NetEarth One information
There will be a downtime on the LB DNSBLL Database as per the below mentioned schedule during which you will not be able to add or modify records on your domain names.
Date :15-01-2012
Duration : 2 hours
Time : 7.00 GMT – 9.00 GMT (12:30 IST – 14:30 IST )
The DNS service will not be effected.
LB DNS servers will keep serving traffic.
Further to our various notifications by blog and control panel, we are specifying below the procedure we will take for the increase in pricing this coming Saturday 14th at 1400 UTC.
As advised by email and by control panel today:
Further to our announcement on November 2nd that the registry is increasing its pricing, this announcement is to remind you that effective 14th January 2012, the new pricing for .COM and .NET domains will be made applicable.
If you have yet to make the necessary changes to your website and/or Control Panel, we ask that you get them updated as quickly as possible.
If you use the API, and complete all your billing through a third party application, please update those prices too if you need too.
We shall be increasing the Registration, Renewal and Transfer-In pricing for .COM and .NET domain names on January 14th, 2012 at 14:00 UTC, our prior announcement stated it would be 23:55 UTC which has now changed to 14:00 UTC, however the platform provider has stated a cross platform update will also happen at this time which is necessary to protect against any loss to you through pending orders (please see bullet points below)
Important Note:
Christmas and New Year Support hours 2011/2012
Both Live Support and ticket support will be open the following hours over the holiday period:
Christmas Eve Saturday 24th December 2011 10:00 through 18:00
Christmas Day Sunday 25th December 2011 12:00 through 18:00
Boxing Day Monday 26th December 2011 11:00 through 16:00
New Years Eve Saturday 31st December 2011 10:00 through 18:00
New Years Day Sunday 1st January 2012 12:00 through 18:00
All times are GMT
It would appear that the supersite/partnerstie/control panel is experiencing an issue at the data center, we will update this RS as and when.
1235 GMT the CP, supersite and partnersites are resolving again.
Background :
LB 10 days or so ago changed the Load balancers that are associated with the above management interface.
This has created some instances where resellers were unable to get to our CP, yet could get to for instance the ResellerClub CP.
Resolution:
Today (NOW) LB are reverting us to the old balancers which should put us back at the same position before the change that happened 2 weeks ago.
Estimated downtime : 30 mins
———–
This is now complete and working as of 1741GMT
This coming Monday 14th November starting at 1200GMT through 1600GMT we will be performing an upgrade to the Kayako suite we use. We expect the total time to be less than this time, but allowing for the full 4 hours just in case.
This we are told should rectify a problem we reported to Kayako about live chat responses not being shown / sent to the person on live chat.
In this time, all ticket emails will be placed on hold, we will complete this at the MTA level, you will not be able to talk to live chat either in this time. Once we have completed the upgrade, held ticket emails will be sent to the support suite and therefore tickets will be created.
1600GMT :- Upgrade complete.
Background :
LB last week changed the Load balancers that are associated with the above management interface.
This has created some instances where resellers were unable to get to our CP, yet could get to for instance the ResellerClub CP.
Resolution:
Today LB are reverting us to the old balancers which should put us back at the same position before the change that happened last week. It will be between 1200 to 1400GMT.
Estimated downtime : 30 mins
LogicBoxes have informed us they are moving our IP to different servers, this means a short downtime.
The date and time for the migration is –
Date : November 03, 2011.
Time : GMT 09:30 A.M. / IST 03:00 P.M.
Length of time : 30 mins
This will not affect the API, this only affects manage.netearthone.com
Following notification from VeriSign, on January 15th 2012 the price for COM and NET is again increasing.
VeriSign is increasing its pricing to ALL registrars as per their notice to us and ICANN.
.COM will increase by 51 cents USD
.NET will increase by 46 cents USD
This will be across all tiers and is the EXACT amount that VeriSign are increasing by.
We will update the pricing on the platform as of January 14th 23:55 GMT/UTC
LogicBoxes have been busy upgrading/improving the DNS infrastructure, this blog contains important information about changes you and your resellers must make for your branded nameservers (if using the FreeDNS service); please read through it in detail.
The importance of a stable and robust DNS service for any domain name or website can not be underestimated. In light of recent events that affected the DNS service, LB have been working towards enhancing our DNS infrastructure. The changes LB are about to implement will considerably improve DNS capability, which will ensure better reliability for all dependent services.
Salient features
The infrastructure setup for these servers is complete; your branded nameservers must now be updated to bring the changes into effect.
For partially branded nameservers
If you’re using only the partially branded nameservers, such as <some_prefix>.mercury.orderbox-dns.com, you do not have to do anything – LB shall make all the necessary changes.
For fully branded nameservers
If you’re using fully branded nameservers of the type ns1.domain.com, the IP addresses for these must be updated for the changes to take effect. Please do the following
|
Nameserver |
Partially Branded |
Current IP |
New IP |
|
ns1.domain.com |
.mercury. |
67.15.47.189 |
50.23.136.173 |
|
ns2.domain.com |
.venus. |
74.54.56.227 |
50.23.75.96 |
|
ns3.domain.com |
.earth. |
67.15.47.188 |
67.15.47.188 |
|
ns4.domain.com |
.mars. |
74.52.140.82 |
184.173.150.57 |
(Note: The old IP addresses marked in red will no longer be used)
How soon must you do this?
The new IP addresses are already functional, so you can make the changes immediately. The old IP addresses will be decommissioned after 07/11/2011 (7th November, 2011), so the changes must be completed before this date. This is extremely important, because after 07/11/2011, requests to the old IP addresses may not be answered, which would adversely impact domain names using your branded nameservers.
Please forward the information in this email to your resellers, so they may make the necessary changes to their branded nameservers as well.