Changes on the LB platform Downime notice NetEarth One

LogicBoxes scheduled maintenance on 24th September 2023

LogicBoxes today informed us with only ~2 weeks notice of a maintenance upgrade, not a lot of notice, but some is better than none.

LB will be undertaking constructive maintenance on their Database Servers as part of their ongoing efforts to improve platform stability. This maintenance will last for 2 hours and 30 minutes and will take place on September 24th, 2023 01:30hrs GMT to September 24th, 2023 04:00hrs GMT.

  • Access and manage your orders from the Orderbox Control Panel, including renewal or deletion of orders 
  • Purchase orders from our Supersite 
  • Access the CSV Reports portal 
  • Manage the domain forwarding service from the Domain Forwarding interface 
  • Use our API service 

LB are making this change to provide:   

  • Better performance   
  • Better security   
  • Better functionality  

Changes on the LB platform Downime notice NetEarth One

Important: System maintenance notice for performance improvement

As part of LogicBoxes continued efforts to keep improving their platform stability, they will be upgrading theie PostgreSQL version in one of their databases servers. This change will entail a planned downtime on certain services for 24 hours starting on 15th April, 2023 06:30hrs GMT until 16th April, 2023 06:30hrs GMT .

During this maintenance window the following services will be affected –

Actions that cannot be performed:

1. List Archived Transactions 
2. List Archived Actions in the View Order Page along with the API call to fetch archived actions 
3. Search deleted orders 
4. All Bulk actions 
5. CSV Reports 
6. Add on purchases for an existing Server Hosting Order 

Actions that will be queued:

1. Renewal of Domains 
2. Deletion of Domains and Hosting Order 

Any actions stuck during this maintenance window will be automatically processed post-completion of the maintenance.

They are making this change to provide:

* Better performance 
* Better security 
* Better functionality 
Changes on the LB platform NetEarth One

Important announcement regarding LB Business and Enterprise Email

LB has always strived to provide you with the best products and services. In light of their recent study, they have noticed misuse of their Money-back guarantee policy that has the potential to impact email delivery and IP blacklisting of their email products. In order to maintain the quality of service you have come to expect from them, they will be removing their Money-back guarantee on their Business and Enterprise email products from 12th December 2022.

Customers who purchase Business or Enterprise Email on or after 12th December 2022, will no longer get the 30-day money-back guarantee.

We personally see this as a good step forward, as previously we have seen many LB IPs blacklisted because of accounts being setup and cancelled so quickly.

Changes on the LB platform NetEarth One Uncategorized

LB ccTLD Pricing update

Finally last night at circa 2200 ADT we had the latest pricing update from LB, this was the 2nd or 3rd we have had because of going back and fourth with LB on their new strategy.

To that end, we now have what we believe is a balanced pricing update, better than the first revision, but, not as good as it could have been and we will now start looking into becoming registrars for some of the larger ccTLD’s we carry.

Links are attached for the 5 Tiers we have, we have tried to keep the tiers although this has not been very easy/simple to achieve, these being in PDF format. We have also uploaded a CSV file of all tiers so you can bring that into your spreadsheet app and remove the tiers that are no use to you.

The Tier levels to remind you are:

Tier 1 – $0 – $399.99

Tier 2 – $400 – $994.99

Tier 3 – $995 – $2,499.99

Tier 4 – $2,500 – $4,999.99

Tier 5 – $5,000 onwards

Below you will find the downloadable files for the pricing. Please remember, these pricing changes are happening on the 31st July – so please (albeit late I know) reach out to your customers (or your own domains) and get them renewed before the pricing increase.

Changes on the LB platform NetEarth One

LogicBoxes ccTLD price revisions

Further to the last couple of posts regarding LogicBoxes revising pricing, we have now the next (and must be final as we do not sell any of their other services) pricing update.

As of 1st August 2022, LogicBoxes (through the PDR credentials) are revising the ccTLD pricing, some of the pricing increases from what we have seen re quite drastic, others not so and 1 has even decreased in pricing (yes, you did read that correctly, we have asked for confirmation and that it is not an error).

Therefore on Sunday 31st July 2022 at 1900 UTC the pricing for ccTLDs will increase, as well as the gTLD , nTLD and PP service as previously mentioned on other blog posts.

The ccTLDs affected will be:


We will shortly release (next day or two) a CSV file with the pricing as it is not a simple increase of X across the add/renew/transfer and restore groups, from what we can tell, LB (read PDR but all the same company) are increasing the “renewal” costs further than the standard markup.

Changes on the LB platform NetEarth One

LogicBoxes Business email pricing increase

We have been informed by LogicBoxes that their Business email service pricing is increasing as of 1st July 2022.

Essentially LogicBoxes are migrating the services to a new DC, and in turn should be providing a far better service for their business email offering. Time will tell on this, so our fingers are crossed.

In turn, LB have informed us that the pricing will increase, this being to $1.00 per mailbox per month. This will be effective 00:01 on 1st July 2022. I am extremely sorry for the short notice on this, we have been back and fourth with LB to little avail.

Changes on the LB platform NetEarth One

Logicboxes platform Domain service price increases

As you know NEO does not increase its pricing save for registry or service pricing. Logicboxes have informed us that they are increasing their “per transaction” cost on domain services.

This includes ALL TLDs, gTLD, nTLD and ccTLDs, as well as the per transaction fee on the privacy service. I would say in their defence that this price has not increased in a number of years.

Therefore from 00:01 on the 31st July 2022 UTC, the following increases will be applied to the platform, pl:ease make sure you update your pricing so that no service is sold at a loss.

Per domain transaction will increase by $0.20c

Per Privacy protection transaction will increase by $0.25c

Please remember these are PER YEAR, so if there is a 5 year renewal, the increase will be for domain transactions as an example, 5 x 0.20c = $1.00. Likewise for the PP service.

This is for registration, renewal, transfer and restoration – all charge based actions.

Changes on the LB platform Downime notice NetEarth One

Important: Upcoming downtime announcement on your Control Panel and Supersites

As part of LogicBoxes continued efforts to keep improving their platform stability, they’re undertaking a maintenance activity on their internal systems on Sunday, 27th March 2022. 

This maintenance activity will start at 2:30 am UTC and continue till 5:30 am UTC. This would mean that you will not be able to access your control panels and supersites or be able to place any new orders or transactions in this window.  This includes use of the API.

This scheduled maintenance will help us deliver better performance and stability to you. 

Changes on the LB platform NetEarth One

Important Announcement – IP changes to LB Supersite/Partnersite and Orderbox

Logicboxes will be updating the IP addresses of the platform on the 1st March 2022.

If you use either the Supersite 2, Reseller sales Panel, or Control Panel for your customers, please make the following changes BEFORE 1st March when the old IPs will be removed.

As part of their continued efforts to keep improving their platform stability, they are making some changes to their infrastructure. There are a couple of changes that you will need to make to continue enjoying uninterrupted services for yourself, your sub-resellers and your customers: 

Changes to Supersite and Partnersite 

Only if you are using a fully branded Supersite or Partnersite, please change your A record within your name servers to the IPs mentioned below: 

New IP for Supersite 

New IP for Partnersite 

Changes to Orderbox control panel 

Only if you are using a fully branded control panel, please change the DNS records of your Control panel URL from an A record to a CNAME record. The correct CNAME record to be added is: 

<enter your fully branded control panel URL>  CNAME 

LB request you to make these changes by March 1, 2022 to enjoy uninterrupted services and stability of their platforms. Please ignore this post if you are using partially branded supersites, partnersites and Orderbox control panels. 

Changes on the LB platform

LogicBoxes Planned Platform Maintenance

As part of LogicBoxes endeavour to constantly upgrade their platform, they will be performing constructive maintenance on their Database Servers. During this maintenance, they will be upgrading their Major versions of the Database servers.

Affected Services: 

This update will have a direct impact on the Control Panel and API services. Hence, during the maintenance you may not be able to:

1) Access and manage your orders from the Orderbox Control Panel
2) Purchase orders from the Supersite
3) Access the CSV Reports portal
4) Manage the domain forwarding service from the Domain Forwarding interface
5) Use API service

Maintenance window:

Sunday, 27th June 2021
Duration: 1 hours & 30 mins
Start Time: 1:30 AM UTC
End Time: 3:00 AM UTC