Changes on the LB platform NetEarth One

Important announcement regarding LB Business and Enterprise Email

LB has always strived to provide you with the best products and services. In light of their recent study, they have noticed misuse of their Money-back guarantee policy that has the potential to impact email delivery and IP blacklisting of their email products. In order to maintain the quality of service you have come to expect from them, they will be removing their Money-back guarantee on their Business and Enterprise email products from 12th December 2022.

Customers who purchase Business or Enterprise Email on or after 12th December 2022, will no longer get the 30-day money-back guarantee.

We personally see this as a good step forward, as previously we have seen many LB IPs blacklisted because of accounts being setup and cancelled so quickly.

Changes on the LB platform NetEarth One Registry Price Increase

New TLD’s going live on NEO

We will be shortly adding the TLDs listed below, which will go live on Monday 15th June 2020.

As previously set, the platform will not be emailing individual signup emails (otherwise you would get spammed) and therefore we will be sending out an email on Monday 15th June to confirm they are live. If you have auto-signup enabled on your account, they will go live, otherwise, you will need to manually set them to “Sell” in NEO >> Settings >> Manage Products & Pricing >> Domain Registration >> Manage TLDs. You can then change the pricing as you wish, the automatic upsell amount is 10%.

TLDAPI Product NameRegister / Renew or Transfer Restore

We will place a post on the announcements page referencing this blog post, and send out on Monday the email once it is live.

Changes on the LB platform Downime notice NetEarth One

LogicBoxes Scheduled maintenance on 15 March 2020 – updated

Updated: Friday 13th March @ 10:10

As a part of LB’s endeavours to constantly upgrade their platform, they will be performing constructive maintenance on the database. During this maintenance, they will be switching the Database WAL(write-ahead logging) level to logical. 

Affected Services : 

This update will have a direct impact on the Control Panel and API services. Hence, during the maintenance you may not be able to:

1) Access and manage your orders from the Orderbox Control Panel.
2) Purchase orders from the Supersite.
3) Access the CSV Reports portal.
4) Manage the domain forwarding service from the Domain Forwarding interface. 
5) Use the API service
6) Access the Whois service.


Date: Sunday, 15th March 2020
Duration: 30 Minutes
Start Time: 1:30 AM GMT| 7:00 AM IST
End Time: 2:00 AM GMT| 7:30 AM IST

Though the scheduled maintenance window is of 30 minutes, you may face intermittent connectivity issues for around 5 minutes or less.

Their development team will be actively monitoring the system to ensure that there is minimal degradation of services.

NetEarth One

Christmas and New Year opening hours for support 2019/2020

Support will be open the following hours over the holiday period in GMT:

Christmas EveTuesday24th December 201908:00 through 17:00
Christmas DayWednesday25th December 201912:00 through 17:00
Boxing DayThursday26th December 201910:00 through 17:00
New Years EveTuesday31st December 201908:00 through 17:00
New Years DayWednesday1st January 202012:00 through 17:00
Changes on the LB platform NetEarth One

LB platform now has GA 2FA

LogicBoxes today completed the addition of Google Authenticate to the OrderBox.

To enable this for your account, login to NEO >> Person Icon (top right corner) >> Your Account & Security and you will see it half way down in the middle.

Please set this up as soon as you can to protect the domains within your accounts.

NetEarth One Registry Price Increase

Important Announcement: Upcoming Registries Domain Price Hike for Afilias and Nominet TLDs

Afilias is updating their pricing as of 1st January, we will be updating the pricing on 31st December 2019 at 2100 UTC.

TLDNew Add / Renew or TransferNew restore
bet $ 13.99$89.00
bio $ 51.95$98.00
black $ 40.95$98.00
blue $ 13.99$89.00
info $ 13.95- $ 15.50$89.00
kim $ 13.99$89.00
mobi $ 17.50- $ 18.50$75.00
pet $ 13.99$89.00
pink $ 13.99$89.00
poker $ 40.95$98.00
pro $ 17.95$65.00
promo $ 13.99$89.00
red $ 13.99$89.00
shiksha $ 13.99$89.00
ski $ 34.95$98.00

Nominet on the 13th January 2020 will be updating their pricing for .UK as well, this will be for all variants of .UK and the increase in price will be $0.20 per year. Therefore on the 12th of January at 2200 UTC we will increase the pricing on the paltform.


Important Announcement: Upcoming Registry Domain Price Hike .biz

As previously advised :

Neustar the .BIZ registry is increasing its cost price to each ICANN registrar, for registration, renewal or transfer. This will be effective on 31st October 2019 at 2200 UTC.

Therefore the new prices per Tier are :

Tier 1 : $15.35
Tier 2 : $14.80
Tier 3 : $14.50
Tier 4 : $14.29
Tier 5 : $14.19

Restoration pricing will increase by $1.15 to $80.57 which will include 1 year renewal of the domain name.


Important Announcement: .NZ Domain Privacy Updates

The .NZ Registry has recently imposed some contractual obligations with respect to handling contact information associated with their domain names. 

LB are making some changes in the registration and management of .NZ domains registered for users in the European Economic Area (EEA). If you are using the LogicBoxes API to sell .NZ domains, these changes will require you to modify your API implementation on or before September 30th, 2019.

Why these changes are necessary?

We currently mask the contact information for .NZ domain names if the registrant or other contacts are EU data subjects. The .NZ Registry has mandated that we stop masking contact information in this manner since it violates Registry policies. We are thus compelled to share the contact information for all .NZ domains with the registry.

What will change :

  1. On 1st October 2019, we will disable GDPR masking from all .NZ domains that currently have it enabled, and also disable this feature for the future .NZ registrations. The registrant and other contact data for all .NZ domains will be shared with the registry.
  2. You must start showing a notice to affected customers about their data being shared with the registry, who have the right to publish this data through their WHOIS service. 
  3. If you are using the LogicBoxes API, you must include additional parameters when registering, transferring-in or modifying contacts of .NZ domain names by customers in the EEA.

Changes in API implementation :

The changes that need to be made in the management workflow for affected .NZ domains, which you must incorporate into your .NZ domain API implementation, can be viewed here.

When will the changes be made :

The changes described above will be deployed to production on September 30th, 2019. We request that you implement the API changes on or before this date, to ensure that your .NZ registrations are not affected. If you have any questions or concerns about this process, please reach out to our support team or your account manager.

NetEarth One

Nominet release of unregistered/claimed 2nd level .UK domains.

Nominet is releasing the unclaimed/unregistered 2nd level .UK domains on Monday 1st Jully 2019.

The platform will for this period of time (1st July to 5th July inclusive) will use the PDR-IN tag for registrations, this is because of the way it has been implemented. The domains can be ordered from 1400UTC by either the Supersite2 or the API. The domains can be fully managed from the platform as normal, and on renewal, the domain will automatically be transferred to the NETEARTHONE tag without the need of any intervention by you. On the 6th July, the registrations will go back to using NETEARTHONE tag.

The schedule is listed below :

All domains with rights that were not registered by the rights holder will be put into five batches in alphabetical order.?Each batch will be released at 14:00 BST (UTC+1) from 1st?July to 5th?July 2019.? All domains in a batch will become available at the same time (14.00 BST UTC+1).?Once the domain has become available during the release period it will remain available throughout the release period.

The release schedule is as follows:

Batch 1: Domains beginning 0-9, a-b?
Batch 2: Domains beginning c-f??
Batch 3: Domains beginning g-m?
Batch 4: Domains beginning n-s??
Batch 5: Domains beginning t-z??

Domains released in batch 1 (1st July) will become generally available through the standard .UK?EPP connection and WDM one week later, i.e. on 8th July at or after 14.00 BST (UTC).? Batch 2 on 9th July, batch 3 on?10th July etc?.

NetEarth One Registry Price Increase

.CLUB Domain Name price increase notice

We have been made aware by LogicBoxes (who we get .CLUB through) that the pricing is increasing on 1st July 2019 – there is not much notice on this and it is a registry increase. 

The new pricing will be $14.99 for Registration, Renewal and Transfer. Restoration is not changing. 

We will update the pricing on .CLUB on Sunday 30th June at 2100UTC.