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Changes on the LB platform Downime notice NetEarth One

LogicBoxes scheduled maintenance on 24th September 2023

LogicBoxes today informed us with only ~2 weeks notice of a maintenance upgrade, not a lot of notice, but some is better than none.

LB will be undertaking constructive maintenance on their Database Servers as part of their ongoing efforts to improve platform stability. This maintenance will last for 2 hours and 30 minutes and will take place on September 24th, 2023 01:30hrs GMT to September 24th, 2023 04:00hrs GMT.

  • Access and manage your orders from the Orderbox Control Panel, including renewal or deletion of orders 
  • Purchase orders from our Supersite 
  • Access the CSV Reports portal 
  • Manage the domain forwarding service from the Domain Forwarding interface 
  • Use our API service 

LB are making this change to provide:   

  • Better performance   
  • Better security   
  • Better functionality  

Categories
Changes on the LB platform Downime notice NetEarth One

Important: System maintenance notice for performance improvement

As part of LogicBoxes continued efforts to keep improving their platform stability, they will be upgrading theie PostgreSQL version in one of their databases servers. This change will entail a planned downtime on certain services for 24 hours starting on 15th April, 2023 06:30hrs GMT until 16th April, 2023 06:30hrs GMT .

During this maintenance window the following services will be affected –

Actions that cannot be performed:

1. List Archived Transactions 
2. List Archived Actions in the View Order Page along with the API call to fetch archived actions 
3. Search deleted orders 
4. All Bulk actions 
5. CSV Reports 
6. Add on purchases for an existing Server Hosting Order 

Actions that will be queued:

1. Renewal of Domains 
2. Deletion of Domains and Hosting Order 

Any actions stuck during this maintenance window will be automatically processed post-completion of the maintenance.

They are making this change to provide:

* Better performance 
* Better security 
* Better functionality 
Categories
Downime notice NetEarth One

LB platform issues

LogicBoxes are experiencing platform issues as we speak, they started yesterday intermittently and have continued throughout the day, their pulse status show it as fixed which it is not.

More here : https://pulse.myorderbox.com/issue/1047

Categories
Changes on the LB platform Downime notice NetEarth One

Important: Upcoming downtime announcement on your Control Panel and Supersites

As part of LogicBoxes continued efforts to keep improving their platform stability, they’re undertaking a maintenance activity on their internal systems on Sunday, 27th March 2022. 

This maintenance activity will start at 2:30 am UTC and continue till 5:30 am UTC. This would mean that you will not be able to access your control panels and supersites or be able to place any new orders or transactions in this window.  This includes use of the API.

This scheduled maintenance will help us deliver better performance and stability to you. 

Categories
Changes on the LB platform Downime notice NetEarth One

LogicBoxes Scheduled maintenance on 15 March 2020 – updated

Updated: Friday 13th March @ 10:10

As a part of LB’s endeavours to constantly upgrade their platform, they will be performing constructive maintenance on the database. During this maintenance, they will be switching the Database WAL(write-ahead logging) level to logical. 

Affected Services : 

This update will have a direct impact on the Control Panel and API services. Hence, during the maintenance you may not be able to:

1) Access and manage your orders from the Orderbox Control Panel.
2) Purchase orders from the Supersite.
3) Access the CSV Reports portal.
4) Manage the domain forwarding service from the Domain Forwarding interface. 
5) Use the API service
6) Access the Whois service.

UPDATED:-

Date: Sunday, 15th March 2020
Duration: 30 Minutes
Start Time: 1:30 AM GMT| 7:00 AM IST
End Time: 2:00 AM GMT| 7:30 AM IST

Though the scheduled maintenance window is of 30 minutes, you may face intermittent connectivity issues for around 5 minutes or less.

Their development team will be actively monitoring the system to ensure that there is minimal degradation of services.

Categories
Downime notice NetEarth One

Important update: Upcoming maintenance on OrderBox services

This notice contains important information about a system-wide downtime that is scheduled for Sunday, 2nd of December, 2018 at 01:30 AM UTC.

In an effort to secure the LB platform even further with the latest updates and security upgrades, they’ll be carrying out maintenance on all OrderBox related services.

Please find details of this scheduled downtime below:

Date 2nd December 2018
Start Time 01:30 AM UTC
05:30 PM PST (1st December 2018)
07:00 AM IST
Expected Maintenance Window 3 hours
Services Affected OrderBox (Admin & Customer) Control Panel and APIs, WebPro Panel, SuperSite and PartnerSite, WHOIS Services and CSV Reports
Reason System Maintenance for the Transactional Database Upgrade from PostgreSQL 9.3 to 10.5
Impact on your services This maintenance will in no way affect your websites, domains, mail services or any other active web product that you may have purchased from us.
Impact on Support There will be no impact on our Support services.

Please note: You may encounter issues with OrderBox and related services for the 3 hours of scheduled maintenance window as mentioned above.

Categories
Downime notice NetEarth One

LB ManagedDNS service under DDoS attack.

LB are currently facing a DDOS attack on their DNS servers. Below are the IP addresses which have been affected:

162.251.82.250
162.251.82.122
162.251.82.123
162.251.82.251
162.251.82.119
162.251.82.247
162.251.82.118
162.251.82.246
162.251.82.249
162.251.82.121
162.251.82.120
162.251.82.248
162.251.82.252
162.251.82.125
162.251.82.253
162.251.82.124
In case your domains are using partially branded OrderBox Name servers or your fully branded Name Servers which are pointing to the above mentioned IPs, they may not resolve. Additionally, resource records within the Zone like A, MX, CNAME etc may not be fetched.
LB are working in coordination with the data centre to mitigate this attack as soon as possible. Please follow this thread for more information.

Categories
Downime notice NetEarth One

Scheduled maintenance on OrderBox

In order to Upgrade Postgres, LogicBoxes would need to take a downtime as per the below maintenance window:

 

Maintenance window:

 

Date : Sunday, 30th August 2015

Start Time : 02:30 hrs UTC / 08:00 hrs IST

End Time  : 03:30 hrs UTC / 09:00 hrs IST

Duration   : 1 hour

 

Services affected: Supersite2, Control Panel, All billable transactions on Supersite 2, Knowledgebase, API.

 

Although they’ve announced a buffer window of 1 hour, LB anticipate the activity to complete within 30 minutes.

If you have any questions, feel free to contact our Support team.

 

Categories
Downime notice NetEarth One

LogicBoxes Scheduled Downtime on Pooler Servers

LB will be performing a constructive maintenance on their Pooler server in order to perform certain upgrades.
This activity would require a downtime as per the below schedule:
Date: Thursday, 23rd April, 2015
Start Time: 04:30:00 hrs GMT / 10:00:00 hrs IST
End Time: 06:30:00 hrs GMT / 12:00:00 hrs IST
Maintenance window: 2 hours
Expected downtime: 1-2 minutes

Affected Services: During the above maintenance there will be no downtime for OrderBox. However, actions that require registry connections would be affected, example: Domain name Registrations, Renewals, name server modifications, contact modifications. Thus, we advise you to carry out any actions on domain orders that would require a connection to the registry post this maintenance.
If you have any questions, feel free to contact our Support team.

Categories
Downime notice EMERGENCY downtime NetEarth One

Emergency maintenance 18/11/2014 – 1 hour downtime from 10:00UTC

This fail-over is required as LB’s server administration team noticed certain hardware related warnings on the current database servera, so in order to troubleshoot the same and prevent any unplanned outages they’ll need to fail-over services to the passive servers.

 

The maintenance window is as below:

 

Date: 18th November 2014

Start Time: 10:00 AM GMT (03:30 PM IST)

Expected Maintenance Window: 60 minutes

Services Affected: Supersite, Control Panel, All billable transactions on Supersite and Supersite 2, Knowledgebase, API(Soap & HTTP), whois services

Reason: System Maintenance for troubleshooting hardware related issue

Impact on your website: This maintenance will in no way affect your websites, domains, mail services or any other active web product that you may have purchased from us.