Scheduled mainteance
LogicBoxes are experiencing platform issues as we speak, they started yesterday intermittently and have continued throughout the day, their pulse status show it as fixed which it is not.
More here : https://pulse.myorderbox.com/issue/1047
As part of LogicBoxes continued efforts to keep improving their platform stability, they’re undertaking a maintenance activity on their internal systems on Sunday, 27th March 2022.
This maintenance activity will start at 2:30 am UTC and continue till 5:30 am UTC. This would mean that you will not be able to access your control panels and supersites or be able to place any new orders or transactions in this window. This includes use of the API.
This scheduled maintenance will help us deliver better performance and stability to you.
Updated: Friday 13th March @ 10:10
As a part of LB’s endeavours to constantly upgrade their platform, they will be performing constructive maintenance on the database. During this maintenance, they will be switching the Database WAL(write-ahead logging) level to logical.
Affected Services :
This update will have a direct impact on the Control Panel and API services. Hence, during the maintenance you may not be able to:
1) Access and manage your orders from the Orderbox Control Panel.
2) Purchase orders from the Supersite.
3) Access the CSV Reports portal.
4) Manage the domain forwarding service from the Domain Forwarding interface.
5) Use the API service
6) Access the Whois service.
UPDATED:-
Date: Sunday, 15th March 2020
Duration: 30 Minutes
Start Time: 1:30 AM GMT| 7:00 AM IST
End Time: 2:00 AM GMT| 7:30 AM IST
Though the scheduled maintenance window is of 30 minutes, you may face intermittent connectivity issues for around 5 minutes or less.
Their development team will be actively monitoring the system to ensure that there is minimal degradation of services.
This notice contains important information about a system-wide downtime that is scheduled for Sunday, 2nd of December, 2018 at 01:30 AM UTC.
In an effort to secure the LB platform even further with the latest updates and security upgrades, they’ll be carrying out maintenance on all OrderBox related services.
Please find details of this scheduled downtime below:
| Date | 2nd December 2018 |
|---|---|
| Start Time | 01:30 AM UTC 05:30 PM PST (1st December 2018) 07:00 AM IST |
| Expected Maintenance Window | 3 hours |
| Services Affected | OrderBox (Admin & Customer) Control Panel and APIs, WebPro Panel, SuperSite and PartnerSite, WHOIS Services and CSV Reports |
| Reason | System Maintenance for the Transactional Database Upgrade from PostgreSQL 9.3 to 10.5 |
| Impact on your services | This maintenance will in no way affect your websites, domains, mail services or any other active web product that you may have purchased from us. |
| Impact on Support | There will be no impact on our Support services. |
Please note: You may encounter issues with OrderBox and related services for the 3 hours of scheduled maintenance window as mentioned above.
LB are currently facing a DDOS attack on their DNS servers. Below are the IP addresses which have been affected:
162.251.82.250
162.251.82.122
162.251.82.123
162.251.82.251
162.251.82.119
162.251.82.247
162.251.82.118
162.251.82.246
162.251.82.249
162.251.82.121
162.251.82.120
162.251.82.248
162.251.82.252
162.251.82.125
162.251.82.253
162.251.82.124
In case your domains are using partially branded OrderBox Name servers or your fully branded Name Servers which are pointing to the above mentioned IPs, they may not resolve. Additionally, resource records within the Zone like A, MX, CNAME etc may not be fetched.
LB are working in coordination with the data centre to mitigate this attack as soon as possible. Please follow this thread for more information.
In order to Upgrade Postgres, LogicBoxes would need to take a downtime as per the below maintenance window:
Maintenance window:
Date : Sunday, 30th August 2015
Start Time : 02:30 hrs UTC / 08:00 hrs IST
End Time : 03:30 hrs UTC / 09:00 hrs IST
Duration : 1 hour
Services affected: Supersite2, Control Panel, All billable transactions on Supersite 2, Knowledgebase, API.
Although they’ve announced a buffer window of 1 hour, LB anticipate the activity to complete within 30 minutes.
If you have any questions, feel free to contact our Support team.
LB will be performing a constructive maintenance on their Pooler server in order to perform certain upgrades.
This activity would require a downtime as per the below schedule:
Date: Thursday, 23rd April, 2015
Start Time: 04:30:00 hrs GMT / 10:00:00 hrs IST
End Time: 06:30:00 hrs GMT / 12:00:00 hrs IST
Maintenance window: 2 hours
Expected downtime: 1-2 minutes
Affected Services: During the above maintenance there will be no downtime for OrderBox. However, actions that require registry connections would be affected, example: Domain name Registrations, Renewals, name server modifications, contact modifications. Thus, we advise you to carry out any actions on domain orders that would require a connection to the registry post this maintenance.
If you have any questions, feel free to contact our Support team.
This fail-over is required as LB’s server administration team noticed certain hardware related warnings on the current database servera, so in order to troubleshoot the same and prevent any unplanned outages they’ll need to fail-over services to the passive servers.
The maintenance window is as below:
Date: 18th November 2014
Start Time: 10:00 AM GMT (03:30 PM IST)
Expected Maintenance Window: 60 minutes
Services Affected: Supersite, Control Panel, All billable transactions on Supersite and Supersite 2, Knowledgebase, API(Soap & HTTP), whois services
Reason: System Maintenance for troubleshooting hardware related issue
Impact on your website: This maintenance will in no way affect your websites, domains, mail services or any other active web product that you may have purchased from us.
Maintenance Notice:
A constructive maintenance has been scheduled for the OrderBox infrastructure on the 24th of August 2014. The exact details of the maintenance are as follows.
Reason:
System Maintenance for Database Upgrades.
Maintenance Window:
Date: 24th August 2014 (Sunday)
Start Time: 07:30 AM UTC (01:00 PM IST)
Estimated Duration: 1 Hour
Affected Services:
A constructive maintenance has been scheduled for the OrderBox infrastructure on the 17th August 2014. The exact details of the maintenance are as follows:
| Date | 17th August 2014 |
| Start Time | 03:30 AM UTC (09:00 AM IST) |
| Expected Maintenance Window | 10 – 12 Hours |
| Services Affected | Supersite, Control Panel, All billable transactions on Supersite and Supersite 2, Knowledgebase, API(Soap & HTTP), whois services |
| Reason | System Maintenance for Database Upgrades |
| Impact on your website | This maintenance will in no way affect your websites, domains, mail services or any other active web product that you may have purchased from us. |
Though LB have accounted for a maintenance window of 10-12 hours, they anticipate this activity to complete in around 8 hours. So as such, you may encounter issues with OrderBox and related services for 8 hours or so within the above maintenance window.