Changes on the LB platform Downime notice NetEarth One

LogicBoxes platform scheduled downtime | November 24th, 2012

This post contains important information about a system-wide downtime that is scheduled for the 24th of November, 2012 at 04:30 UTC.

OrderBox, the system that automates your billing, provisioning and reporting modules will be shifted to TexasOne DataCenter in Austin,TX on the 24th of November, 2012. This is the same DataCenter that powers all LB’s hosting products and packages.


Scheduled Downtime



Date November 24th, 2012
Start Time 04:30 UTC
Maintenance Window 4 Hours
Reason Knowledgebase, Old SuperSite, SuperSite2, Control Panel, API(Soap & HTTP), Whois, DNS Management
All Domains and Hosting packages will continue to resolve. However, you will not be able to manage them through the Control Panel.


Important Modifications

Once the migration has been completed, the IP addresses associated with the SuperSite and some of LB’s products and services will change.

LB will automatically make these changes for Domains that are managed through the Control Panel (FreeDNS). However, if your Domains’ DNS are managed on another platform, you will need to manually update its Nameservers and DNS once the migration has been completed. You will have time till the 4th of December, 2012 to make these changes.

You will find the new IP Addresses in the  Knowledgebase once the migration has been completed.

Archiving Unused Domain Contacts

Once the migration has been completed, LB will be starting a new process for managing Unused Domain Contacts in the system. Contacts that have not been used for more than six months will be archived.

If you need to search for these contacts, you will need to view them in your ‘Archived Contacts’. Your Domains’ ‘Default Contact’ will not be affected and will not be archived.

We recommend that you share this information with your Customers and Sub-Resellers so that they are made aware of these changes we are making.