Categories
NetEarth One Uncategorized

ES and EU registrations using Billing applications

If you are using a billing application that does not use the API’s “check availability call” for gathering availability of .ES, .EU and .WS then please drop in a ticket to support to get a configuration change.

Do I need it:

If you are using whmcs or awbs or a billing application that has a whoislookup file AND If you sell . EU / .ES then yes you do.

How do I fix it:

Drop an email into support [at] netearthone.com, subject of : “WHOIS EU and ES” with your Reseller ID (Number), 2 numbers from your PIN, your servers IP address and the request for access to our lookup script and we will enable you to do it and reply with the modifications needed.

Why should I:

It would appear that some billing applications like whmcs, do not use a proper method for lookup of .ES domain names as the ES registry does not offer an end user port 43 service, and thus it allows for registration of prohibited domains, these are then registered with the LB platform and you are charged.  The Spanish registry then deletes these prohibited registrations without any refund.  We have also seen a reseller using .EU have their whmcs checking ability abused and EURID have blocked their IP address for 90 days.

 

Ultimately it is up to you if you do this or not 🙂

 

Categories
Downime notice NetEarth One

LB DNS database updates

There will be a downtime on the LB DNSBLL Database as per the below mentioned schedule during which you will not be able to add or modify records on your domain names.

Date      :15-01-2012

Duration  : 2 hours

Time      : 7.00 GMT – 9.00 GMT (12:30 IST – 14:30 IST )

The DNS service will not be effected.

LB DNS servers will keep serving traffic.

Categories
NetEarth One Registry Price Increase Uncategorized

Verisign price increase – specifics :-

Further to our various notifications by blog and control panel, we are specifying below the procedure we will take for the increase in pricing this coming Saturday 14th at 1400 UTC.

 

As advised by email and by control panel today:

Further to our announcement on November 2nd that the registry is increasing its pricing, this announcement is to remind you that effective 14th January 2012, the new pricing for .COM and .NET domains will be made applicable.

 

If you have yet to make the necessary changes to your website and/or Control Panel, we ask that you get them updated as quickly as possible.

 

If you use the API, and complete all your billing through a third party application, please update those prices too if you need too.

 

We shall be increasing the Registration, Renewal and Transfer-In pricing for .COM and .NET domain names on January 14th, 2012 at 14:00 UTC, our prior announcement stated it would be 23:55 UTC which has now changed to 14:00 UTC, however the platform provider has stated a cross platform update will also happen at this time which is necessary to protect against any loss to you through pending orders (please see bullet points below)

Important Note:

  • If you have specific pricing assigned on the .COM and .NET tlds, we will be increasing it by $0.51 and $0.46 respecitvly.
  • All pending .COM and.NET Registration and Renewal orders that have not been paid for or executed will be deleted on the 14th. This is to ensure that you don’t incur any losses through pending orders.
  • Pending orders on Transfer-Ins will not be affected. However, if you need to delete these orders yourself, you can find it here:Control Panel > Customers > Billing > Pending Invoices and Debit Notes

 

Categories
NetEarth Group NetEarth LLC NetEarth One SSLReseller

NetEarth Christmas and New Year support times 2011 / 2012

Christmas and New Year Support hours 2011/2012

 

Both Live Support and ticket support will be open the following hours over the holiday period:

Christmas Eve                    Saturday 24th December 2011                   10:00 through 18:00

Christmas Day                   Sunday 25th December 2011                      12:00 through 18:00

Boxing Day                          Monday 26th December 2011                    11:00 through 16:00

New Years Eve                  Saturday 31st December 2011                    10:00 through 18:00

New Years Day                  Sunday 1st January 2012                               12:00 through 18:00

 

 All times are GMT

Categories
Downime notice EMERGENCY downtime NetEarth One

Logicboxes – Supersite / Partnersite / Control panel issues

It would appear that the supersite/partnerstie/control panel is experiencing an issue at the data center, we will update this RS as and when.

 

1235 GMT the CP, supersite and partnersites are resolving again.

 

Categories
Downime notice EMERGENCY downtime NetEarth One

Emergency downtime of manage.netearthone.com

Background :

LB 10 days or so ago changed the Load balancers that are associated with the above management interface.

This has created some instances where resellers were unable to get to our CP, yet could get to for instance the ResellerClub CP.

 

Resolution:

Today (NOW) LB are reverting us to the old balancers which should put us back at the same position before the change that happened 2 weeks ago.

 

Estimated downtime : 30 mins

 

———–

This is now complete and working as of 1741GMT

Categories
Downime notice NetEarth Group NetEarth One SSLReseller

Upgrade of Kayako live chat/ticket software.

This coming Monday 14th November starting at 1200GMT through 1600GMT we will be performing an upgrade to the Kayako suite we use.  We expect the total time to be less than this time, but allowing for the full 4 hours just in case.

This we are told should rectify a problem we reported to Kayako about live chat responses not being shown / sent to the person on live chat.

In this time, all ticket emails will be placed on hold, we will complete this at the MTA level, you will not be able to talk to live chat either in this time.  Once we have completed the upgrade, held ticket emails will be sent to the support suite and therefore tickets will be created.

 

1600GMT :-  Upgrade complete.

Categories
Changes on the LB platform Downime notice EMERGENCY downtime NetEarth One

Emergency downtime of manage.netearthone.com

Background :

LB last week changed the Load balancers that are associated with the above management interface.

This has created some instances where resellers were unable to get to our CP, yet could get to for instance the ResellerClub CP.

 

Resolution:

Today LB are reverting us to the old balancers which should put us back at the same position before the change that happened last week.  It will be between 1200 to 1400GMT.

 

Estimated downtime : 30 mins

Categories
Changes on the LB platform Downime notice EMERGENCY downtime NetEarth One

Emergency downtime of manage.netearthone.com

LogicBoxes have informed us they are moving our IP to different servers, this means a short downtime.

The date and time for the migration is –
Date : November 03, 2011.
Time : GMT 09:30 A.M. / IST 03:00 P.M.

Length of time : 30 mins

 

This will not affect the API, this only affects manage.netearthone.com

 

Categories
Registry Price Increase

VeriSign registry price increase com / net

Following notification from VeriSign, on January 15th 2012 the price for COM and NET is again increasing.

VeriSign is increasing its pricing to ALL registrars as per their notice to us and ICANN.

.COM will increase by 51 cents USD

.NET will increase by 46 cents USD

This will be across all tiers and is the EXACT amount that VeriSign are increasing by.

We will update the pricing on the platform as of January 14th 23:55 GMT/UTC