Categories
Changes on the LB platform Downime notice NetEarth One

LogicBoxes downtime notice for hosting and email in the Texas DC

This is to inform you that all LB hosting servers in the Austin Datacenter will be undergoing a maintenance. During this maintenance window your site(s) and associated email services will be facing a downtime.

 

The following are the list of servers that will be undergoing maintenance :

* All Bulk hosting Servers (Linux and Windows)

Linux : bh-1.webhostbox.net upto bh-23.webhostbox.net

Windows : bh-plesk-web1.webhostbox.net upto bh-plesk-web5.webhostbox.net

 

* All Multi domain Hosting servers (Linux and Windows)

Linux : md-1.webhostbox.net upto md-54.webhostbox.net

Windows : md-plesk-web1.webhostbox.net upto md-plesk-web7.webhostbox.net

 

* All cPanel Single Domain Hosting servers starting from cp-18.webhostbox.net upto cp-35.webhostbox.net

 

* All Plesk Single Domain Hosting Servers starting from Plesk-web10.webhostbox.net upto plesk-web24.webhostbox.net

 

* All mail services hosted out of tx1- austin (Mail.pw)

 

 

Downtime Window

DATE : Sunday 4th November, 2012

TIME :

DALLAS, United States, Texas

7:30 AM Sun – 10:30 AM

 

MUMBAI, India

7:00 PM – 10:00 PM

 

UTC / GMT, Universal / Greenwich Time

01:30 PM – 04:30 PM

 

What are LB doing?

LB are improving the network connectivity on their servers.

 

How will it be beneficial?

This will benefit server performance and ensure that LB always maintain a very high uptime standard going forward.

 

Please accept our and LB’s apologies for any inconveniences caused during this downtime window.  You can also refer to the following link for timely updates:

http://forums.myorderbox.com/index.php?/topic/4297-scheduled-maintenance-on-our-hosting-servers/

 

Categories
NetEarth One Registry Price Increase

NetEarth – ORG Price increase

As you may be aware, a few months ago PIR (the registry that handles .ORG) increased its pricing to the registrars as allowed by its contract with ICANN.

We did not increase our pricing straight away as we wanted to see if we could fully absorb the increase, now a couple of months have passed and weighing up the figures we will need to increase the pricing by 15 cents ($0.15) for a renewal, transfer or registration. This increase is still less that the registry increase to us of 40+cents so we are absorbing some of the increase ourselves.

As we have previously stated to our reseller base over the years, we will not inflate our pricing without good reason (greediness for instance or to simply increase profits) or registry increases, we stand by this statement.

This increase will take effect on Saturday 1st September 2012 at 00:01 BST (UTC/GMT +1).

Categories
Changes on the LB platform Downime notice NetEarth One Uncategorized

LogicBoxes moving .UK to EPP

LB will be migrating to the new EPP version on the 26th June, In order to handle this migration process there will be a downtime. Details for the same are mentioned below.

Maintenance Details

Date: Tuesday, June 26, 2012
Time: 08:30 AM – 11:30 AM GMT/UTC
Duration: 3 Hours

During the migration period, customers will not be able to Register, Renew, Transfer or Manage their .UK domain names.  As we are moving to the new EPP version, the following API changes are happening :

This API Call (HTTP & SOAP) will be removed – http://manage.netearthone.com/kb/answer/784
This API Call is to be used in its place – http://manage.netearthone.com/kb/answer/758

 

The new transfer process is much simpler, you the reseller through your billing app or the Supersite / SuperSite 2 will notify us first that the domain is coming to us, and, notify us of the customer account the domain will belong too.  Then, once your customer has changed the TAG to NETEARTHONE, we will complete the process to your customers account.

The security key feature will be removed from the SS and SS2 and the activateTransferredDomain api call will stop working.

Categories
Changes on the LB platform Downime notice NetEarth One

LB Web Services Scheduled Downtime

On 15th April, 2012, LB’s Linux Hosting, Windows Hosting and Email Hosting packages will be placed under maintenance for a few hours between 14:00 and 23:00 UTC as per the below mentioned schedule.

To accommodate and manage the growth of LB’s web service offerings, they have scheduled a system-wide move to an all new and improved Datacenter. Their new Datacenter, TexasOne is six times larger than our current one and comes with several improved upgrades and enhanced resources.

  • Redundant Power – Two independent sub-stations provide power for this Datacenter, ensuring greater redundancy.
  • Custom Built – TexasOne has been built from the ground up to ensure every aspect of its design and construction supports a large Datacenter.
  • Better Bandwidth – Both uplink and downlink upgraded to 10 GBPS.

In order to streamline a completely successful move to our new Datacenter, we will be placing all Email Hosting packages under maintenance within the same downtime window.

During the maintenance window, no single web services package and/or website will experience a downtime of more than 3 Hours. Kindly refer to the table below to know more on which services will be affected at its specific time.

 

Web Services Scheduled Downtime

Date April 15th, 2012
Start Time 14:00 UTC
Maintenance Window 10 Hours
Linux Hosting Downtime 14:00 to 17:00 UTC
Windows Hosting Downtime 17:00 to 20:00 UTC
Email Hosting Downtime 17:00 to 20:00 UTC
Reason DC move from Datafoundry ADC to Texasone1
Impact All Hosting/Email in Austin Netblocks 208.91.198.0/23 will be down during this period.

Kindly Note:

All server & Control Panel features, options and settings for the above web services will be nonoperational during its specific maintenance window.

 

Categories
Changes on the LB platform NetEarth One

Internationalized Domain Names on the LB platform – finally!

Introducing Internationalized Domain Names

Beginning March 26th, 2012,  you can start offering IDNs for the following TLDs:

  • .COM
  • .NET
  • .DE
  • .ES
  • .CO

These IDNs will be available to you at the same price as other domains of the same TLD.

For more information on the Check Availability and Register API Call, please refer to the following KnowledgeBase links:

Categories
EMERGENCY downtime NetEarth Group NetEarth LLC NetEarth One SSLReseller

Support and Live chat services – Saturday 3rd March

On Saturday 3rd March, we will me moving into newer larger offices in the UK.

Live chat will be offline during the morning and early afternoon, whilst ticket replies will take longer than normal.

Normal service should resume later in the day, and we will tweet once we are fully back up and running on live chat (apart from you will see it be online 🙂 )

Categories
NetEarth One Uncategorized

ES and EU registrations using Billing applications

If you are using a billing application that does not use the API’s “check availability call” for gathering availability of .ES, .EU and .WS then please drop in a ticket to support to get a configuration change.

Do I need it:

If you are using whmcs or awbs or a billing application that has a whoislookup file AND If you sell . EU / .ES then yes you do.

How do I fix it:

Drop an email into support [at] netearthone.com, subject of : “WHOIS EU and ES” with your Reseller ID (Number), 2 numbers from your PIN, your servers IP address and the request for access to our lookup script and we will enable you to do it and reply with the modifications needed.

Why should I:

It would appear that some billing applications like whmcs, do not use a proper method for lookup of .ES domain names as the ES registry does not offer an end user port 43 service, and thus it allows for registration of prohibited domains, these are then registered with the LB platform and you are charged.  The Spanish registry then deletes these prohibited registrations without any refund.  We have also seen a reseller using .EU have their whmcs checking ability abused and EURID have blocked their IP address for 90 days.

 

Ultimately it is up to you if you do this or not 🙂

 

Categories
Downime notice NetEarth One

LB DNS database updates

There will be a downtime on the LB DNSBLL Database as per the below mentioned schedule during which you will not be able to add or modify records on your domain names.

Date      :15-01-2012

Duration  : 2 hours

Time      : 7.00 GMT – 9.00 GMT (12:30 IST – 14:30 IST )

The DNS service will not be effected.

LB DNS servers will keep serving traffic.

Categories
NetEarth One Registry Price Increase Uncategorized

Verisign price increase – specifics :-

Further to our various notifications by blog and control panel, we are specifying below the procedure we will take for the increase in pricing this coming Saturday 14th at 1400 UTC.

 

As advised by email and by control panel today:

Further to our announcement on November 2nd that the registry is increasing its pricing, this announcement is to remind you that effective 14th January 2012, the new pricing for .COM and .NET domains will be made applicable.

 

If you have yet to make the necessary changes to your website and/or Control Panel, we ask that you get them updated as quickly as possible.

 

If you use the API, and complete all your billing through a third party application, please update those prices too if you need too.

 

We shall be increasing the Registration, Renewal and Transfer-In pricing for .COM and .NET domain names on January 14th, 2012 at 14:00 UTC, our prior announcement stated it would be 23:55 UTC which has now changed to 14:00 UTC, however the platform provider has stated a cross platform update will also happen at this time which is necessary to protect against any loss to you through pending orders (please see bullet points below)

Important Note:

  • If you have specific pricing assigned on the .COM and .NET tlds, we will be increasing it by $0.51 and $0.46 respecitvly.
  • All pending .COM and.NET Registration and Renewal orders that have not been paid for or executed will be deleted on the 14th. This is to ensure that you don’t incur any losses through pending orders.
  • Pending orders on Transfer-Ins will not be affected. However, if you need to delete these orders yourself, you can find it here:Control Panel > Customers > Billing > Pending Invoices and Debit Notes

 

Categories
NetEarth Group NetEarth LLC NetEarth One SSLReseller

NetEarth Christmas and New Year support times 2011 / 2012

Christmas and New Year Support hours 2011/2012

 

Both Live Support and ticket support will be open the following hours over the holiday period:

Christmas Eve                    Saturday 24th December 2011                   10:00 through 18:00

Christmas Day                   Sunday 25th December 2011                      12:00 through 18:00

Boxing Day                          Monday 26th December 2011                    11:00 through 16:00

New Years Eve                  Saturday 31st December 2011                    10:00 through 18:00

New Years Day                  Sunday 1st January 2012                               12:00 through 18:00

 

 All times are GMT