Due to the issues on Thursday 24th January, LB are currently running on their standby servers, this will be recerted back to primary live on :
LB downtime notice :
Day:Sunday, 27th Jan, 2013
Time: 4.30 AM GMT/UTC
duration 1 hour.
LogicBoxes have placed an emergency maintenance on the platform, they are currently stating it could be as long as 2 hours.
We have updated twitter : @netearthone
13:15GMT update : LB are stating that a further 2 hours is required.
15:15GMT another 1 to 1.5 hours.
16:52GMT Platform has come out of emergency maintenance.
The .WS Domain Registry recently announced that it will be increasing its prices for .WS Domain Registrations, Renewals and Transfer-Ins. To accomodate this change, we will be increasing our prices as follows at 09:30 AM UTC on 4th January, 2013.
Tier 1 – $ 17.53
Tier 2 – $ 17.39
Tier 3 – $ 17.25
Tier 4 – $ 17.11
Tier 5 – $ 16.99
Since circa 1830/1900 GMT on New Years Eve, the LB platform has been under a DDoS attack which they are trying to mitigate, this will result in either very slow connections or no connection/timeout to the platform.
Currently LB are updating 2 forum posts :
Post 1 : http://forums.myorderbox.com/index.php?showtopic=4383
Post 2 : http://forums.myorderbox.com/index.php?showtopic=4385
At this time, it is very intermitent in Europe, far better in the US.
We will update this post throughout the day or on twitter @netearthone
Christmas and New Year Support hours 2012/2013
Support will be open the following hours over the holiday period:
Christmas Eve Monday 24th December 2012 10:00 through 18:00
Christmas Day Tuesday 25th December 2012 12:00 through 18:00
Boxing Day Wednesday 26th December 2012 11:00 through 16:00
New Years Eve Monday 31st December 2012 10:00 through 18:00
New Years Day Tuesday 1st January 2013 12:00 through 18:00
Important IP Changes – Post OrderBox Migration
LB are happy to announce the successful migration of OrderBox to the TexasOne DataCenter in Austin,TX that happened on the 24th of November, 2012. As part of this migration, they’d like to highlight a couple of important changes that need to be made.
Post the migration, the IP addresses associated with a few of their services have changed. Below is a list of the IP addresses that have changed:
| URLs | Old IP | New IP |
| SuperSite 1 | 67.15.184.7 | 209.99.17.18 |
| SuperSite 2 | 67.15.184.210 | 209.99.17.23 |
| PartnerSite | 67.15.184.29 | 209.99.17.21 |
| Control Panel | 67.15.47.4 | 209.99.17.12 |
| WHOIS servers | 67.15.47.4 67.15.47.186 |
209.99.17.12 209.99.17.12 |
| Soap API | 67.15.184.39 | 209.99.17.19 |
| HTTP API (test.httpapi.com) | 67.15.184.38 | 209.99.17.20 |
| HTTP API (httpapi.com) | 67.15.47.185 | 209.99.17.14 |
LB have automatically made these changes for Domains that are using the platform DNS and are pointing to our name servers. However, if your Domains’ DNS are managed on another platform, you will need to manually update its name servers and DNS to point to the new IP addresses mentioned above.
We urge you to review the list of changed IPs above, and if you have pointed your URLs to the older IPs, we recommend changing them at the earliest. We also request you to send out the same details to your resellers so they can make the necessary changes if needed.
You will have time till the 24th of December, 2012 to make these changes, thus we strongly recommend that you go ahead with making these changes to avoid any issues or down times post this date.
LogicBoxes in the last hour have had a platform failure suspending all reseller account under many registrars, this is also including their own brands.
We are speaking with LB on the phone to get this resolved, I will update this blog post as soon as I have further information.
If your account shows as suspended, DO NOT request a password reset as this will achieve nothing and will then make matters worse going forward (resetting of passwords etc).
LogicBoxes have now updated their own forums :
The topic can be found here: http://forums.myorderbox.com/index.php?showtopic=4367
01:17GMT :
LogicBoxes are running a series of DB updates to revert incorrect changes.
Resellers should already be able to login, subresellers shortly and lastly customers.
03:30 GMT
The platform has update that created this issue has been fixed, all reseller accounts are as they were before this issue, same for customer accounts.
We will update further when more information is available from LogicBoxes.
We have had notice that this has been extended by a further 2 hours.
The new scheduled finish is 1030 UTC / GMT.
This is just a reminder that the platform will be down tomorrow for 4 hours. This will be all services (domains will not be affected).
Please take a read of the previous blog entry : http://80.251.17.48/~netearthgr/blog/2012/10/logicboxes-platform-scheduled-downtime-november-24th-2012/
This post contains important information about a system-wide downtime that is scheduled for the 24th of November, 2012 at 04:30 UTC.
OrderBox, the system that automates your billing, provisioning and reporting modules will be shifted to TexasOne DataCenter in Austin,TX on the 24th of November, 2012. This is the same DataCenter that powers all LB’s hosting products and packages.
Scheduled Downtime
| Date | November 24th, 2012 |
| Start Time | 04:30 UTC |
| Maintenance Window | 4 Hours |
| Reason | Knowledgebase, Old SuperSite, SuperSite2, Control Panel, API(Soap & HTTP), Whois, DNS Management All Domains and Hosting packages will continue to resolve. However, you will not be able to manage them through the Control Panel. |
Important Modifications
Once the migration has been completed, the IP addresses associated with the SuperSite and some of LB’s products and services will change.
LB will automatically make these changes for Domains that are managed through the Control Panel (FreeDNS). However, if your Domains’ DNS are managed on another platform, you will need to manually update its Nameservers and DNS once the migration has been completed. You will have time till the 4th of December, 2012 to make these changes.
You will find the new IP Addresses in the Knowledgebase once the migration has been completed.
Archiving Unused Domain Contacts
Once the migration has been completed, LB will be starting a new process for managing Unused Domain Contacts in the system. Contacts that have not been used for more than six months will be archived.
If you need to search for these contacts, you will need to view them in your ‘Archived Contacts’. Your Domains’ ‘Default Contact’ will not be affected and will not be archived.
We recommend that you share this information with your Customers and Sub-Resellers so that they are made aware of these changes we are making.