Categories
EMERGENCY downtime NetEarth One

LogicBoxes platform failure

LogicBoxes in the last hour have had a platform failure suspending all reseller account under many registrars, this is also including their own brands.

We are speaking with LB on the phone to get this resolved, I will update this blog post as soon as I have further information.

If your account shows as suspended, DO NOT request a password reset as this will achieve nothing and will then make matters worse going forward (resetting of passwords etc).

 

LogicBoxes have now updated their own forums :

 

The topic can be found here:
http://forums.myorderbox.com/index.php?showtopic=4367

01:17GMT :

LogicBoxes are running a series of DB updates to revert incorrect changes.

Resellers should already be able to login, subresellers shortly and lastly customers.

03:30 GMT

The platform has update that created this issue has been fixed, all reseller accounts are as they were before this issue, same for customer accounts.

 

We will update further when more information is available from LogicBoxes.

Categories
Downime notice EMERGENCY downtime NetEarth One

LogicBoxes Maintenance 24th November

We have had notice that this has been extended by a further 2 hours.

The new scheduled finish is 1030 UTC / GMT.

 

Categories
Changes on the LB platform Downime notice NetEarth One

Reminder : LogicBoxes platform downtime 24th November 2012

This is just a reminder that the platform will be down tomorrow for 4 hours.  This will be all services (domains will not be affected).

Please take a read of the previous blog entry : http://80.251.17.48/~netearthgr/blog/2012/10/logicboxes-platform-scheduled-downtime-november-24th-2012/

 

Categories
Changes on the LB platform Downime notice NetEarth One

LogicBoxes platform scheduled downtime | November 24th, 2012

This post contains important information about a system-wide downtime that is scheduled for the 24th of November, 2012 at 04:30 UTC.

OrderBox, the system that automates your billing, provisioning and reporting modules will be shifted to TexasOne DataCenter in Austin,TX on the 24th of November, 2012. This is the same DataCenter that powers all LB’s hosting products and packages.

 

Scheduled Downtime

 

 

Date November 24th, 2012
Start Time 04:30 UTC
Maintenance Window 4 Hours
Reason Knowledgebase, Old SuperSite, SuperSite2, Control Panel, API(Soap & HTTP), Whois, DNS Management
All Domains and Hosting packages will continue to resolve. However, you will not be able to manage them through the Control Panel.

 

Important Modifications

Once the migration has been completed, the IP addresses associated with the SuperSite and some of LB’s products and services will change.

LB will automatically make these changes for Domains that are managed through the Control Panel (FreeDNS). However, if your Domains’ DNS are managed on another platform, you will need to manually update its Nameservers and DNS once the migration has been completed. You will have time till the 4th of December, 2012 to make these changes.

You will find the new IP Addresses in the  Knowledgebase once the migration has been completed.

Archiving Unused Domain Contacts

Once the migration has been completed, LB will be starting a new process for managing Unused Domain Contacts in the system. Contacts that have not been used for more than six months will be archived.

If you need to search for these contacts, you will need to view them in your ‘Archived Contacts’. Your Domains’ ‘Default Contact’ will not be affected and will not be archived.

We recommend that you share this information with your Customers and Sub-Resellers so that they are made aware of these changes we are making.

Categories
Changes on the LB platform Downime notice NetEarth One

LogicBoxes downtime notice for hosting and email in the Texas DC

This is to inform you that all LB hosting servers in the Austin Datacenter will be undergoing a maintenance. During this maintenance window your site(s) and associated email services will be facing a downtime.

 

The following are the list of servers that will be undergoing maintenance :

* All Bulk hosting Servers (Linux and Windows)

Linux : bh-1.webhostbox.net upto bh-23.webhostbox.net

Windows : bh-plesk-web1.webhostbox.net upto bh-plesk-web5.webhostbox.net

 

* All Multi domain Hosting servers (Linux and Windows)

Linux : md-1.webhostbox.net upto md-54.webhostbox.net

Windows : md-plesk-web1.webhostbox.net upto md-plesk-web7.webhostbox.net

 

* All cPanel Single Domain Hosting servers starting from cp-18.webhostbox.net upto cp-35.webhostbox.net

 

* All Plesk Single Domain Hosting Servers starting from Plesk-web10.webhostbox.net upto plesk-web24.webhostbox.net

 

* All mail services hosted out of tx1- austin (Mail.pw)

 

 

Downtime Window

DATE : Sunday 4th November, 2012

TIME :

DALLAS, United States, Texas

7:30 AM Sun – 10:30 AM

 

MUMBAI, India

7:00 PM – 10:00 PM

 

UTC / GMT, Universal / Greenwich Time

01:30 PM – 04:30 PM

 

What are LB doing?

LB are improving the network connectivity on their servers.

 

How will it be beneficial?

This will benefit server performance and ensure that LB always maintain a very high uptime standard going forward.

 

Please accept our and LB’s apologies for any inconveniences caused during this downtime window.  You can also refer to the following link for timely updates:

http://forums.myorderbox.com/index.php?/topic/4297-scheduled-maintenance-on-our-hosting-servers/

 

Categories
NetEarth One Registry Price Increase

NetEarth – ORG Price increase

As you may be aware, a few months ago PIR (the registry that handles .ORG) increased its pricing to the registrars as allowed by its contract with ICANN.

We did not increase our pricing straight away as we wanted to see if we could fully absorb the increase, now a couple of months have passed and weighing up the figures we will need to increase the pricing by 15 cents ($0.15) for a renewal, transfer or registration. This increase is still less that the registry increase to us of 40+cents so we are absorbing some of the increase ourselves.

As we have previously stated to our reseller base over the years, we will not inflate our pricing without good reason (greediness for instance or to simply increase profits) or registry increases, we stand by this statement.

This increase will take effect on Saturday 1st September 2012 at 00:01 BST (UTC/GMT +1).

Categories
Changes on the LB platform Downime notice NetEarth One Uncategorized

LogicBoxes moving .UK to EPP

LB will be migrating to the new EPP version on the 26th June, In order to handle this migration process there will be a downtime. Details for the same are mentioned below.

Maintenance Details

Date: Tuesday, June 26, 2012
Time: 08:30 AM – 11:30 AM GMT/UTC
Duration: 3 Hours

During the migration period, customers will not be able to Register, Renew, Transfer or Manage their .UK domain names.  As we are moving to the new EPP version, the following API changes are happening :

This API Call (HTTP & SOAP) will be removed – http://manage.netearthone.com/kb/answer/784
This API Call is to be used in its place – http://manage.netearthone.com/kb/answer/758

 

The new transfer process is much simpler, you the reseller through your billing app or the Supersite / SuperSite 2 will notify us first that the domain is coming to us, and, notify us of the customer account the domain will belong too.  Then, once your customer has changed the TAG to NETEARTHONE, we will complete the process to your customers account.

The security key feature will be removed from the SS and SS2 and the activateTransferredDomain api call will stop working.

Categories
Changes on the LB platform Downime notice NetEarth One

LB Web Services Scheduled Downtime

On 15th April, 2012, LB’s Linux Hosting, Windows Hosting and Email Hosting packages will be placed under maintenance for a few hours between 14:00 and 23:00 UTC as per the below mentioned schedule.

To accommodate and manage the growth of LB’s web service offerings, they have scheduled a system-wide move to an all new and improved Datacenter. Their new Datacenter, TexasOne is six times larger than our current one and comes with several improved upgrades and enhanced resources.

  • Redundant Power – Two independent sub-stations provide power for this Datacenter, ensuring greater redundancy.
  • Custom Built – TexasOne has been built from the ground up to ensure every aspect of its design and construction supports a large Datacenter.
  • Better Bandwidth – Both uplink and downlink upgraded to 10 GBPS.

In order to streamline a completely successful move to our new Datacenter, we will be placing all Email Hosting packages under maintenance within the same downtime window.

During the maintenance window, no single web services package and/or website will experience a downtime of more than 3 Hours. Kindly refer to the table below to know more on which services will be affected at its specific time.

 

Web Services Scheduled Downtime

Date April 15th, 2012
Start Time 14:00 UTC
Maintenance Window 10 Hours
Linux Hosting Downtime 14:00 to 17:00 UTC
Windows Hosting Downtime 17:00 to 20:00 UTC
Email Hosting Downtime 17:00 to 20:00 UTC
Reason DC move from Datafoundry ADC to Texasone1
Impact All Hosting/Email in Austin Netblocks 208.91.198.0/23 will be down during this period.

Kindly Note:

All server & Control Panel features, options and settings for the above web services will be nonoperational during its specific maintenance window.

 

Categories
Changes on the LB platform NetEarth One

Internationalized Domain Names on the LB platform – finally!

Introducing Internationalized Domain Names

Beginning March 26th, 2012,  you can start offering IDNs for the following TLDs:

  • .COM
  • .NET
  • .DE
  • .ES
  • .CO

These IDNs will be available to you at the same price as other domains of the same TLD.

For more information on the Check Availability and Register API Call, please refer to the following KnowledgeBase links:

Categories
EMERGENCY downtime NetEarth Group NetEarth LLC NetEarth One SSLReseller

Support and Live chat services – Saturday 3rd March

On Saturday 3rd March, we will me moving into newer larger offices in the UK.

Live chat will be offline during the morning and early afternoon, whilst ticket replies will take longer than normal.

Normal service should resume later in the day, and we will tweet once we are fully back up and running on live chat (apart from you will see it be online 🙂 )