NetEarth One information
Dear Reseller,
Third Level .CO Domains will be available in your Control Panel from the 28th of July, 2010 at 11:30 UTC.
Important Details:
As of around 09:30BST (08:30GMT) the Logicboxes platform has had problems logging into both manage.netearthone.com and manage.resellerclub.com
We have already contact LB and awaiting an update.
:- 09:58 BST the platform seems to be allowing login.
Dear reseller,
The .com/.net Production environment will be taken offline on Saturday, July 24, 2010 EDT (Sunday, July 25, 2010 UTC) for a scheduled maintenance.
Date: Saturday, July 24, 2010 EDT (Sunday, July 25, 2010 UTC)
Time: 2100 hrs – 2145 hrs EDT (0100 hrs – 0145 hrs UTC)
Duration: 45 Minutes
Purpose: Routine Maintenance
Dear resellers,
The .com/.net Production environment will be taken offline on Saturday, June 26, 2010 EDT (Sunday, June 27, 2010 UTC) for a scheduled maintenance.
Date: Saturday, June 26, 2010 EDT (Sunday, June 27, 2010 UTC)
Time: 2100 hrs – 2145 hrs EDT (0100 hrs – 0145 hrs UTC)
Duration: 45 Minutes
Purpose: Software Upgrades
Dear Reseller,
In order to improve the server’s performance, LB have scheduled a short downtime on one of the Linux (US) Hosting servers. This includes certain hardware upgrades to the specific server. Your Linux web hosting packages hosted on this server are expected to experience some minor disruption in services.
The maintenance is scheduled on:
Date – June 20, 2010
Start time – 1430 Hrs GMT
End Time – 1530 Hrs GMT
Duration – 1 Hr.
Impact:
1) Sites hosted on this server wil not resolve during the maintenance.
2) Manage web hosting console will be inaccessible.
3) Control Panel modifications/actions shal be queued.
Details about the IP addresses :
List of IPs affected:
67.15.184.41 67.15.184.52 67.15.184.53 67.15.184.54 67.15.184.55 67.15.184.56 67.15.184.57 67.15.184.58 67.15.184.59 67.15.184.60 67.15.184.61 67.15.184.62 192.168.2.200 67.15.184.4 67.15.184.231 67.15.184.240 67.15.47.2 67.15.47.5 67.15.47.23 67.15.47.138 67.15.47.144 209.62.37.19 67.15.254.154 67.15.254.155 67.15.254.156 67.15.254.157 67.15.254.158 67.15.254.159 67.15.254.160 67.15.254.161 67.15.254.162 67.15.254.163 67.15.254.235 67.15.254.236 67.15.254.237 67.15.254.238 67.15.254.239 67.15.254.240 67.15.254.241 67.15.254.242 67.15.254.243 67.15.254.244 67.15.254.245 67.15.254.246 67.15.254.247 67.15.254.248 67.15.254.249 67.15.254.250 67.15.254.251 67.15.254.252 67.15.254.253 67.15.254.191 75.125.56.110 75.125.56.111 75.125.56.112 75.125.56.113 75.125.56.114 75.125.56.115 75.125.56.116 75.125.56.117 75.125.56.118 75.125.56.119 75.125.56.120 75.125.56.121 75.125.56.122 75.125.56.123 75.125.56.124 75.125.56.161 75.125.56.162 75.125.56.163 75.125.56.164 75.125.56.165 75.125.56.166 75.125.56.167 75.125.56.168 75.125.56.169 75.125.56.170 75.125.56.171 75.125.56.172 75.125.56.173 75.125.56.174 75.125.56.175
Dear Resellers,.
The LB maintenance has been extended by 2 hours, this should therefore mean that the platform will be back at 1030GMT
Dear Resellers,
It would appear that the LB platform has network issues, currently and fo rthe last 10 minutes it has been unreachable.
We will update this blog post throughout the coming hours.
Rest assured we have already been on teh telephone to LB.
Dear Reseller,
This is to inform you that LB will be undertaking some upgrades and performing optimizations on the OrderBox database for performance enhancements. This will require a downtime for around 9-10 hours as per the schedule mentioned below:
Date: Saturday, June 5, 2010
Start Time: 2230 Hrs GMT
Estimated Downtime: 9-10 Hrs
Affected Systems: Control Panels, Supersite, Partnersite, API.
This outage shall have no impact on your domain names and other services, which will continue to function properly.
Inconvenience caused due to this downtime is deeply regretted.
Dear Reseller,
Multi Year Pricing will go live this Saturday on the 29th of May, 2010. This mail contains details on the following:
SuperSite Impact
The following files will be modified as part of the launch:
Check Availability.html: Manage Site » Edit/Translate Content Pages » Products » Domain » Domain_registration » Check_availibilty » Check_availibility.html
Dom_reg_addorder.html: Manage Site » Edit/Translate Content Pages » Products » Domain » Domain_registration » Dom_reg_addorder » Dom_reg_addorder.html
Domain_pricing.html: Manage Site » Edit/Translate Content Pages » Products » Domain » Domain_pricing » Domain_pricing.html
Please Note: Your SuperSite will continue to function normally without these changes. However, if you would like Multi Year Pricing to be displayed on your SuperSite, you will need to update the above the mentioned files.
Deprecation of Customer Slabs
As we had announced earlier, Customers Slabs will be deprecated and will be replaced with the ability to set Multi Year Pricing. The Customer Slabs that you have created will be removed on the 29th and only the Base Slab will be left intact. Post the launch you will be able to set prices for Customers based on the tenure that the Product is purchased for.
Hello Reseller,
Over the past few days, LB have noticed a few memory exception errors on one of their Windows web hosting servers. This is probably due to some specific sites hogging up the resources on this server. As a result of this, a few other clients have been intermittently experiencing insufficient memory exceptions on their websites.
Being a shared hosting environment, we are trying to isolate the sites affecting the overall server performance, and provide them some additional sets of resources. To obtain more information on an individual site performance and logs, we are taking a few measures, which will have some minor impacts on your sites hosted here.
Following are the details of measures taken by us and respective impact on your website:
1. A separate centralized logging system on the server
Impact: Your websites’ web logging (http logs) will be disabled for the time being.
2. Split all the websites under different application pools – to monitor specific site’s performance
Impact: This will not have any impact on your website resolution
3. Limiting concurrent number of connections to 100, for each website.
Impact: Based on the existing set of information, you may not experience any service interruptions. However, in case your website exceeds the set limit (100 concurrent connections); you might see the message “Service Unavailable”, for a few seconds.
Should you receive this message, please do inform our support help desk via support ticket. The exercise is being performed this weekend and the limitations shall be in place until Tuesday – 24/05/2010.
We regret the inconvenience you may experience on account of this, and request your kind cooperation to help us get to the root cause of the problem and ensure uninterrupted services.
For any additional information, kindly contact our support help desk.