Category: Downime notice

LogicBoxes today informed us with only ~2 weeks notice of a maintenance upgrade, not a lot of notice, but some is better than none.

LB will be undertaking constructive maintenance on their Database Servers as part of their ongoing efforts to improve platform stability. This maintenance will last for 2 hours and 30 minutes and will take place on September 24th, 2023 01:30hrs GMT to September 24th, 2023 04:00hrs GMT.

• Access and manage your orders from the Orderbox Control Panel, including renewal or deletion of orders 
• Purchase orders from our Supersite 
• Access the CSV Reports portal 
• Manage the domain forwarding service from the Domain Forwarding interface 
• Use our API service 

LB are making this change to provide:   

• Better performance   
• Better security   
• Better functionality  

As part of LogicBoxes continued efforts to keep improving their platform stability, they will be upgrading theie PostgreSQL version in one of their databases servers. This change will entail a planned downtime on certain services for 24 hours starting on 15th April, 2023 06:30hrs GMT until 16th April, 2023 06:30hrs GMT .

During this maintenance window the following services will be affected –

Actions that cannot be performed:

1. List Archived Transactions 
2. List Archived Actions in the View Order Page along with the API call to fetch archived actions 
3. Search deleted orders 
4. All Bulk actions 
5. CSV Reports 
6. Add on purchases for an existing Server Hosting Order 

Actions that will be queued:

1. Renewal of Domains 
2. Deletion of Domains and Hosting Order 

Any actions stuck during this maintenance window will be automatically processed post-completion of the maintenance.

They are making this change to provide:

* Better performance 
* Better security 
* Better functionality 

As part of LogicBoxes continued efforts to keep improving their platform stability, they’re undertaking a maintenance activity on their internal systems on Sunday, 27th March 2022. 

This maintenance activity will start at 2:30 am UTC and continue till 5:30 am UTC. This would mean that you will not be able to access your control panels and supersites or be able to place any new orders or transactions in this window.  This includes use of the API.

This scheduled maintenance will help us deliver better performance and stability to you. 

Updated: Friday 13th March @ 10:10

As a part of LB’s endeavours to constantly upgrade their platform, they will be performing constructive maintenance on the database. During this maintenance, they will be switching the Database WAL(write-ahead logging) level to logical. 

Affected Services : 

This update will have a direct impact on the Control Panel and API services. Hence, during the maintenance you may not be able to:

1) Access and manage your orders from the Orderbox Control Panel.
2) Purchase orders from the Supersite.
3) Access the CSV Reports portal.
4) Manage the domain forwarding service from the Domain Forwarding interface. 
5) Use the API service
6) Access the Whois service.

UPDATED:-

Date: Sunday, 15th March 2020
Duration: 30 Minutes
Start Time: 1:30 AM GMT| 7:00 AM IST
End Time: 2:00 AM GMT| 7:30 AM IST

Though the scheduled maintenance window is of 30 minutes, you may face intermittent connectivity issues for around 5 minutes or less.

Their development team will be actively monitoring the system to ensure that there is minimal degradation of services.