Categories
Changes on the LB platform NetEarth One

Unverified PayPal Accounts – Funding your account

We have noticed an increase in unverified paypal account payments recently.

Please note that we do not accept payments from such accounts, and it is free to get your PayPal account verified.  The LogicBoxes platform makes reference to our Billing department processing these within 2 days, however we will simply refund and decline the transaction.

If you prefer to use a Credit / Debit or internet card, please fill out the form and return to us : https://processpayment.netearthone.com/ccinstructions.pdf

This will open the CC payment gateway for you.

Categories
Changes on the LB platform NetEarth One

.NAME platform price increase

It has come to our attention that the .NAME pricing on the platform that we are selling at it under cost; therefore as of 12th February 2010 the prices will increase to the following:

New, renew and transfers are all treated the same:

 

Tier 1                  $8.65

Tier 2                  $8.45

Tier 3                  $8.35

Tier 4                  $8.10

Tier 5                  $7.95

Restore of $75 has not changed.

Please make sure you update your pricing on this.

Categories
Changes on the LB platform NetEarth One

Change in Website Builder Pricing Policy

As part of LogicBoxes constant quest to make life more interesting, they have made some changes to the Website Builder billing policy.

  • Currently, if an order is placed on 14 Feb 2010, then the End-Date is 1 March 2011. Hereafter, the End-Date for all Website Builer packages will be exactly 1 year after the Start-Date.
  • The minimum duration for adding or renewing an order will now be 1 year as opposed to the existing 6 month duration.  <<<MAIN CHANGE >>>
  • Pro-rata calculations will only come into effect in case of an upgrade to another Website Builder package.

This new policy will come into effect on Monday, 1st Feb 2010.

Categories
Changes on the LB platform NetEarth One

NEW – Domain Locking

From 3rd February 2010, the Customer Lock feature will be deprecated and replaced by advanced Domain Theft Protection management.

Henceforth, all Customers will be able to disable Domain Theft Protection on their Domains, even if you or your Sub-Resellers have enabled it. By default, this feature will be enabled during the purchase process for all new Domains in the interests of greater control.

Domain Theft Protection links will be visible on the Domain Management console in the Control Panel as well as the Order Details page.

Those using the API should note the following :

 

API Changes:

  • setCustomerLock and removeCustomerLock calls will be deprecated. These methods will continue to work in the interim and will enable/disable Theft Protection.
  • enableTheftProtection and disableTheftProtection calls will now be used to enable/disable Theft Protection.
  • Bulk Lock currently accepts Resellerlock/Customerlock as parameters. Bulk Lock will continue to work with Customerlock as the parameter and shall be used to enable/disable Theft Protection
  • The getLockList call will be modified. Currently it returns a hashtable with the lockname as the key (if the order has been locked). The value of the key is also a hashtable that contains particulars such as reason, creationdt, lockerid, etc.

    Henceforth, the getLockList call will return a hashtable with the resellerlock and/or customerlock and/or transferlock keys. The value of the resellerlock key will be a hashtable which contains the reason, creationdt, lockerid particulars and the value of the customerlock/transferlock keys will be true (if enabled).

It is important that you make the appropriate changes to the getLockList call on the day it is deployed (3rd February). If you have any questions about the change to the getLockList call, feel free to write in to your account managers who will be glad to provide you with sample API calls to help verify your changes.

Categories
Changes on the LB platform NetEarth One

.IN Updates

 .IN Updates

The .IN Registry has extended it’s “Celebrations Promotion” to 31st March, 2010 for all .IN Registrars!

We would like to take this opportunity to announce the extension of our .IN @ $2.74 promotion till 30th March, 2010 for all Resellers that are Reselling .IN domain names through NetEarth One.  Please remember to SIGNUP in the panel for this pricing.

Registrars reselling .IN domains also need to note that the Renew Grace Period for second and third level .IN Domain Names has been changed to 15 days.

Please note that this new policy of 15 days applies only to .IN Domain Names expiring on or after the 14th of January, 2010. All .IN Domain Names that have expired before this date will continue to have a Renew Grace Period of 40 days.

Categories
Changes on the LB platform NetEarth One

LogicBoxes Introducing Security ID + DLL manager – Supersite changes

Dear Resellers,,

Security is of prime importance in running a Reseller business. LogicBoxes acknowledge this fact and their efforts to ensure a secure environment for you, they will be introducing a Security ID – Personal Identification Number (PIN) on the 19th of November, 2009. PIN is a four digit secret number that would be used to verify your identity during your communication with NetEarth One Support.

They are also extending this security feature to our resellers and customers, and you can choose to implement a similar procedure for supporting your clients.

Details:

  • Existing Resellers can locate their PINs in their Control Panel from Settings >> Primary Profile.
  • The PIN can be edited from: Settings >> Change Personal Identification Number (PIN.)
  • As a Reseller, you can view your Reseller’s/Customer’s PIN in their respective Profile pages/Details view. However, you will not be able to modify it.
  • A default PIN will be emailed to your new Resellers/Customers on sign-up

 Discontinuation of DLL Manager – SuperSite Changes

The DLL Manager has been deprecated from the Windows Hosting product. If you or your Resellers have customized the SuperSite Web Hosting page, please ensure that you make modifications to the relevant page from your SuperSite Admin Area by following the path below:

Dashboard » Manage Site » Edit/Translate Content Pages » Products » Hosting » Web_email_hosting » Includes » Hosting_plan_details.html

Please ensure that you pass on this information to your Resellers so that they can incorporate the changes at their end.

Categories
Changes on the LB platform Downime notice NetEarth One

Free Mail Forwarding Update (Part 2)

Dear Reseller

As mentioned earlier, LB’s Mail Forwarding Service will be added to their suite of FREE Services on the 6th of September. We have listed below some more updates that you need to make a note of:

Launch Details and Downtime Window

SuperSite Changes

PartnerSite Changes

API Changes – Updates

Launch Details and Downtime Window

LAUNCH DETAILS

Date: 6th September, 2009
Time: 6:00 UTC
Estimated Duration: 3 hours
Affected Systems: API, SuperSite, PartnerSite, Control Panels

Note:

  • The Control Panels will not be accessible during the downtime
  • The functioning of existing Mail Forwarding Packages will not be affected
  • The maintenance will not affect the resolution of websites hosted on our servers

 

SuperSite Changes

If you or your Resellers have customized any of the below mentioned SuperSite pages, please ensure that you take a backup or save a copy of the current customizations across the following files:

Homepage:

  • Dashboard » Manage Site » Edit/Translate Content Pages » Homepage » Includes » Domainblurb.html

Sidebar:

  • Dashboard » Manage Site » Edit/Translate Content Pages » Sidebars » Sidebar_domain.html
  • Dashboard » Manage Site » Edit/Translate Content Pages » Sidebars » Includes » Sidebar_domain_section.html
  • Dashboard » Manage Site » Edit/Translate Content Pages » Sidebars » Includes » Sidebar_free_services.html

Product Pages:

  • Dashboard » Manage Site » Edit/Translate Content Pages » Products » Features » Free_services » Free_services.html
  • Dashboard » Manage Site » Edit/Translate Content Pages » Products » Common » Free_services_blurb.html

 SuperSite Main Menu:

  • Dashboard » Manage Site » Edit Main Menu » Menu_data.js

Note: In case you or your Resellers have translated the SuperSite content, the updated/modified pages listed above will need to be translated as well.

Once the changes are made at our end on the 6th of September, you will need to update your customizations to the above pages through the SuperSite Admin Area.

PartnerSite Changes

Common:

  • Dashboard » Manage Site » Edit/Translate Content Pages » Common » Footer » Footer.html

Homepage:

  • Dashboard » Manage Site » Edit/Translate Content Pages » Homepage » Index.html

Miscellaneous:

  • Dashboard » Manage Site » Edit/Translate Content Pages » Misc » Signup » Signupnow.html

Products:

  • Dashboard » Manage Site » Edit/Translate Content Pages » Products » Features » Free_services » Free_services.html
  • Dashboard » Manage Site » Edit/Translate Content Pages » Products » Pricing » Pricing.html
  • Dashboard » Manage Site » Edit/Translate Content Pages » Products » Product_catalog » Product_catalog.html

Sidebars:

  • Dashboard » Manage Site » Edit/Translate Content Pages » Sidebars » Includes » Sidebar_free_services.html
  • Dashboard » Manage Site » Edit/Translate Content Pages » Sidebars » Includes » Sidebar_products_partnersite.html

PartnerSite Main Menu:

  • Dashboard » Manage Site » Edit Menu » Menu_data.js

Note: In case you or your Resellers have translated the PartnerSite content, the updated/modified pages listed above will need to be translated as well.

Once the changes are made at our end on the 6th of September, you will need to update your customizations to the above pages through the PartnerSite Admin Area.

API Changes – Updates

Changes to the Existing API:

  • All existing methods pertaining to Mail forwarding under the Domains Kit will be deprecated
  • A new method activateMailForwardService will be introduced
  • To manage Mail Forwarding packages you will need to use the Manage Services Servlet

Activating Free Mail Forwarding on a Domain:

You will need to call the “activateMailForwardService” method in the Domains Kit in order to activate Free Mail Forwarding. You will need to include the OrderID of the Product associated with the Mail Forwarding Service when making this call.

For example: If the Mail Forwarding Service is associated with a Domain Name Registration Order, you will have to pass the OrderID of that Domain Name as the parameter while calling the “activateMailForwardService” method to activate the Mail Forwarding Service.

Managing Packages through the API:

To manage the Free Mail Forwarding Service through the API, you will need to use the ‘Manage Services Servlet’ as detailed here for the Free DNS Service: http://manage.netearthone.com/kb/servlet/KBServlet/faq1236.html

The URL for the ‘Manage Services Servlet’ will be:
http://<Your_Control_Panel_Branded_URL>/servlet/ManageServiceServletForAPI

Once the Free Mail Forwarding Service is live, we will accept the following parameters (i.e. orderid, loginid, product) hence the final URL will be:
http://<Your_Control_Panel_Branded_URL>/servlet/ManageServiceServletForAPI?loginid=<loginid> &orderid=<orderid>&product=mailfwd

The following changes will be made to the required parameters:

1) As mentioned before, the OrderID of the Product associated with the Mail Forwarding Service needs to be used as the parameter for the API call. For existing orders that are not associated with any other Product, the OrderID of the existing Mail Forwarding Order will have to be used.

2) You will need to pass an additional parameter product with the value as mailfwd


Categories
Changes on the LB platform Downime notice NetEarth One

LogicBoxes: Free Mail Forwarding Update

Dear Reseller,

As another addition to LB’s Free Services suite, Mail Forwarding will be available free of charge with every product purchased through the LogicBoxes platform from Sunday, September 6, 2009. To ensure a seamless launch, here is a list of updates and modifications that you and your Resellers need to make a note of.

Mail Forwarding Sign-up and Setup 
  • All accounts on the system will be signed up for the Free Mail Forwarding Service on the 6th of September
  • All Customer and Reseller sign-ups post 6th September will be automatically signed up for this service
  • As Mail Forwarding will become a Free Service, its Set Pricing page will be deprecated from the Control Panel
  • The Mail Forwarding Service will now be moved to the .PW infrastructure
  • Post 6th September, a consolidated Email tab will be visible in the Control Panel. On clicking the Email tab, the customer will be given the option to either purchase Mail Hosting or activate Mail Forwarding
  • A Domain can have either Mail Forwarding or Mail Hosting associated with it
  • The Mail Hosting option will not be displayed if you and/or your Resellers have not signed up for Email Hosting
Activating Free Mail Forwarding

In order to activate the Free Mail Forwarding Service, your Resellers and Customers will need to:

  • Navigate to the associated Product Management Console
  • Click on the Email button
  • Click on the Activate Mail Forwarding button
  • Once successfully activated, the Activate Mail Forwarding button will be replaced by a Manage Mail Forwarding button
Nameserver Information
  • If the Domain Name using the service is registered through the LogicBoxes platform, but the nameservers are not the same as those required, our system will prompt the Customer by displaying an Auto Update Nameservers button. On clicking this button, the nameservers will be updated automatically.
  • If the Domain Name is not registered with us, the required nameservers will be displayed to the Customer. The auto-update option will not be available in this case.
API Impact

All existing methods pertaining to Mail Forwarding under the Domains Kit will be deprecated.

A new method will be added to activate the Mail Forwarding Service. This can be found under:
DomainsKIT >> MailFwdOrder >> activateMailForwardService

Impact on Existing Orders
  • Wildcarded forwarding will no longer be available with the Free Mail Forwarding Service. However, your Customers can create a Catch-All account if required.
  • If the Mail Forwarding order is associated with one or more Products in the system, your Customers will simply need to search for the Product associated with the Mail Forwarding Service and access the management console from the Order Details View. Alternatively, your Customers and Resellers can use the Manage Free Services widget on the Control Panel homepage to locate their Domain Forwarding Service.
  • If the Domain Forwarding order is not associated with any other Product in the system, your Customers and Resellers can use the Manage Free Services widget on the Control Panel homepage to locate their Mail Forwarding Service.

The above information has been put together to give you a perspective of the expected modifications, so that you can allocate resources to make the required updates at your end.

Regards,

 

NetEarth One

Categories
Changes on the LB platform NetEarth One Registry maintenance - scheduled

Domain Forwarding Update – Supersite and Partnersite changes & Downtime Notice

 

Dear Reseller,

This post contains important information about the following:

Free Domain Forwarding Service – SuperSite/Partnersite Changes 

Live Chat Product Discontinuation

Mail Forwarding on .PW Platform – Coming Soon

Maintenance Window

 

Free Domain Forwarding Service Update – SuperSite Changes

LB will be launching their Free Domain Forwarding Service on 9th August 2009. Please see to our previous announcement ( on our blog ) for the changes that you and your resellers may need to undertake to ensure a seamless update.

The introduction of the Free Domain Forwarding Service requires LB to make changes to the current purchase process, the product links and other associated details on the SuperSite. The updates will ensure that your customers are made aware of the FREE service and that it effectively assists you in attracting more registrations.

If you or your Resellers have customized any of the below mentioned SuperSite pages, please ensure that you take a backup or save a copy of the current customizations across the following pages from within the SuperSite Admin Area:

# SuperSite Main Menu:
Path: Dashboard » Manage Site » Edit Main Menu » Menu_data.js

# Common:
Path: Dashboard » Manage Site » Edit/Translate Content Pages » Common » Errors » Error_messages_list.txt

# Sidebar:
1. Path: Dashboard » Manage Site » Edit/Translate Content Pages » Sidebars » Sidebar_domain.html
2. Path: Dashboard » Manage Site » Edit/Translate Content Pages » Sidebars »  Includes » Sidebar_domain_section.html

# Product Pages:
1. Path: Dashboard » Manage Site » Edit/Translate Content Pages » Products »Features » Free_services » Free_services.html
2. Path: Dashboard  Manage Site » Edit/Translate Content Pages » Products » Common » Free_services_blurb.html
3. Path: Dashboard » Manage Site » Edit/Translate Content Pages » Products » Domain » Domain_mail_fwd » Domain_mail_fwd » Domain_mail_fwd_addorder.html

# Styles:
Path: Dashboard » Manage Theme » CSS » Common » Fdns-styles.css

Note: In case you or Resellers have translated any SuperSite content, the updated/modified pages listed above will need to be translated.

Once the changes are made on the platform on the 9th of August, you will need to update your customizations to the above pages through the SuperSite Admin Area.

LB urge you to pass this information on to your Resellers at the earliest to ensure a timely and seamless update at their end.
 

PartnerSite Changes

Similar to the SuperSite, PartnerSite will be updated to give requisite coverage to the Free Domain Forwarding Service in order to make your product offering much more attractive to potential Resellers.

In order to include the Free Domain Forwarding Service on your PartnerSite, you and your Resellers will need to modify the following pages:

# Homepage:
Dashboard » Manage Site » Edit/Translate Content Pages » Homepage » Index.html

# PartnerSite Main Menu:
1. Dashboard » Manage Site » Edit Menu » Menu_data.js

# Sidebars:
1. Dashboard » Manage Site » Edit/Translate Content Pages » Sidebars » Includes » Sidebar_free_services.html
2. Dashboard » Manage Site » Edit/Translate Content Pages » Sidebars » Includes » Sidebar_products_partnersite.html

# Products:
1. Dashboard » Manage Site » Edit/Translate Content Pages » Products » Domain » Domain_mail_forwarding » Domfwd_mailfwd.html
2. Dashboard » Manage Site » Edit/Translate Content Pages » Products » Features » Free_services » Free_services.html
3. Dashboard » Manage Site » Edit/Translate Content Pages » Products » Pricing » Pricing.html
4. Dashboard » Manage Site » Edit/Translate Content Pages » Products » Product_catalog » Product_catalog.html

# Common:
Dashboard » Manage Site » Edit/Translate Content Pages » Common » Footer » Footer.html

# Miscellaneous:
Dashboard » Manage Site » Edit/Translate Content Pages » Misc » Signup » Signupnow.html

Note: Incase you or your Resellers have translated any PartnerSite content, the updated/modified pages listed above will need to be translated.

Once the changes are made at our end on the 9th of August, you will need to update your customizations to the above pages through the PartnerSite Admin Area.

We urge you to pass this information on to your Resellers at the earliest to ensure a seamless update at their end.

Live Chat Product Discontinuation:

LB would like to inform you that their Live Chat Product will be discontinued from Wednesday, 12th August 2009.

– New Live Chat orders will not be accepted through the system after 12th August 2009

– Existing Orders will continue to function normally
 

Mail Forwarding on .PW Platform –  Coming Soon:

LB are pleased to announce that their Mail Forwarding Product will be migrated to the Mail.pw platform shortly. The details of the migration will be communicated in the coming weeks.

Do feel free to contact us in case you have any questions regarding the above details.

Maintenance Window:

Please see below, the details on the scheduled maintenance to make the above changes:

Maintenance Window

Date: Sunday, August 9th, 2009
Time:
6:00 UTC
Estimated Duration:
1 hr
Following services will not be accessible during the downtime:
Reseller & Customer Control Panels
– Knowledgebase
– API  
– SuperSite & PartnerSite

 
Best Regards,

Chris

   
Categories
Changes on the LB platform NetEarth One Promotions Uncategorized

NetEarth One – Free Domain Forwarding – coming soon

 

Dear Reseller,This blog/RSS entry contains important information about the following:

 

Free Domain Forwarding Service

LogicBoxes are excited to announce that they will be launching their Free Domain Forwarding Service on the 9th of August. This latest addition to their suite of Free Products will be offered with every service that is provisioned through the LogicBoxes Platform.

As they approach the launch, they would like to furnish you with the changes that you and your Resellers may need to undertake to ensure a seamless update. We have described the impact of this launch below:


Domain Forwarding Sign-up and Setup:

1. All accounts on the system will be signed up for the Free Domain Forwarding Service on the 9th of August
2. All customer and sub-reseller sign-ups post 9th August will be automatically signed up for this service 
3. As Domain Forwarding will become a free product, the pricing tables will be removed from your and your Resellers’ control panels


Activating Free Domain Forwarding:

In order to activate the Free Domain Forwarding Service, your Resellers and Customers will need to:
1. Navigate to the associated Product Management Console
2. Click on the Free Domain Forwarding button
3. Click on the Activate Domain Forwarding button
4. Once successfully activated, the Activate Domain Forwarding button will be replaced by a Manage Domain Forwarding button


Nameserver Information: 1. If the domain name using the service is registered through the LogicBoxes system, but the nameservers are not the same as those required to use the Domain Forwarding Service, our system will prompt the customer by displaying an Auto Update Nameservers button. On clicking this button, the nameservers will be updated automatically.
2. If the domain name is not registered with us, and the nameservers are not the same as those required to use the Domain Forwarding Service, the required nameservers will be displayed to the Customer. The auto-updation option will not be available, as these domains are not being managed through the LogicBoxes platform. 


Impact on Existing Orders:

1. If the Domain Forwarding order is associated with one or more Products in the system, your Customers will simply need to search for the Product associated with the Domain Forwarding Service and access the management console from the Order Details View. Alternatively, your Customers and Resellers can use the widget on the Control Panel homepage to locate their Domain Forwarding Service.
2. If the Domain Forwarding order is not associated with any other Product in the system, your Customers and Resellers can use the widget on the Control Panel homepage to locate their Domain Forwarding Service.


API Impact: The relevant methods can be found under the DomainFwd class, within the DomainsKit.

Changes to the Existing API:

The following methods will be deprecated on the 9th of August:
– getDetails()
– del()
– getDetailsByDomain()
– getOrderIdByDomain()
– renew()
– add()
– list()
– mod()
– manage()

New Methods:

The following methods will be added:
– setupDomainForwardService(int orderID)
– manageDomainForwardService()


The above information has been put together to give you a perspective of the expected modifications, so that you can make any necessary changes on your site / use of the API.Through the course of this week, we will continue to send you regular updates on all developments on this front. We urge you to pass on this information to your Resellers at the earliest possible so they can prepare for the launch at their end as well. Do feel free to contact us in case you have absolutely any questions regarding the above details.
Please feel free to contact us if you requuire any assistance.

Kind Regards,

Chris