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September 12, 2016

LB ManagedDNS service under DDoS attack.

Filed under: Downime notice,NetEarth One — chrisp @ 07:58

LB are currently facing a DDOS attack on their DNS servers. Below are the IP addresses which have been affected:

162.251.82.250
162.251.82.122
162.251.82.123
162.251.82.251
162.251.82.119
162.251.82.247
162.251.82.118
162.251.82.246
162.251.82.249
162.251.82.121
162.251.82.120
162.251.82.248
162.251.82.252
162.251.82.125
162.251.82.253
162.251.82.124
In case your domains are using partially branded OrderBox Name servers or your fully branded Name Servers which are pointing to the above mentioned IPs, they may not resolve. Additionally, resource records within the Zone like A, MX, CNAME etc may not be fetched.
LB are working in coordination with the data centre to mitigate this attack as soon as possible. Please follow this thread for more information.

August 4, 2015

Scheduled maintenance on OrderBox

Filed under: Downime notice,NetEarth One — chrisp @ 22:11

In order to Upgrade Postgres, LogicBoxes would need to take a downtime as per the below maintenance window:

 

Maintenance window:

 

Date : Sunday, 30th August 2015

Start Time : 02:30 hrs UTC / 08:00 hrs IST

End Time  : 03:30 hrs UTC / 09:00 hrs IST

Duration   : 1 hour

 

Services affected: Supersite2, Control Panel, All billable transactions on Supersite 2, Knowledgebase, API.

 

Although they’ve announced a buffer window of 1 hour, LB anticipate the activity to complete within 30 minutes.

If you have any questions, feel free to contact our Support team.

 

April 20, 2015

LogicBoxes Scheduled Downtime on Pooler Servers

Filed under: Downime notice,NetEarth One — chrisp @ 20:23

LB will be performing a constructive maintenance on their Pooler server in order to perform certain upgrades.
This activity would require a downtime as per the below schedule:
Date: Thursday, 23rd April, 2015
Start Time: 04:30:00 hrs GMT / 10:00:00 hrs IST
End Time: 06:30:00 hrs GMT / 12:00:00 hrs IST
Maintenance window: 2 hours
Expected downtime: 1-2 minutes

Affected Services: During the above maintenance there will be no downtime for OrderBox. However, actions that require registry connections would be affected, example: Domain name Registrations, Renewals, name server modifications, contact modifications. Thus, we advise you to carry out any actions on domain orders that would require a connection to the registry post this maintenance.
If you have any questions, feel free to contact our Support team.

November 18, 2014

Emergency maintenance 18/11/2014 – 1 hour downtime from 10:00UTC

Filed under: Downime notice,EMERGENCY downtime,NetEarth One — admin @ 09:15

This fail-over is required as LB’s server administration team noticed certain hardware related warnings on the current database servera, so in order to troubleshoot the same and prevent any unplanned outages they’ll need to fail-over services to the passive servers.

 

The maintenance window is as below:

 

Date: 18th November 2014

Start Time: 10:00 AM GMT (03:30 PM IST)

Expected Maintenance Window: 60 minutes

Services Affected: Supersite, Control Panel, All billable transactions on Supersite and Supersite 2, Knowledgebase, API(Soap & HTTP), whois services

Reason: System Maintenance for troubleshooting hardware related issue

Impact on your website: This maintenance will in no way affect your websites, domains, mail services or any other active web product that you may have purchased from us.

 

August 20, 2014

System Maintenance for Database Upgrades.

Filed under: Changes on the LB platform,Downime notice,NetEarth One — chrisp @ 21:37

Maintenance Notice:

A constructive maintenance has been scheduled for the OrderBox infrastructure on the 24th of August 2014. The exact details of the maintenance are as follows.

Reason:

System Maintenance for Database Upgrades.

Maintenance Window:

Date:  24th August 2014 (Sunday)
Start Time:  07:30 AM UTC (01:00 PM IST)
Estimated Duration:  1 Hour


Affected Services:

  •     Order Addition/Modification/Suspension and Unsuspension actions will not work for our web hosting orders.
  •     Enable SSL actions and IP addition request will not function.
  •     WHMCS license purchase requests will be affected
  •     Dedicated server control panel won’t be accessible during the downtime.

 

July 29, 2014

LogicBoxes OrderBox maintenance scheduled for 17th August

Filed under: Downime notice,NetEarth One — admin @ 14:56

A constructive maintenance has been scheduled for the OrderBox infrastructure on the 17th August 2014. The exact details of the maintenance are as follows:

Date 17th August 2014
Start Time 03:30 AM UTC (09:00 AM IST)
Expected Maintenance Window 10 – 12 Hours
Services Affected Supersite, Control Panel, All billable transactions on Supersite and Supersite 2, Knowledgebase, API(Soap & HTTP), whois services
Reason System Maintenance for Database Upgrades
Impact on your website This maintenance will in no way affect your websites, domains, mail services or any other active web product that you may have purchased from us.

Though LB have accounted for a maintenance window of 10-12 hours, they anticipate this activity to complete in around 8 hours. So as such, you may encounter issues with OrderBox and related services for 8 hours or so within the above maintenance window.

April 29, 2014

LogicBoxes mail storage issue on Austin Mail servers

Filed under: Downime notice,NetEarth One — admin @ 16:14

You or your customer may have noticed missing email and lack of IMAP services the past 4 days because of a storage related issue with LogicBoxes Austin mail servers (covering both paid / free and enterprise mail services).

This issue unravelled on Thursday morning, and since then LogicBoxes along with the storage manufacturer/disaster recovery company have been working towards bringing historic email back online (to include current email upto and including Thursday 24th April).

A full rundown can be read here : http://forums.myorderbox.com/index.php?/topic/4966-mail-issue-on-austin-servers/ and you can use your NEO user / pass to login to read that forum post.

The last post mentioned that the recovery could take weeks to complete and moreover may or may not be successful in restoring mail.

The latest update is below from the above forum :

How did this happen?
We were bringing a new storage cluster online, and during this process data was inadvertently removed from an existing storage cluster.

What are you doing to get my mail back?
The removal of this data has made it very challenging to restore your messages.  As we’ve mentioned, we are working with our storage industry experts to reconstruct the data, work continues around the clock towards this end, but this is a very time consuming process, and it may take a few weeks to complete the entire process.

Are my messages gone forever?
It is possible that some messages of your messages may be unrecoverable, however at this time we have not completed our work on the restoration.  We will continue working on our recovery efforts, with an eye towards restoring as many messages for as many customers as quickly as possible.

Should I be worried that this is going to happen again?
The error that occurred was highly unusual.  We are carefully analyzing what happened and are implementing additional safeguards to prevent this particular event from reoccurring.

From the above, LB are looking to bring back online IMAP, and, subsequently need you and your customers to backup their IMAP folders if they have them offline, BEFORE connecting to the mail service.  If they used POP3 this does not need carrying out, however, if IMAP was used, THIS CERTAINLY DOES need carrying out.  Some instructions for popular mail applications are listed below.

From LB:


We wish to turn on the IMAP service within the next 48hours. Hence, we would like that all our clients have a local copy of their emails, such that it can be re-synced with the server.

Following are some DIY steps on how we store/backup emails on your local machines.

Instructions for Outlook:
The process to setup the same has been specified in two of our KB articles:
1> https://support.logicboxes.com/helpdesk/index.php?/Knowledgebase/Article/View/5/49/how-do-i-move-my-emails-from-one-address-to-another
2> https://support.logicboxes.com/helpdesk/index.php?/Knowledgebase/Article/View/59/49/how-do-i-take-a-local-backup-of-my-email-in-outlook-2010

In Outlook 2010:
Follow these steps to export a specific folder:

    Click the File tab.
    In the Outlook Options window, click Advanced.
    Click Export.
    In the Import and Export Wizard, click Export to a file, and then click Next.
    Click Outlook Data File (.pst), and then click Next.
    Select the folder to export, and then click Next.
    Click Browse, and then select the location where you want the new .pst file to be saved.
    In the File Name box, type the name that you want to use for the new .pst file, and then click OK.
    Click Finish.

In an earlier version of Outlook:

    Open Outlook.
    On the File menu, click Import And Export. If the menu item is not available, move your pointer over the chevrons at the bottom of the menu, and then click Import and Export.
    Click Export To File, and then click Next.
    Click Personal Folder File (.pst), and then click Next.
    Click the folder to which you want to export the .pst file, and then click Next.
    Click Browse, and then select the location where you want the new .pst file to be saved.
    In the File Name box, type the name that you want to use for the new .pst file, and then click OK.
    Click Finish.

Instructions for Thunderbird:

Archiving emails to local folder:
https://support.mozilla.org/en-US/kb/archived-messages

Or

You can install the following Addon in Thunderbird to Import/Export your emails:
https://addons.mozilla.org/en-US/thunderbird/addon/importexporttools/
 

February 10, 2014

Registry connection downtime notice

Filed under: Downime notice,NetEarth One — chrisp @ 12:46

LB will be performing a failback of services to the passive Pooler server in order to perform certain security and developmental upgrades on the current Pooler server.

This activity would require a downtime as per the below schedule:

Maintenance window:

Date : Wednesday, 12th February 2014
Start Time : 05:00:00 hrs UTC / 10:30:00 hrs IST
End Time : 05:10:00 hrs UTC / 10:40:00 hrs IST
Duration: 10 minutes

Affected Services:

During the above maintenance there will be no downtime for OrderBox. However, actions that require registry connections would be affected, example: Domain name Registrations, Renewals, name server modifications, contact modifications. Thus, LB advise you to carry out any actions on domain orders that would require a connection to the registry post this maintenance.

September 21, 2013

LB OrderBox Maintenance – Control Panel and API

Filed under: Downime notice,EMERGENCY downtime,NetEarth One — chrisp @ 09:46
Due to some hardware issues LB need to fail over to a passive set up due to which some of their services will be affected.

Affected services : Control panel and API

Date : 22nd Sep,

Start Time : 08:00 AM (IST) / 2.30(GMT)
End Time :  08:45 AM (IST) / 3.15 (GMT)

Duration : 45 minutes.

We regret the inconvenience caused during the interim and thank you for your patience.

August 16, 2013

LB OrderBox Downtime notice

Maintenance is scheduled for the OrderBox infrastructure on the 18th of August 2013 (Sunday).

The exact details of the maintenance are as follows:

Date: Sunday, 18th August 2013.
Timing : 02:30 AM – 03.00 AM (0230 – 0300 hrs) GMT
Maintenance window : 30 minutes

 

Affected services: Control Panel, Supersite, Partnersite, API and whois services.

 

Reason: LB are undertaking this maintenance to improve on our alert systems and various other upgrades.

 

LB regret the inconvenience caused during the interim and thank you for your patience and co-operation.

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