We have been monitoring the weekend live chat and support queues for the last 6 weeks, the decision has been taken to change the Saturday support hours slightly.
This has come about because we are seeing a significant decrease in support requests and and live chat requests on Saturday morning and evening, so starting today Saturday, 23rd July 2011, the hours are changing to the following :
Live chat Start : 09:00
Live chat End : 22:00
Tickets will still be monitored so any significant surge due to an unforseen service failure will still be given utmost priority, fear not, your overall NEO experience of great service will not change.