Downime notice EMERGENCY downtime NetEarth One

LogicBoxes Emergency downtime notice 28th July 2011

Emergency downtime scheduled by DC on the July 28th 2011

Based on an emergency maintenance required by our Datacenter, a brief downtime may be experienced on the 28th of July 2011.  Please find the details of the same below:


The Network Engineers at our DC have identified a faulty supervisor module in the router. After consulting with the vendor, they have determined that the standby supervisor needs to be replaced in order to prevent any unexpected service disruptions.

Maintenance Notice

Maintenance has thus been scheduled for some of our servers as these hardware upgrades need to be made.

Maintenance Window:
Date: Thursday July 28, 2011
Duration: 4 hours
Start Time: 05:00:00 GMT

Affected Services:

  • Mail      architecture
  • Old      Windows hosting
  • Old      Linux hosting
  • OrderBox
  • Live      Chat
  • Support      Helpdesk
  • DNS      Service

While these are hot pluggable modules, a reload of the active supervisor  maybe required for it to properly recognize the new standby module. If at all the reboot is required, a service disruption of no more than 20  minutes can be expected.

While the engineers at our Datacenter will work to minimize the impact, customers may experience downtime on the above mentioned services.