Category: NetEarth One

Change in the Reseller Lock Implementation

On the 24th of March, 2010, LB will be changing the Lock implementation in the Control Panel such that you will be able to manage a Domain that is locked.

Current implementation: once a Reseller Lock is applied on a Domain, it cannot be managed unless the lock is removed. When locked, neither you nor your Customer can update the contact information, change nameservers or transfer the Domain.

New implementation: when a Domain has a Reseller Lock applied on it, you will be able to manage the Domain. You will be able to update the contact information and change nameservers even though the Domain is locked. However, you will not be able to transfer the Domain unless the lock is removed. At the same time, your Customer/Sub-Resellers will still not be able to manage the Domain unless you have removed the Lock.

This new implementation will give you the flexibility to manage a Domain and still ensure that your Customers/Sub-Resellers do not make unnecessary changes to their Domains.

Note: There will be no impact on the Domain Theft Protection feature as part of this change.

Completely Private-labeled Email Hosting

LB will be discontinuing the ‘Mail.pw’ branding and will re-introduce private-labeled Email Hosting across the coming week. This migration will be conducted between the 20th and 24th of March, 2010 and LB recommend that you pass on this information to your Resellers and Customers to ensure that they are prepared for this change.

Rest assured, this development is completely backward compatible and hence there will be no disruption of services.

Multi Year Pricing – Discontinuation of Customer Slabs

As part of the process of introducing Multi Year Pricing, LB have removed the ability to create new Customer Slabs from the Control Panel.

Multi Year Pricing for Customers

In the coming months LB will be introducing Multi Year Pricing; a feature that allows you to incentivize Customers to purchase Products for multiple years. This feature will be available to both you and your Resellers.

With the current set up, your Customers are charged the same amount regardless of the number of years the Product is purchased for. Using this feature, you will be able to set a different price based on the number of years the Product is purchased for and hence tempt Customers to purchase Products for a longer period. For instance, if you are offering .COM Domains @ $10 for a single year, you will now be able to charge a Customer $90 for a 10 year registration instead of a fixed fee of $100.

There are several advantages of multiple year purchases such as:

• Greater Customer Retention: the tenure for which a Customer does business with you is greatly increased and thus gives you the opportunity to build Customer loyalty and drive renewals.
• Greater Upselling Opportunities: with a longer tenure, you have that much more time to upsell your additional Products and Services and hence earn more off each Customer.
• Greater Revenue Earned: through multiple year purchases, you can earn more on every Product sold and hence increase the revenue earned.

Customer Slabs:
To be able to integrate the Multi Year Pricing feature, LB will first need to modify the implementation for Customer Slabs. As part of this process, LB will be removing the ability to create new Customer Slabs in the Control Panel. This will be implemented between the 15th and 19th of March, 2010.
Resellers who have already set Customer Slabs will not be affected by this change as of now and their slabs will remain as is.

 Completely Private-labeled Email Hosting (Discontinuation of ‘Mail.pw’)

Based on the feedback gathered from Resellers, LB are making their Email Hosting Product completely private-labeled once again. This change will be conducted between the 20th and 24th of March, 2010. The ‘Mail.pw’ branding will be completely removed and replaced with the white-labeled/private-labeled URLs listed below:

New URLs and Branding:

• Webmail URL: webmail.<domain name>
• IMAP URL: imap.<domain name>
• POP URL: pop.<domain name>
• SMTP URL: smtp.<domain name>
• Email Hosting Control Panel: mailhostbox.com

Impact on Email Hosting Orders post the 20th:

• New Orders: All new orders will be completely private-labeled.
• Existing Orders using our DNS Services: We will migrate all existing packages to private-labeled packages between the 20th and 24th of March, 2010.

Existing Orders not using our DNS Services: For such orders, you will need to add a set of DNS records to avail of the private-labeled Email Hosting Services. We will send across the necessary information to the affected accounts shortly.