Category: Downime notice

Dear Reseller

As mentioned earlier, LB’s Mail Forwarding Service will be added to their suite of FREE Services on the 6th of September. We have listed below some more updates that you need to make a note of:

Launch Details and Downtime Window

SuperSite Changes

PartnerSite Changes

API Changes – Updates

Launch Details and Downtime Window

LAUNCH DETAILS

Date: 6th September, 2009
Time: 6:00 UTC
Estimated Duration: 3 hours
Affected Systems: API, SuperSite, PartnerSite, Control Panels

Note:

• The Control Panels will not be accessible during the downtime
• The functioning of existing Mail Forwarding Packages will not be affected
• The maintenance will not affect the resolution of websites hosted on our servers

 

SuperSite Changes

If you or your Resellers have customized any of the below mentioned SuperSite pages, please ensure that you take a backup or save a copy of the current customizations across the following files:

Homepage:

• Dashboard » Manage Site » Edit/Translate Content Pages » Homepage » Includes » Domainblurb.html

Sidebar:

• Dashboard » Manage Site » Edit/Translate Content Pages » Sidebars » Sidebar_domain.html
• Dashboard » Manage Site » Edit/Translate Content Pages » Sidebars » Includes » Sidebar_domain_section.html
• Dashboard » Manage Site » Edit/Translate Content Pages » Sidebars » Includes » Sidebar_free_services.html

Product Pages:

• Dashboard » Manage Site » Edit/Translate Content Pages » Products » Features » Free_services » Free_services.html
• Dashboard » Manage Site » Edit/Translate Content Pages » Products » Common » Free_services_blurb.html

 SuperSite Main Menu:

• Dashboard » Manage Site » Edit Main Menu » Menu_data.js

Note: In case you or your Resellers have translated the SuperSite content, the updated/modified pages listed above will need to be translated as well.

Once the changes are made at our end on the 6th of September, you will need to update your customizations to the above pages through the SuperSite Admin Area.

PartnerSite Changes

Common:

• Dashboard » Manage Site » Edit/Translate Content Pages » Common » Footer » Footer.html

Homepage:

• Dashboard » Manage Site » Edit/Translate Content Pages » Homepage » Index.html

Miscellaneous:

• Dashboard » Manage Site » Edit/Translate Content Pages » Misc » Signup » Signupnow.html

Products:

• Dashboard » Manage Site » Edit/Translate Content Pages » Products » Features » Free_services » Free_services.html
• Dashboard » Manage Site » Edit/Translate Content Pages » Products » Pricing » Pricing.html
• Dashboard » Manage Site » Edit/Translate Content Pages » Products » Product_catalog » Product_catalog.html

Sidebars:

• Dashboard » Manage Site » Edit/Translate Content Pages » Sidebars » Includes » Sidebar_free_services.html
• Dashboard » Manage Site » Edit/Translate Content Pages » Sidebars » Includes » Sidebar_products_partnersite.html

PartnerSite Main Menu:

• Dashboard » Manage Site » Edit Menu » Menu_data.js

Note: In case you or your Resellers have translated the PartnerSite content, the updated/modified pages listed above will need to be translated as well.

Once the changes are made at our end on the 6th of September, you will need to update your customizations to the above pages through the PartnerSite Admin Area.

API Changes – Updates

Changes to the Existing API:

• All existing methods pertaining to Mail forwarding under the Domains Kit will be deprecated
• A new method activateMailForwardService will be introduced
• To manage Mail Forwarding packages you will need to use the Manage Services Servlet

Activating Free Mail Forwarding on a Domain:

You will need to call the “activateMailForwardService” method in the Domains Kit in order to activate Free Mail Forwarding. You will need to include the OrderID of the Product associated with the Mail Forwarding Service when making this call.

For example: If the Mail Forwarding Service is associated with a Domain Name Registration Order, you will have to pass the OrderID of that Domain Name as the parameter while calling the “activateMailForwardService” method to activate the Mail Forwarding Service.

Managing Packages through the API:

To manage the Free Mail Forwarding Service through the API, you will need to use the ‘Manage Services Servlet’ as detailed here for the Free DNS Service: http://manage.netearthone.com/kb/servlet/KBServlet/faq1236.html

The URL for the ‘Manage Services Servlet’ will be:
http://<Your_Control_Panel_Branded_URL>/servlet/ManageServiceServletForAPI

Once the Free Mail Forwarding Service is live, we will accept the following parameters (i.e. orderid, loginid, product) hence the final URL will be:
http://<Your_Control_Panel_Branded_URL>/servlet/ManageServiceServletForAPI?loginid=<loginid> &orderid=<orderid>&product=mailfwd

The following changes will be made to the required parameters:

1) As mentioned before, the OrderID of the Product associated with the Mail Forwarding Service needs to be used as the parameter for the API call. For existing orders that are not associated with any other Product, the OrderID of the existing Mail Forwarding Order will have to be used.

2) You will need to pass an additional parameter product with the value as mailfwd

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Dear Reseller,

As another addition to LB’s Free Services suite, Mail Forwarding will be available free of charge with every product purchased through the LogicBoxes platform from Sunday, September 6, 2009. To ensure a seamless launch, here is a list of updates and modifications that you and your Resellers need to make a note of.

Mail Forwarding Sign-up and Setup

• All accounts on the system will be signed up for the Free Mail Forwarding Service on the 6th of September
• All Customer and Reseller sign-ups post 6th September will be automatically signed up for this service
• As Mail Forwarding will become a Free Service, its Set Pricing page will be deprecated from the Control Panel
• The Mail Forwarding Service will now be moved to the .PW infrastructure
• Post 6th September, a consolidated Email tab will be visible in the Control Panel. On clicking the Email tab, the customer will be given the option to either purchase Mail Hosting or activate Mail Forwarding
• A Domain can have either Mail Forwarding or Mail Hosting associated with it
• The Mail Hosting option will not be displayed if you and/or your Resellers have not signed up for Email Hosting

Activating Free Mail Forwarding

In order to activate the Free Mail Forwarding Service, your Resellers and Customers will need to:

• Navigate to the associated Product Management Console
• Click on the Email button
• Click on the Activate Mail Forwarding button
• Once successfully activated, the Activate Mail Forwarding button will be replaced by a Manage Mail Forwarding button

Nameserver Information

• If the Domain Name using the service is registered through the LogicBoxes platform, but the nameservers are not the same as those required, our system will prompt the Customer by displaying an Auto Update Nameservers button. On clicking this button, the nameservers will be updated automatically.
• If the Domain Name is not registered with us, the required nameservers will be displayed to the Customer. The auto-update option will not be available in this case.

API Impact

All existing methods pertaining to Mail Forwarding under the Domains Kit will be deprecated.

A new method will be added to activate the Mail Forwarding Service. This can be found under:
DomainsKIT >> MailFwdOrder >> activateMailForwardService

Impact on Existing Orders

• Wildcarded forwarding will no longer be available with the Free Mail Forwarding Service. However, your Customers can create a Catch-All account if required.
• If the Mail Forwarding order is associated with one or more Products in the system, your Customers will simply need to search for the Product associated with the Mail Forwarding Service and access the management console from the Order Details View. Alternatively, your Customers and Resellers can use the Manage Free Services widget on the Control Panel homepage to locate their Domain Forwarding Service.
• If the Domain Forwarding order is not associated with any other Product in the system, your Customers and Resellers can use the Manage Free Services widget on the Control Panel homepage to locate their Mail Forwarding Service.

The above information has been put together to give you a perspective of the expected modifications, so that you can allocate resources to make the required updates at your end.

Regards,

 

NetEarth One