Category: Changes on the LB platform

Following a long and protracted discussion with LogicBoxes, and because of the constant issues surrounding LB’s inability to keep their IP addresses out of RBL’s, LB has decided it is in their best interests to remove the free email service and email forwarding service that is provided with each domain name purchased through the platform.

This initially affects all new registrations. We are advised that renewals that already have the service enabled will not be affected. However, we have learnt in the ongoing debacle that sometime in early 2025, they will move all existing free, business, and enterprise mail services offered on the platform to this new service.

The free services will revert to a 90-day free period at that time, so I understand, but as of this post, nothing has been sent to us in writing.

We will update you further when we know more. The Titan email service has not been enabled within our panel as yet on the LB platform as we are awaiting final pricing, it seems Newfold’s new focus is to sell the email service to the non newfold registrar at the same price their own registrars are offering to their resellers (meaning non newfold registrars pay more).

LB has always strived to provide you with the best products and services. In light of their recent study, they have noticed misuse of their Money-back guarantee policy that has the potential to impact email delivery and IP blacklisting of their email products. In order to maintain the quality of service you have come to expect from them, they will be removing their Money-back guarantee on their Business and Enterprise email products from 12th December 2022.

Customers who purchase Business or Enterprise Email on or after 12th December 2022, will no longer get the 30-day money-back guarantee.

We personally see this as a good step forward, as previously we have seen many LB IPs blacklisted because of accounts being setup and cancelled so quickly.

Further to the last couple of posts regarding LogicBoxes revising pricing, we have now the next (and must be final as we do not sell any of their other services) pricing update.

As of 1st August 2022, LogicBoxes (through the PDR credentials) are revising the ccTLD pricing, some of the pricing increases from what we have seen re quite drastic, others not so and 1 has even decreased in pricing (yes, you did read that correctly, we have asked for confirmation and that it is not an error).

Therefore on Sunday 31st July 2022 at 1900 UTC the pricing for ccTLDs will increase, as well as the gTLD , nTLD and PP service as previously mentioned on other blog posts.

The ccTLDs affected will be:

.ru
thirdlevel.ru
.es
.fr
.de
.cn
thirdlevel.cn
.nl
.cl
.id
.nz
thirdlevel.nz
.me
.vc
.tv
.sx
.sc
thirdlevel.sc
.eu
.ca
.co
thirdlevel.co
domus
.in
thirdlevel.in
thirdlevel.au
.cc
.ws
.bz
.mx
thirdlevel.mx
.ec
thirdlevel.ec
.mn

We will shortly release (next day or two) a CSV file with the pricing as it is not a simple increase of X across the add/renew/transfer and restore groups, from what we can tell, LB (read PDR but all the same company) are increasing the “renewal” costs further than the standard markup.

We have been informed by LogicBoxes that their Business email service pricing is increasing as of 1st July 2022.

Essentially LogicBoxes are migrating the services to a new DC, and in turn should be providing a far better service for their business email offering. Time will tell on this, so our fingers are crossed.

In turn, LB have informed us that the pricing will increase, this being to $1.00 per mailbox per month. This will be effective 00:01 on 1st July 2022. I am extremely sorry for the short notice on this, we have been back and fourth with LB to little avail.

As you know NEO does not increase its pricing save for registry or service pricing. Logicboxes have informed us that they are increasing their “per transaction” cost on domain services.

This includes ALL TLDs, gTLD, nTLD and ccTLDs, as well as the per transaction fee on the privacy service. I would say in their defence that this price has not increased in a number of years.

Therefore from 00:01 on the 31st July 2022 UTC, the following increases will be applied to the platform, pl:ease make sure you update your pricing so that no service is sold at a loss.

Per domain transaction will increase by $0.20c

Per Privacy protection transaction will increase by $0.25c

Please remember these are PER YEAR, so if there is a 5 year renewal, the increase will be for domain transactions as an example, 5 x 0.20c = $1.00. Likewise for the PP service.

This is for registration, renewal, transfer and restoration – all charge based actions.

Logicboxes will be updating the IP addresses of the platform on the 1st March 2022.

If you use either the Supersite 2, Reseller sales Panel, or Control Panel for your customers, please make the following changes BEFORE 1st March when the old IPs will be removed.

As part of their continued efforts to keep improving their platform stability, they are making some changes to their infrastructure. There are a couple of changes that you will need to make to continue enjoying uninterrupted services for yourself, your sub-resellers and your customers: 

Changes to Supersite and Partnersite 

Only if you are using a fully branded Supersite or Partnersite, please change your A record within your name servers to the IPs mentioned below: 

New IP for Supersite 162.215.231.71 

New IP for Partnersite 162.215.231.72 

Changes to Orderbox control panel 

Only if you are using a fully branded control panel, please change the DNS records of your Control panel URL from an A record to a CNAME record. The correct CNAME record to be added is: 

<enter your fully branded control panel URL>  CNAME  cp-2.myorderbox.com 

LB request you to make these changes by March 1, 2022 to enjoy uninterrupted services and stability of their platforms. Please ignore this post if you are using partially branded supersites, partnersites and Orderbox control panels.