It would appear that the supersite/partnerstie/control panel is experiencing an issue at the data center, we will update this RS as and when.
1235 GMT the CP, supersite and partnersites are resolving again.
Author: admin
Background :
LB 10 days or so ago changed the Load balancers that are associated with the above management interface.
This has created some instances where resellers were unable to get to our CP, yet could get to for instance the ResellerClub CP.
Resolution:
Today (NOW) LB are reverting us to the old balancers which should put us back at the same position before the change that happened 2 weeks ago.
Estimated downtime : 30 mins
———–
This is now complete and working as of 1741GMT
Background :
LB last week changed the Load balancers that are associated with the above management interface.
This has created some instances where resellers were unable to get to our CP, yet could get to for instance the ResellerClub CP.
Resolution:
Today LB are reverting us to the old balancers which should put us back at the same position before the change that happened last week. It will be between 1200 to 1400GMT.
Estimated downtime : 30 mins
LogicBoxes have informed us they are moving our IP to different servers, this means a short downtime.
The date and time for the migration is –
Date : November 03, 2011.
Time : GMT 09:30 A.M. / IST 03:00 P.M.
Length of time : 30 mins
This will not affect the API, this only affects manage.netearthone.com
Following notification from VeriSign, on January 15th 2012 the price for COM and NET is again increasing.
VeriSign is increasing its pricing to ALL registrars as per their notice to us and ICANN.
.COM will increase by 51 cents USD
.NET will increase by 46 cents USD
This will be across all tiers and is the EXACT amount that VeriSign are increasing by.
We will update the pricing on the platform as of January 14th 23:55 GMT/UTC
LogicBoxes have been busy upgrading/improving the DNS infrastructure, this blog contains important information about changes you and your resellers must make for your branded nameservers (if using the FreeDNS service); please read through it in detail.
The importance of a stable and robust DNS service for any domain name or website can not be underestimated. In light of recent events that affected the DNS service, LB have been working towards enhancing our DNS infrastructure. The changes LB are about to implement will considerably improve DNS capability, which will ensure better reliability for all dependent services.
Salient features
- The DNS servers will be hosted at three geographically distributed locations across east, west and central USA
- They will now be able to process well over 10 Gbps of data, to facilitate faster DNS resolution
- There will be 4 IP addresses assigned for each of the nameservers, instead of the current set of 3
The infrastructure setup for these servers is complete; your branded nameservers must now be updated to bring the changes into effect.
For partially branded nameservers
If you’re using only the partially branded nameservers, such as <some_prefix>.mercury.orderbox-dns.com, you do not have to do anything – LB shall make all the necessary changes.
For fully branded nameservers
If you’re using fully branded nameservers of the type ns1.domain.com, the IP addresses for these must be updated for the changes to take effect. Please do the following
- Update all the child nameserver entries, so that each nameserver uses the corresponding new IP addresses listed in the table below
- Using the DNS management services for the parent domain of your child nameservers, update the A records for each child nameserver to use the new IP addresses
|
Nameserver |
Partially Branded |
Current IP |
New IP |
|
ns1.domain.com |
.mercury. |
67.15.47.189 |
50.23.136.173 |
|
ns2.domain.com |
.venus. |
74.54.56.227 |
50.23.75.96 |
|
ns3.domain.com |
.earth. |
67.15.47.188 |
67.15.47.188 |
|
ns4.domain.com |
.mars. |
74.52.140.82 |
184.173.150.57 |
(Note: The old IP addresses marked in red will no longer be used)
How soon must you do this?
The new IP addresses are already functional, so you can make the changes immediately. The old IP addresses will be decommissioned after 07/11/2011 (7th November, 2011), so the changes must be completed before this date. This is extremely important, because after 07/11/2011, requests to the old IP addresses may not be answered, which would adversely impact domain names using your branded nameservers.
Please forward the information in this email to your resellers, so they may make the necessary changes to their branded nameservers as well.
We have just been informed that the OB has been placed under emergency maintenance.
We will update this post as soon as we know more.
0721GMT
LogicBoxes have just reported that their DNS service is “having issues”.
This affects all services, logging in, adding funds etc.
We will update this entry with more information as soon as we have more news!
0725GMT (from LB tweet)
MA:Our DNS is under attack due to which you will face problems with accessing Obox or hosting packages. Admin team would be fixing it ASAP
LogicBoxes have added a new set of IP addresses for outgoing mail services where the platform sends mail of your behalf.
Please find enclosed SPF information :
“v=spf1 ip4:67.15.47.0/24 ip4:67.15.35.0/24
ip4:67.15.254.0/24 ip4:67.15.253.0/24 ip4:67.15.246.0/24 ip4:67.15.238.0/24
ip4:67.15.184.0/24 67.15.98.0/24 mx ?all”
Emergency downtime scheduled by DC on the July 28th 2011
Based on an emergency maintenance required by our Datacenter, a brief downtime may be experienced on the 28th of July 2011. Please find the details of the same below:
Reason:
The Network Engineers at our DC have identified a faulty supervisor module in the router. After consulting with the vendor, they have determined that the standby supervisor needs to be replaced in order to prevent any unexpected service disruptions.
Maintenance Notice
Maintenance has thus been scheduled for some of our servers as these hardware upgrades need to be made.
Maintenance Window:
Date: Thursday July 28, 2011
Duration: 4 hours
Start Time: 05:00:00 GMT
Affected Services:
- Mail architecture
- Old Windows hosting
- Old Linux hosting
- OrderBox
- Live Chat
- Support Helpdesk
- DNS Service
While these are hot pluggable modules, a reload of the active supervisor maybe required for it to properly recognize the new standby module. If at all the reboot is required, a service disruption of no more than 20 minutes can be expected.
While the engineers at our Datacenter will work to minimize the impact, customers may experience downtime on the above mentioned services.