NetEarth Group, inc

LB will be offering 1 Free Email Account with every Domain registered from the 1st of April, 2010.

Features:

• 1 Email Account with 1GB mail space
• POP & IMAP Access
• ‘Catch-all’ Facilities

Activation and Other Important Details:

• Free Email is activated for all Resellers by default
• If you would like to disable this Free Product, you can do so by going to:
  Settings >> Products >> Manage Product Signup
  This option is already available in your Control Panel and you can set your preferences even before the launch
• If you disable Free Email, you will still be able to offer your Customers Free Email Forwarding
• If Customers who are using the Free Email Package require additional email accounts, they will need to purchase an Email Hosting package

SuperSite and PartnerSite Changes:

LB will be making a couple changes to the SuperSite and PartnerSite to highlight this free product. If you have already modified any of the below listed files, you will need to update them on 1st of April to ensure that Free Email is highlighted on your SuperSite/PartnerSite.

SuperSite:

Common.css – Manage Theme » CSS » Common » Common.css

Domainblurb.html – Manage Site » Edit/Translate Content Pages » Homepage » Includes » Domainblurb.html

Free_services_blurb.html – Manage Site » Edit/Translate Content Pages » Products » Common » Free_services_blurb.html

Free_services.html – Manage Site » Edit/Translate Content Pages » Products » Features » Free_services » Free_services.html

Sidebar_free_services.html – Manage Site » Edit/Translate Content Pages » Sidebars » Includes » Sidebar_free_services.html

PartnerSite:

Fdns-style.css – Manage Theme » CSS » Common » Fdns-styles.css

Free_services.html – Manage Site » Edit/Translate Content Pages » Products » Features » Free_services » Free_services.html

Sidebar_free_services.html – Manage Site » Edit/Translate Content Pages » Sidebars » Includes » Sidebar_free_services.html

Impact on the API:

There will be no impact on the API as part of this launch.

Change in the Reseller Lock Implementation

On the 24th of March, 2010, LB will be changing the Lock implementation in the Control Panel such that you will be able to manage a Domain that is locked.

Current implementation: once a Reseller Lock is applied on a Domain, it cannot be managed unless the lock is removed. When locked, neither you nor your Customer can update the contact information, change nameservers or transfer the Domain.

New implementation: when a Domain has a Reseller Lock applied on it, you will be able to manage the Domain. You will be able to update the contact information and change nameservers even though the Domain is locked. However, you will not be able to transfer the Domain unless the lock is removed. At the same time, your Customer/Sub-Resellers will still not be able to manage the Domain unless you have removed the Lock.

This new implementation will give you the flexibility to manage a Domain and still ensure that your Customers/Sub-Resellers do not make unnecessary changes to their Domains.

Note: There will be no impact on the Domain Theft Protection feature as part of this change.

Completely Private-labeled Email Hosting

LB will be discontinuing the ‘Mail.pw’ branding and will re-introduce private-labeled Email Hosting across the coming week. This migration will be conducted between the 20th and 24th of March, 2010 and LB recommend that you pass on this information to your Resellers and Customers to ensure that they are prepared for this change.

Rest assured, this development is completely backward compatible and hence there will be no disruption of services.

Multi Year Pricing – Discontinuation of Customer Slabs

As part of the process of introducing Multi Year Pricing, LB have removed the ability to create new Customer Slabs from the Control Panel.

Multi Year Pricing for Customers

In the coming months LB will be introducing Multi Year Pricing; a feature that allows you to incentivize Customers to purchase Products for multiple years. This feature will be available to both you and your Resellers.

With the current set up, your Customers are charged the same amount regardless of the number of years the Product is purchased for. Using this feature, you will be able to set a different price based on the number of years the Product is purchased for and hence tempt Customers to purchase Products for a longer period. For instance, if you are offering .COM Domains @ $10 for a single year, you will now be able to charge a Customer $90 for a 10 year registration instead of a fixed fee of $100.

There are several advantages of multiple year purchases such as:

• Greater Customer Retention: the tenure for which a Customer does business with you is greatly increased and thus gives you the opportunity to build Customer loyalty and drive renewals.
• Greater Upselling Opportunities: with a longer tenure, you have that much more time to upsell your additional Products and Services and hence earn more off each Customer.
• Greater Revenue Earned: through multiple year purchases, you can earn more on every Product sold and hence increase the revenue earned.

Customer Slabs:
To be able to integrate the Multi Year Pricing feature, LB will first need to modify the implementation for Customer Slabs. As part of this process, LB will be removing the ability to create new Customer Slabs in the Control Panel. This will be implemented between the 15th and 19th of March, 2010.
Resellers who have already set Customer Slabs will not be affected by this change as of now and their slabs will remain as is.

 Completely Private-labeled Email Hosting (Discontinuation of ‘Mail.pw’)

Based on the feedback gathered from Resellers, LB are making their Email Hosting Product completely private-labeled once again. This change will be conducted between the 20th and 24th of March, 2010. The ‘Mail.pw’ branding will be completely removed and replaced with the white-labeled/private-labeled URLs listed below:

New URLs and Branding:

• Webmail URL: webmail.<domain name>
• IMAP URL: imap.<domain name>
• POP URL: pop.<domain name>
• SMTP URL: smtp.<domain name>
• Email Hosting Control Panel: mailhostbox.com

Impact on Email Hosting Orders post the 20th:

• New Orders: All new orders will be completely private-labeled.
• Existing Orders using our DNS Services: We will migrate all existing packages to private-labeled packages between the 20th and 24th of March, 2010.

Existing Orders not using our DNS Services: For such orders, you will need to add a set of DNS records to avail of the private-labeled Email Hosting Services. We will send across the necessary information to the affected accounts shortly.

We have noticed an increase in unverified paypal account payments recently.

Please note that we do not accept payments from such accounts, and it is free to get your PayPal account verified.  The LogicBoxes platform makes reference to our Billing department processing these within 2 days, however we will simply refund and decline the transaction.

If you prefer to use a Credit / Debit or internet card, please fill out the form and return to us : https://processpayment.netearthone.com/ccinstructions.pdf

This will open the CC payment gateway for you.

It has come to our attention that the .NAME pricing on the platform that we are selling at it under cost; therefore as of 12^th February 2010 the prices will increase to the following:

New, renew and transfers are all treated the same:

Tier 1                  $8.65

Tier 2                  $8.45

Tier 3                  $8.35

Tier 4                  $8.10

Tier 5                  $7.95

Restore of $75 has not changed.

Please make sure you update your pricing on this.

As part of LogicBoxes constant quest to make life more interesting, they have made some changes to the Website Builder billing policy.

• Currently, if an order is placed on 14 Feb 2010, then the End-Date is 1 March 2011. Hereafter, the End-Date for all Website Builer packages will be exactly 1 year after the Start-Date.
• The minimum duration for adding or renewing an order will now be 1 year as opposed to the existing 6 month duration.  <<<MAIN CHANGE >>>
• Pro-rata calculations will only come into effect in case of an upgrade to another Website Builder package.

This new policy will come into effect on Monday, 1st Feb 2010.

From 3rd February 2010, the Customer Lock feature will be deprecated and replaced by advanced Domain Theft Protection management.

Henceforth, all Customers will be able to disable Domain Theft Protection on their Domains, even if you or your Sub-Resellers have enabled it. By default, this feature will be enabled during the purchase process for all new Domains in the interests of greater control.

Domain Theft Protection links will be visible on the Domain Management console in the Control Panel as well as the Order Details page.

Those using the API should note the following :

API Changes:

• setCustomerLock and removeCustomerLock calls will be deprecated. These methods will continue to work in the interim and will enable/disable Theft Protection.
• enableTheftProtection and disableTheftProtection calls will now be used to enable/disable Theft Protection.
• Bulk Lock currently accepts Resellerlock/Customerlock as parameters. Bulk Lock will continue to work with Customerlock as the parameter and shall be used to enable/disable Theft Protection
• The getLockList call will be modified. Currently it returns a hashtable with the lockname as the key (if the order has been locked). The value of the key is also a hashtable that contains particulars such as reason, creationdt, lockerid, etc.

  Henceforth, the getLockList call will return a hashtable with the resellerlock and/or customerlock and/or transferlock keys. The value of the resellerlock key will be a hashtable which contains the reason, creationdt, lockerid particulars and the value of the customerlock/transferlock keys will be true (if enabled).

It is important that you make the appropriate changes to the getLockList call on the day it is deployed (3rd February). If you have any questions about the change to the getLockList call, feel free to write in to your account managers who will be glad to provide you with sample API calls to help verify your changes.

 .IN Updates

The .IN Registry has extended it’s “Celebrations Promotion” to 31st March, 2010 for all .IN Registrars!

We would like to take this opportunity to announce the extension of our .IN @ $2.74 promotion till 30th March, 2010 for all Resellers that are Reselling .IN domain names through NetEarth One.  Please remember to SIGNUP in the panel for this pricing.

Registrars reselling .IN domains also need to note that the Renew Grace Period for second and third level .IN Domain Names has been changed to 15 days.

Please note that this new policy of 15 days applies only to .IN Domain Names expiring on or after the 14th of January, 2010. All .IN Domain Names that have expired before this date will continue to have a Renew Grace Period of 40 days.

Dear Resellers,,

Security is of prime importance in running a Reseller business. LogicBoxes acknowledge this fact and their efforts to ensure a secure environment for you, they will be introducing a Security ID – Personal Identification Number (PIN) on the 19th of November, 2009. PIN is a four digit secret number that would be used to verify your identity during your communication with NetEarth One Support.

They are also extending this security feature to our resellers and customers, and you can choose to implement a similar procedure for supporting your clients.

Details:

• Existing Resellers can locate their PINs in their Control Panel from Settings >> Primary Profile.
• The PIN can be edited from: Settings >> Change Personal Identification Number (PIN.)
• As a Reseller, you can view your Reseller’s/Customer’s PIN in their respective Profile pages/Details view. However, you will not be able to modify it.
• A default PIN will be emailed to your new Resellers/Customers on sign-up

 Discontinuation of DLL Manager - SuperSite Changes

The DLL Manager has been deprecated from the Windows Hosting product. If you or your Resellers have customized the SuperSite Web Hosting page, please ensure that you make modifications to the relevant page from your SuperSite Admin Area by following the path below:

Dashboard » Manage Site » Edit/Translate Content Pages » Products » Hosting » Web_email_hosting » Includes » Hosting_plan_details.html

Please ensure that you pass on this information to your Resellers so that they can incorporate the changes at their end.