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July 9, 2013

ERRP – Update from ICANN

Filed under: Changes on the LB platform,NetEarth One — chrisp @ 19:35

ICANN has announced the implementation of the Expired Registration Recovery Policy (ERRP). Through this mandatory policy, all Registrars and Resellers are obligated to comply with the following guidelines –

  • Registrars must ensure that at least 2 mandatory expiration reminders are sent to the Registrant at Expiry (RAE), approximately a month before, and a week before the expiration of a domain name. Additionally, at least one more reminder must be sent to the RAE within 5 days of domain expiration. This communication has to be in the language of the registration agreement
  • The renewal fee and restoration fee have to be made available to the Registrant at the time of domain registration. These fees have to be updated on the Reseller’s websites and a URL of the same has to be included in the registration agreement
  • The communication channel to be used for notifications must be displayed on the Reseller’s website and a link for the same has to be included in the registration agreement

Steps we’re taking to comply with this program:

  • We will introduce 2 new e-mails in the system for the pre as well as post expiry notifications mandated by ICANN. These mails shall be sent out only for gTLDs
  • These emails are fully customizable and you can edit the entire content of the mail except the list of expiring domain names
  • The default registration agreement will also be updated to include the new points mandated by ICANN
  • The Supersite will be updated to incorporate the display of pricing details and the communication channels being used to notify Registrants. If you are not using Supersite, you will have to manually make the changes in order to be compliant with this policy.
  • If you are not using Supersite, you will have to make the above mentioned changes on your own website in order to be compliant with this policy

When will these changes come into effect?

We plan to implement these changes on Monday, August 8th, 2013. Please circulate these mandates to your sub resellers and customers so that they are prepared well in time for the effective date.


If you require any assistance, please do not hesitate to contact support and we will get your questions answered 🙂


EMERGENCY LB database maintenance on NEO account – Thursday 11th July

LogicBoxes are performing some maintenance on our Registrar within their database this coming Thursday, 11th July 2013 at 0500UTC/GMT.

It will mean that the parent key in the OrderBox will change, this is only an issue for anyone who is still running the SOAP api, which must by now be few and far between.  No changes or new orders can be created whilst this maintenance window is taking place.

The expected downtime will be circa 1hour 30 mins, but, we are allowing 2 hours just to make sure.

So to recap :

Maintenance Window : Thursday, 11th July 2013 at 0500UTC  – 0700UTC

Duration : 2 hours

Affected Systens : Supersite / Partnersite / Control Panel, Resellers will not be able to login whilst this is happening.

Domains, DNS and any LB hosting will continue to work without issue.


February 9, 2013

LogicBoxes SuperSite 1 – To Be Depreciated Soon

Filed under: Changes on the LB platform,NetEarth One — chrisp @ 11:24

It has been more than six months since LB launched SuperSite 2, a Free Web 2.0 Storefront for you to sell all LB products. Effective, March 31st 2013, LB will be discontinuing product support and feature releases for their old Storefront, SuperSite 1. If you have not yet moved your business to SuperSite 2, we request you to kindly do so as quickly as possible before the above date un case of any issues 🙂

LB will be deprecating all SuperSite 1 services on the 30th of April, 2013.

LogicBoxes New API Key feature

Filed under: Changes on the LB platform,NetEarth One — chrisp @ 10:05

New Unique API Key – Effective 11th February, 2013


In order to secure the way your business connects to the platform via the API, LB have finally  introduced a new unique API ‘key’ that will be used to authenticate your API calls.

Currently, the authentication process requires you to use your username and password to connect to the API. Although this process is encrypted, LB have removed all vulnerabilities by introducing a unique API key to connect to our system. You can find your unique API ‘key’ inside your Control Panel at the below mentioned path (from 11th February).

Control Panel > Settings > API

Effective 11th February, 2013 you will be able to get the API key and make calls to the platform using the new API ‘key’.

Kindly ensure that you integrate the new API ‘key’ to your existing API setup to ensure that your API calls continue to work seamlessly. You can find more information about the new call in our knowledgebase.

December 17, 2012

Important IP Changes | Post OrderBox Migration

Filed under: Changes on the LB platform,NetEarth One — chrisp @ 19:24

Important IP Changes – Post OrderBox Migration

LB are happy to announce the successful migration of OrderBox to the TexasOne DataCenter in Austin,TX that happened on the 24th of November, 2012. As part of this migration, they’d like to highlight a couple of important changes that need to be made.

Post the migration, the IP addresses associated with a few of their services have changed. Below is a list of the IP addresses that have changed:

URLs Old IP New IP
SuperSite 1
SuperSite 2
Control Panel
WHOIS servers
Soap API

LB have automatically made these changes for Domains that are using the platform DNS and are pointing to our name servers. However, if your Domains’ DNS are managed on another platform, you will need to manually update its name servers and DNS to point to the new IP addresses mentioned above.

We urge you to review the list of changed IPs above, and if you have pointed your URLs to the older IPs, we recommend changing them at the earliest. We also request you to send out the same details to your resellers so they can make the necessary changes if needed.

You will have time till the 24th of December, 2012 to make these changes, thus we strongly recommend that you go ahead with making these changes to avoid any issues or down times post this date.


November 23, 2012

Reminder : LogicBoxes platform downtime 24th November 2012

This is just a reminder that the platform will be down tomorrow for 4 hours.  This will be all services (domains will not be affected).

Please take a read of the previous blog entry :


October 31, 2012

LogicBoxes platform scheduled downtime | November 24th, 2012

This post contains important information about a system-wide downtime that is scheduled for the 24th of November, 2012 at 04:30 UTC.

OrderBox, the system that automates your billing, provisioning and reporting modules will be shifted to TexasOne DataCenter in Austin,TX on the 24th of November, 2012. This is the same DataCenter that powers all LB’s hosting products and packages.


Scheduled Downtime



Date November 24th, 2012
Start Time 04:30 UTC
Maintenance Window 4 Hours
Reason Knowledgebase, Old SuperSite, SuperSite2, Control Panel, API(Soap & HTTP), Whois, DNS Management
All Domains and Hosting packages will continue to resolve. However, you will not be able to manage them through the Control Panel.


Important Modifications

Once the migration has been completed, the IP addresses associated with the SuperSite and some of LB’s products and services will change.

LB will automatically make these changes for Domains that are managed through the Control Panel (FreeDNS). However, if your Domains’ DNS are managed on another platform, you will need to manually update its Nameservers and DNS once the migration has been completed. You will have time till the 4th of December, 2012 to make these changes.

You will find the new IP Addresses in the  Knowledgebase once the migration has been completed.

Archiving Unused Domain Contacts

Once the migration has been completed, LB will be starting a new process for managing Unused Domain Contacts in the system. Contacts that have not been used for more than six months will be archived.

If you need to search for these contacts, you will need to view them in your ‘Archived Contacts’. Your Domains’ ‘Default Contact’ will not be affected and will not be archived.

We recommend that you share this information with your Customers and Sub-Resellers so that they are made aware of these changes we are making.

LogicBoxes downtime notice for hosting and email in the Texas DC

This is to inform you that all LB hosting servers in the Austin Datacenter will be undergoing a maintenance. During this maintenance window your site(s) and associated email services will be facing a downtime.


The following are the list of servers that will be undergoing maintenance :

* All Bulk hosting Servers (Linux and Windows)

Linux : upto

Windows : upto


* All Multi domain Hosting servers (Linux and Windows)

Linux : upto

Windows : upto


* All cPanel Single Domain Hosting servers starting from upto


* All Plesk Single Domain Hosting Servers starting from upto


* All mail services hosted out of tx1- austin (



Downtime Window

DATE : Sunday 4th November, 2012


DALLAS, United States, Texas

7:30 AM Sun – 10:30 AM



7:00 PM – 10:00 PM


UTC / GMT, Universal / Greenwich Time

01:30 PM – 04:30 PM


What are LB doing?

LB are improving the network connectivity on their servers.


How will it be beneficial?

This will benefit server performance and ensure that LB always maintain a very high uptime standard going forward.


Please accept our and LB’s apologies for any inconveniences caused during this downtime window.  You can also refer to the following link for timely updates:


June 25, 2012

LogicBoxes moving .UK to EPP

LB will be migrating to the new EPP version on the 26th June, In order to handle this migration process there will be a downtime. Details for the same are mentioned below.

Maintenance Details

Date: Tuesday, June 26, 2012
Time: 08:30 AM – 11:30 AM GMT/UTC
Duration: 3 Hours

During the migration period, customers will not be able to Register, Renew, Transfer or Manage their .UK domain names.  As we are moving to the new EPP version, the following API changes are happening :

This API Call (HTTP & SOAP) will be removed –
This API Call is to be used in its place –


The new transfer process is much simpler, you the reseller through your billing app or the Supersite / SuperSite 2 will notify us first that the domain is coming to us, and, notify us of the customer account the domain will belong too.  Then, once your customer has changed the TAG to NETEARTHONE, we will complete the process to your customers account.

The security key feature will be removed from the SS and SS2 and the activateTransferredDomain api call will stop working.

April 12, 2012

LB Web Services Scheduled Downtime

On 15th April, 2012, LB’s Linux Hosting, Windows Hosting and Email Hosting packages will be placed under maintenance for a few hours between 14:00 and 23:00 UTC as per the below mentioned schedule.

To accommodate and manage the growth of LB’s web service offerings, they have scheduled a system-wide move to an all new and improved Datacenter. Their new Datacenter, TexasOne is six times larger than our current one and comes with several improved upgrades and enhanced resources.

  • Redundant Power – Two independent sub-stations provide power for this Datacenter, ensuring greater redundancy.
  • Custom Built – TexasOne has been built from the ground up to ensure every aspect of its design and construction supports a large Datacenter.
  • Better Bandwidth – Both uplink and downlink upgraded to 10 GBPS.

In order to streamline a completely successful move to our new Datacenter, we will be placing all Email Hosting packages under maintenance within the same downtime window.

During the maintenance window, no single web services package and/or website will experience a downtime of more than 3 Hours. Kindly refer to the table below to know more on which services will be affected at its specific time.


Web Services Scheduled Downtime

Date April 15th, 2012
Start Time 14:00 UTC
Maintenance Window 10 Hours
Linux Hosting Downtime 14:00 to 17:00 UTC
Windows Hosting Downtime 17:00 to 20:00 UTC
Email Hosting Downtime 17:00 to 20:00 UTC
Reason DC move from Datafoundry ADC to Texasone1
Impact All Hosting/Email in Austin Netblocks will be down during this period.

Kindly Note:

All server & Control Panel features, options and settings for the above web services will be nonoperational during its specific maintenance window.


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