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November 22, 2016

.EU domains no longer have an renewal Grace Period

Filed under: Changes on the LB platform,NetEarth One — chrisp @ 18:33

Please note that from 23rd November, 2016, .EU domains will no longer have a renewal grace period. This means any .EU domain expiring on, for example 23rd November, will be deleted on 23rd November itself, if not renewed before that date. Please renew your .EU domains which are about to expire as soon as possible, or else you will have to restore them. Redemption period remains the same. You can get in touch with our support team in case of any queries.

November 17, 2016

Important – ICANN Policy IRTP-C and how it will affect the transferring and movement of domains.

Filed under: Changes on the LB platform,NetEarth One — chrisp @ 17:16

Following my participation in the recent ICANN meeting in India, a number of registrars had a very productive discussion with ICANN compliance, we have been trying to move the removal of PP services COA from the IRTP-C into the PPSAI IRT, which we have found a route to hopefully make this happen and the RrSG is currently working on this.  Below is the current implementation, and if we are succesful the removal or enablement of PP on a domain will not trigger the unnecessary emails to the registrant.

 
IRTP-C implementation on the LB platform.

As you know, ICANN has implemented a new Transfer Policy which affects all ICANN-accredited registrars. The Transfer Policy takes effect 1st December 2016.

LB would like to take this opportunity to give you an insight into the various processes that will be affected in the OrderBox.

Processes Affected in OrderBox :

Quite a few processes will be directly impacted by this policy change and the platform will be updated to comply.

A. Contact Details Modification

The following are applicable throughout OrderBox for all gTLDs. The Customer/Reseller will no longer be able to:

1. Modify the contact details from the Customer Control Panel, under Contacts Management (this is logged in as Customer >> Settings). However, the Customer/Reseller will continue to have rights to modify the contacts via the Domain Order Overview page.
2. Use the ‘Update all Domain Names currently using this contact (wherever applicable)’ option while updating the Contact Details of a Domain Name.
3. The API call ‘contacts/modify’ will be deprecated.

The IRTP-C process is compulsory for all Registrars and the following changes are applicable:

1. Multiple Domain Contact Modification actions will no longer be queued. Only one Domain Contact Modification will be allowed to be in progress for a Domain Name. An attempt to place another Domain Contact Modification action when one is already in progress will return an appropriate error.
2. If the registrant contact either in the whois (for .COM/.NET) or at the Registry for other gTLDs does not match with the contacts in OrderBox, then the Registrant contact at the registry will be cloned, a new contact will be created in OrderBox with these details and this new contact will be associated with the domain. The current Contact Modification action will then fail. The Customer/Reseller will then have to request a Domain Contact Modification action once again (This point will also be applicable in case of Bulk Domain Contact Modification)

B. Move Service

This change is applicable throughout OrderBox for all TLDs. Move Service with the Default Contact option will be deprecated.
The Customer/Reseller will no longer be able to:

1. Move domains by using the ‘Use new customer’s default contact’ . The old contact will continue to be used.
2. Parameter ‘default-contact’ of the API call ‘products/move’ will no longer accept the value ‘default’.

C. Domain Transfer

Transfer request initiated with no request to modify contact details (name, company and/or email) on the domain

1. When a transfer is requested on a gTLD domain, the transfer Form of Authorization (FOA) will be sent to the Admin Email on WHOIS
2. This transfer FOA will be valid for 60 days; however, it will expire earlier if one of the following occurs:
The domain name expires before the transfer is completed
A change of Registrant is completed (platform level)
3. If the transfer FOA is not approved or if it expires, the transfer will be canceled.

Transfer request initiated where there is a request to modify contact details (name, company and/or email) on the domain

1. When a transfer is requested on a gTLD domain, the transfer FOA will be sent to the Admin Email on WHOIS.
2. This transfer FOA will be valid for 60 days; however, it will expire earlier if one of the following occurs:
The domain name expires before the transfer is completed
A change of Registrant is completed (platform level)
3. If the transfer FOA is approved, then an additional change of registrant FOA will be sent across to the parties involved [To minimize delays in transfer, we recommend using the same registrant details (name, company and email) as mentioned on the WHOIS, as this will prevent the Change of Registrant process from getting triggered. The registrant can be modified after the successful transfer of a domain into OrderBox]
4. If either of the Registrants disapprove the change of registrant FOA, the domain transfer request will also fail
5. Once the change of registrant FOA approval is received from both the registrants, an additional WHOIS check will be made to validate if the Registrant of the domain has changed in the interim. If yes, then the domain transfer request (including the change of registrant action) will fail, else it will proceed.
6. Post successful transfer, both the prior and the new registrant will receive an email notifying them about the change of registrant.

D.   Privacy Protection

While enabling/disabling Privacy Protection, the Registrar on Record will act as the Designated Agent to approve a change of registrant. No explicit approval will be needed from the Registrant.

A notification email will be sent to both the Registrants (Old and New) whenever the status of Privacy Protection is changed. This email is a compulsory email.

Relevant clauses to authorize the Registrar on Record as a Designated Agent have been added to the Domain Registration Agreement.

 

PPSAI = Privacy Proxy Service Accreditation Issues Working Group

IRTP-C = Inter Registrar Transfer Policy

IRT = Inplementation Recommendation Team

RrSG = Registrar Stakeholder Group

.EU domain names no longer have an Renewal Grace Period

Filed under: Changes on the LB platform,NetEarth One — chrisp @ 13:08

Please note that from 23rd November, 2016, .EU domains will no longer have a renewal grace period.

This means any .EU domain expiring on, for example 23rd November, will be deleted on 23rd November itself, if not renewed before that date. Please renew your .EU domains which are about to expire as soon as possible, or else you will have to restore them. Redemption period remains the same. You can get in touch with our support team in case of any queries.

July 23, 2016

2 Factor Authentication coming to the LogicBoxes platform

Filed under: Changes on the LB platform,NetEarth One — chrisp @ 20:03

This coming week LogicBoxes will be adding 2 Factor Authentication to the platform, and further down the road, Google 2FA.

To enable 2FA, take a look at : https://assets.logicboxes.com/files/uploads/How-do-I-enable-2-Step-Verification-Reseller-1469197639-501.pdf

To disable 2FA : https://assets.logicboxes.com/files/uploads/How-do-I-disable-2-Step-Verification-1469197639-497.pdf

 

April 28, 2016

Renewal Grace period update

Filed under: Changes on the LB platform,NetEarth One — chrisp @ 14:20

For the last few years we have had the renewal grace period “RGP” set for the following domains to 16 days :  com/net/asia/biz/info and mobi.

As of today, this time-frame has been extended to 30 days, thus going forward, domain tlds  com/net/asia/biz/info and mobi will have a renewal grace period of 30 days that expire from today.

 

July 30, 2015

.EU Renewal Tenure Update

Filed under: Changes on the LB platform,NetEarth One — chrisp @ 20:35

LB will be introducing a few changes to the default renewal tenure for .EU domains effective from August 3, 2015. These changes have been made as a result of the updates made by the .EU Registry.

Here are the updates:

  • .EU domains will now follow a life cycle similar to that of gTLDs
  • Domains registered before September 15, 2014, will expire on the 2nd last day of the expiring month and will then go through a 25 day Renewal Grace Period. On non-renewal, the domains will be deleted and will need to be restored within 40 days
  • Domains registered after September 15, 2014, will expire on the same day as the date of registration in the expiring month and will then go through a 25 day Renewal Grace Period. On non-renewal, the domains will be deleted and will need to be restored within 40 days
  • If any domain is renewed BEFORE the domain goes into quarantine, the expiry date will be extended by 1 year. If the domain is renewed / reactivated AFTER it goes into quarantine, the expiry date will be extended by 2 years
  • Also, post August 3, 2015, the expiry date that will be shown on the system will be the date on which the domain expires

 

February 24, 2015

OFAC Announcement | Regarding Crimea

Filed under: Changes on the LB platform,NetEarth One — chrisp @ 23:50

Dear Partner,

As you may already be aware, NetEarth One is a U.S.-based entity and we are bound by law to adhere to the directives of the United States government. Recent directives enforced by the Office of Foreign Assets Control (OFAC) of the U.S. Department of the Treasury, which administers and enforces trade and economic sanctions in accordance with U.S. policy no longer allow us, to do business with persons or entities in the Crimea region.

Immediate Impact

Subject to the OFAC sanctions, we can no longer provide domain registration, hosting and other related services to any server, reseller, shared accounts, entity or person in the embargoed region. As this is a U.S. federal regulation, there is no extension available on this action, and any requested exemption is not at our discretion.

The system will not allow any add new order and reseller / customer account creation from the Crimea Region. Also, existing resellers and customers from the Crimea region will no longer be able to edit their account details or perform any other transactions that might contravene the laws applicable to us. Our system will continuously assess the country of operation of all resellers and customers by making checks on country data (as filed with us), IP addresses, bank accounts, etc. to ensure that we conform to the U.S. regulations.0

Next Steps

Currently we do not have any orders that are active and current – so whilst we need to inform you of this – there is nothing for any of our resellers to do.

September 27, 2014

Privacy Protection becoming chargeable

Filed under: Changes on the LB platform,NetEarth One — chrisp @ 10:20

As previously discussed we will start charging for the privacy protection service, the date for this has been set for Monday 6th October 2014 at 1200 hours (midday BST / 1100 UTC).

We had initially advised that the cost should be around $1.50 per year, this was amended in ticket responses for further information to between $1.50 and $2.00. After careful deliberation from continued involvement in the ICANN working group surrounding PP service providers, the service we offer and the future work that will be involved and standards being created the cost will be $1.75 per year for gTLDs that can have the service enabled.

The following information determines when the charge will apply :

Domain has already enabled PP service protection BEFORE 1200BST on Monday 6th October 2014.

This will remain free until either:
A) Service is disabled, on being re-enabled a charge will occur
B) Domain renewal with the PP service still enabled, charge will occur

Domain has PP service protection disabled after 1200 BST on Monday 6th October 2014:
A) Enabling the service will result in a charge.

Once the PP service has been charged, turning on or off the service throughout the term of the PP service period (part year (if enabled in middle of domain year), year or how many years that have been requested – UNTIL renewal of domain) can be completed at no charge.

Lastly, where the PP service has been requested, any new Registration / Transfer in or Renewal from 1200 BST, Monday 6th October 2014 will result in a charge.

September 23, 2014

LogicBoxes : The Express Cart

Filed under: Changes on the LB platform,NetEarth One — chrisp @ 18:44

We have received a new feature – bear in mind the feature was enabled before we were told about it.  But LB’s PR hype :

 

Designed especially for you, this new power tool is for power users who place orders for their customers frequently. If you frequently place orders on behalf of your customers, you don’t need to navigate through multiple pages and dismiss upsells on the SuperSite while placing orders anymore. The SuperSite Express encapsulates the purchase process on a single page in 3 simple steps:

  1. Choose a product and plan
  2. Enter your Customer’s email address (or Create a new Customer Account)
  3. Choose an Invoice option for your Customers

Once placed, every order will be activated automatically.

This feature was launched today23rd September 2014 and there are no changes on your existing SuperSite or API. This tool is specially designed for you and your Sub-Resellers only. Your Customers will continue to be directed to your SuperSite or custom storefront, as per your specifications.

For now, the SuperSite Express supports all Products except IDNs, Nexus TLDs, Premium Names, Bulk actions, Dedicated and Managed Servers and SiteLock. But we’ll keep building on this tool to introduce faster flows for your most common tasks and actions.

We’re excited to be releasing this new tool and hope it makes your work easier and faster.

 

August 20, 2014

System Maintenance for Database Upgrades.

Filed under: Changes on the LB platform,Downime notice,NetEarth One — chrisp @ 21:37

Maintenance Notice:

A constructive maintenance has been scheduled for the OrderBox infrastructure on the 24th of August 2014. The exact details of the maintenance are as follows.

Reason:

System Maintenance for Database Upgrades.

Maintenance Window:

Date:  24th August 2014 (Sunday)
Start Time:  07:30 AM UTC (01:00 PM IST)
Estimated Duration:  1 Hour


Affected Services:

  •     Order Addition/Modification/Suspension and Unsuspension actions will not work for our web hosting orders.
  •     Enable SSL actions and IP addition request will not function.
  •     WHMCS license purchase requests will be affected
  •     Dedicated server control panel won’t be accessible during the downtime.

 

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