NetEarth Group, inc

It would appear that the supersite/partnerstie/control panel is experiencing an issue at the data center, we will update this RS as and when.

1235 GMT the CP, supersite and partnersites are resolving again.

Background :

LB 10 days or so ago changed the Load balancers that are associated with the above management interface.

This has created some instances where resellers were unable to get to our CP, yet could get to for instance the ResellerClub CP.

Resolution:

Today (NOW) LB are reverting us to the old balancers which should put us back at the same position before the change that happened 2 weeks ago.

Estimated downtime : 30 mins

———–

This is now complete and working as of 1741GMT

We have just been informed that the OB has been placed under emergency maintenance.

We will update this post as soon as we know more.

0721GMT

LogicBoxes have just reported that their DNS service is “having issues”.

This affects all services, logging in, adding funds etc.

We will update this entry with more information as soon as we have more news!

0725GMT (from LB tweet)

MA:Our DNS is under attack due to which you will face problems with accessing Obox or hosting packages. Admin team would be fixing it ASAP

Emergency downtime scheduled by DC on the July 28th 2011

Based on an emergency maintenance required by our Datacenter, a brief downtime may be experienced on the 28th of July 2011.  Please find the details of the same below:

Reason:

The Network Engineers at our DC have identified a faulty supervisor module in the router. After consulting with the vendor, they have determined that the standby supervisor needs to be replaced in order to prevent any unexpected service disruptions.

Maintenance Notice
Maintenance has thus been scheduled for some of our servers as these hardware upgrades need to be made.

Maintenance Window:
Date: Thursday July 28, 2011
Duration: 4 hours
Start Time: 05:00:00 GMT

Affected Services:

• Mail      architecture
• Old      Windows hosting
• Old      Linux hosting
• OrderBox
• Live      Chat
• Support      Helpdesk
• DNS      Service

While these are hot pluggable modules, a reload of the active supervisor  maybe required for it to properly recognize the new standby module. If at all the reboot is required, a service disruption of no more than 20  minutes can be expected.

While the engineers at our Datacenter will work to minimize the impact, customers may experience downtime on the above mentioned services.

23:55BST Wednesday 8th June

Page not found issues on the management interface.

We have spoken to LB and they are arranging for devs to investigate immediately.

We will keep this post updated.

0032BST Thursday 9th June

Platform control panel is back, we are testing the API now.

Further information from LogicBoxes :

There was an issue with the Database query, which has been fixed and the
login issues for the control panels are working fine.