The LB platform appears to be working again.
We will keep an eye on it for the next few hours and update this Post!
Chris
LogicBoxes have yet to inform us that the platform is down.
We have seen a lag in the service around 4 hours ago, however 30 minutes ago the whole platform “went offline”,
LB is already talking with The Planet whim they are so far blaming for this outage.
We will keep you updated.
Chris
Dear Reseller,
This is to inform you that one of LB’s mail hosting servers is scheduled for a downtime this weekend. During this downtime, LB will be upgrading the server hardware for better performance.
We would like to assure you there will be no loss of emails; all new incoming mails will be queued up for delivery and will be available in the Inbox as soon as the server is up and operational.
Maintenance Window:
Date: Sunday, Nov 1, 2009.
Time: 0900 Hrs IST | 0330 GMT
Duration: 2 Hrs.
Packages served on the below mentioned IP addresses shall be affected:
70.87.29.2
70.87.29.132
70.87.29.134
70.87.29.14
Impact:
– Manage email hosting console will be inaccessible.
– Modification actions on affected orders will fail.
– Webmail & send / receive through mail clients will be unavailable.
We regret the interruption in services. For any addition information, feel free to contact our support desk.
It has come to our attention that the .ORG TLD has been priced under our cost price, effective Monday 12th October 2009, the new pricing for the Tiers will be the following :
Tier 1 $8.45
Tier 2 $8.25
Tier 3 $8.15
Tier 4 $8.05
Tier 5 $7.95
The above prices will be for NEW / RENEW and TRANSFER, the Restore charge will also increase from $45.00 to $65.00.
If you use a billing platform, like AWBS or WHMCS, please make sure you update the pricing.
I apologise for this increase, as mentioned above it is NOT a registry (PIR.org) increase, but an increase to bring the domain over our cost price from the platform provider.
If you have any questions or concerns, please do not hesitate to contact us by email to support@netearthone.com .
Regards,
Chris
Dear Reseller,
One of LB’s Linux Hosting Servers is scheduled for a hardware upgrade on October 4, 2009. Since this requires a downtime for the server, all the sites hosted there shall experience an interruption in services for approximately 4 hours.
Maintenance Window
Date: October 4, 2009
Start Time: 0800 Hrs IST | 0230 Hrs GMT
Duration: 4 Hrs
Impact
1) Sites hosted on this server will not resolve during the downtime.
2) Manage web hosting console will be inaccessible.
3) Control Panel modifications / actions will not reflect.
4) FTP service shall be unavailable.
Rest assured, there will be no data loss and all the websites shall be accessible seamlessly, once the servers are online and operational. LB deeply regret the inconvenience caused to you due to this interruption. Should you require any further information, please feel free to contact our support desk.
Promotion Price ended.
Pricing has now changed as per the email sent yesterday to all resellers.
Dear Reseller,
We have noticed that either you or some of your Resellers or their Sub-Resellers are still using our old API Kits. The following mentioned methods have long been deprecated and would cease to work from 20th October, 2009:
Class: DomContact
* Deprecated Method: addDefaultContact => Method to use: addDefaultContacts
* Deprecated Method: add => Method to use: addContact
* Deprecated Method: list => Method to use: listByType
Class: DomOrder
* Deprecated Method: transferDomain => Method to use: addTransferDomain
* Deprecated Method: add => Method to use: register
* Deprecated Method: transferDomainWithoutValidation => Method to use: N/A
Class: DotEu
* Deprecated Method: tradeDomain => Method to use: trade
* Deprecated Method: transferDomain => Method to use: transfer
* Deprecated Method: add => Method to use: DomOrder.registerDomain
Class: DomContactExt
* Deprecated Method: isValidRegistrantContact => Method to use: isValidContact
Class: ZoneOrder
(Below mentioned functionalities are not required anymore, so the methods will be removed)
* Deprecated Method: add => Method to use: N/A
* Deprecated Method: mod => Method to use: N/A
* Deprecated Method: renew => Method to use: N/A
* Deprecated Method: del => Method to use: N/A
* Deprecated Method: list => Method to use: N/A
* Deprecated Method: getDetailsByDomain => Method to use: N/A
* Deprecated Method: getOrderIdByDomain => Method to use: N/A
Class: EntityAction
* Deprecated Method: list => Method to use: Order.listCurrentActions
* Deprecated Method: listArchive => Method to use: Order.listArchivedActions
Class: DigitalCertificateOrder
(Below mentioned functionalities are not required anymore, so the methods will be removed)
* Deprecated Method: add => Method to use: N/A
* Deprecated Method: renew => Method to use: N/A
* Deprecated Method: changeDigicertPassword => Method to use: N/A
* Deprecated Method: addAdditionalLicenses => Method to use: N/A
Class: MailHostingOrder
(Below mentioned functionalities are not required anymore, so the methods will be removed)
* Deprecated Method: mod => Method to use: N/A
* Deprecated Method: getModPricing => Method to use: N/A
Class: Customer
* Deprecated Method: addCustomer => Method to use: signUp
* Deprecated Method: modDetails => Method to use: mod
Class : Reseller
* Deprecated Method: addReseller => Method to use: signUp
* Deprecated Method: modDetails => Method to use: mod
Please ensure that this information is passed on to all your Resellers using the API so that they can make the required changes by downloading the latest API Kit from http://manage.netearthone.com/kb/servlet/KBServlet/cat106.html.
Categories
Promos ending in September
Dear Resellers,
Anyone using WHMCS or AWBS or any other billing platform, please make a note of these dates!
The following TLD promotions will end on their respective dates :
|
TLD |
Expiry Date |
| .CN |
20th September |
| .IN |
29th September |
Dear Reseller
As mentioned earlier, LB’s Mail Forwarding Service will be added to their suite of FREE Services on the 6th of September. We have listed below some more updates that you need to make a note of:
Launch Details and Downtime Window
SuperSite Changes
PartnerSite Changes
API Changes – Updates
| Launch Details and Downtime Window |
LAUNCH DETAILS
Date: 6th September, 2009
Time: 6:00 UTC
Estimated Duration: 3 hours
Affected Systems: API, SuperSite, PartnerSite, Control Panels
Note:
- The Control Panels will not be accessible during the downtime
- The functioning of existing Mail Forwarding Packages will not be affected
- The maintenance will not affect the resolution of websites hosted on our servers
| SuperSite Changes |
If you or your Resellers have customized any of the below mentioned SuperSite pages, please ensure that you take a backup or save a copy of the current customizations across the following files:
Homepage:
- Dashboard » Manage Site » Edit/Translate Content Pages » Homepage » Includes » Domainblurb.html
Sidebar:
- Dashboard » Manage Site » Edit/Translate Content Pages » Sidebars » Sidebar_domain.html
- Dashboard » Manage Site » Edit/Translate Content Pages » Sidebars » Includes » Sidebar_domain_section.html
- Dashboard » Manage Site » Edit/Translate Content Pages » Sidebars » Includes » Sidebar_free_services.html
Product Pages:
- Dashboard » Manage Site » Edit/Translate Content Pages » Products » Features » Free_services » Free_services.html
- Dashboard » Manage Site » Edit/Translate Content Pages » Products » Common » Free_services_blurb.html
SuperSite Main Menu:
- Dashboard » Manage Site » Edit Main Menu » Menu_data.js
Note: In case you or your Resellers have translated the SuperSite content, the updated/modified pages listed above will need to be translated as well.
Once the changes are made at our end on the 6th of September, you will need to update your customizations to the above pages through the SuperSite Admin Area.
| PartnerSite Changes |
Common:
- Dashboard » Manage Site » Edit/Translate Content Pages » Common » Footer » Footer.html
Homepage:
- Dashboard » Manage Site » Edit/Translate Content Pages » Homepage » Index.html
Miscellaneous:
- Dashboard » Manage Site » Edit/Translate Content Pages » Misc » Signup » Signupnow.html
Products:
- Dashboard » Manage Site » Edit/Translate Content Pages » Products » Features » Free_services » Free_services.html
- Dashboard » Manage Site » Edit/Translate Content Pages » Products » Pricing » Pricing.html
- Dashboard » Manage Site » Edit/Translate Content Pages » Products » Product_catalog » Product_catalog.html
Sidebars:
- Dashboard » Manage Site » Edit/Translate Content Pages » Sidebars » Includes » Sidebar_free_services.html
- Dashboard » Manage Site » Edit/Translate Content Pages » Sidebars » Includes » Sidebar_products_partnersite.html
PartnerSite Main Menu:
- Dashboard » Manage Site » Edit Menu » Menu_data.js
Note: In case you or your Resellers have translated the PartnerSite content, the updated/modified pages listed above will need to be translated as well.
Once the changes are made at our end on the 6th of September, you will need to update your customizations to the above pages through the PartnerSite Admin Area.
| API Changes – Updates |
Changes to the Existing API:
- All existing methods pertaining to Mail forwarding under the Domains Kit will be deprecated
- A new method activateMailForwardService will be introduced
- To manage Mail Forwarding packages you will need to use the Manage Services Servlet
Activating Free Mail Forwarding on a Domain:
You will need to call the “activateMailForwardService” method in the Domains Kit in order to activate Free Mail Forwarding. You will need to include the OrderID of the Product associated with the Mail Forwarding Service when making this call.
For example: If the Mail Forwarding Service is associated with a Domain Name Registration Order, you will have to pass the OrderID of that Domain Name as the parameter while calling the “activateMailForwardService” method to activate the Mail Forwarding Service.
Managing Packages through the API:
To manage the Free Mail Forwarding Service through the API, you will need to use the ‘Manage Services Servlet’ as detailed here for the Free DNS Service: http://manage.netearthone.com/kb/servlet/KBServlet/faq1236.html
The URL for the ‘Manage Services Servlet’ will be:
http://<Your_Control_Panel_Branded_URL>/servlet/ManageServiceServletForAPI
Once the Free Mail Forwarding Service is live, we will accept the following parameters (i.e. orderid, loginid, product) hence the final URL will be:
http://<Your_Control_Panel_Branded_URL>/servlet/ManageServiceServletForAPI?loginid=<loginid> &orderid=<orderid>&product=mailfwd
The following changes will be made to the required parameters:
1) As mentioned before, the OrderID of the Product associated with the Mail Forwarding Service needs to be used as the parameter for the API call. For existing orders that are not associated with any other Product, the OrderID of the existing Mail Forwarding Order will have to be used.
2) You will need to pass an additional parameter product with the value as mailfwd
Dear Reseller,
As another addition to LB’s Free Services suite, Mail Forwarding will be available free of charge with every product purchased through the LogicBoxes platform from Sunday, September 6, 2009. To ensure a seamless launch, here is a list of updates and modifications that you and your Resellers need to make a note of.
| Mail Forwarding Sign-up and Setup |
- All accounts on the system will be signed up for the Free Mail Forwarding Service on the 6th of September
- All Customer and Reseller sign-ups post 6th September will be automatically signed up for this service
- As Mail Forwarding will become a Free Service, its Set Pricing page will be deprecated from the Control Panel
- The Mail Forwarding Service will now be moved to the .PW infrastructure
- Post 6th September, a consolidated Email tab will be visible in the Control Panel. On clicking the Email tab, the customer will be given the option to either purchase Mail Hosting or activate Mail Forwarding
- A Domain can have either Mail Forwarding or Mail Hosting associated with it
- The Mail Hosting option will not be displayed if you and/or your Resellers have not signed up for Email Hosting
| Activating Free Mail Forwarding |
In order to activate the Free Mail Forwarding Service, your Resellers and Customers will need to:
- Navigate to the associated Product Management Console
- Click on the Email button
- Click on the Activate Mail Forwarding button
- Once successfully activated, the Activate Mail Forwarding button will be replaced by a Manage Mail Forwarding button
| Nameserver Information |
- If the Domain Name using the service is registered through the LogicBoxes platform, but the nameservers are not the same as those required, our system will prompt the Customer by displaying an Auto Update Nameservers button. On clicking this button, the nameservers will be updated automatically.
- If the Domain Name is not registered with us, the required nameservers will be displayed to the Customer. The auto-update option will not be available in this case.
| API Impact |
All existing methods pertaining to Mail Forwarding under the Domains Kit will be deprecated.
A new method will be added to activate the Mail Forwarding Service. This can be found under:
DomainsKIT >> MailFwdOrder >> activateMailForwardService
| Impact on Existing Orders |
- Wildcarded forwarding will no longer be available with the Free Mail Forwarding Service. However, your Customers can create a Catch-All account if required.
- If the Mail Forwarding order is associated with one or more Products in the system, your Customers will simply need to search for the Product associated with the Mail Forwarding Service and access the management console from the Order Details View. Alternatively, your Customers and Resellers can use the Manage Free Services widget on the Control Panel homepage to locate their Domain Forwarding Service.
- If the Domain Forwarding order is not associated with any other Product in the system, your Customers and Resellers can use the Manage Free Services widget on the Control Panel homepage to locate their Mail Forwarding Service.
The above information has been put together to give you a perspective of the expected modifications, so that you can allocate resources to make the required updates at your end.
Regards,
NetEarth One