We have had notice that this has been extended by a further 2 hours.
The new scheduled finish is 1030 UTC / GMT.
Category: NetEarth One
NetEarth One information
This is just a reminder that the platform will be down tomorrow for 4 hours. This will be all services (domains will not be affected).
Please take a read of the previous blog entry : http://80.251.17.48/~netearthgr/blog/2012/10/logicboxes-platform-scheduled-downtime-november-24th-2012/
This post contains important information about a system-wide downtime that is scheduled for the 24th of November, 2012 at 04:30 UTC.
OrderBox, the system that automates your billing, provisioning and reporting modules will be shifted to TexasOne DataCenter in Austin,TX on the 24th of November, 2012. This is the same DataCenter that powers all LB’s hosting products and packages.
Scheduled Downtime
| Date | November 24th, 2012 |
| Start Time | 04:30 UTC |
| Maintenance Window | 4 Hours |
| Reason | Knowledgebase, Old SuperSite, SuperSite2, Control Panel, API(Soap & HTTP), Whois, DNS Management All Domains and Hosting packages will continue to resolve. However, you will not be able to manage them through the Control Panel. |
Important Modifications
Once the migration has been completed, the IP addresses associated with the SuperSite and some of LB’s products and services will change.
LB will automatically make these changes for Domains that are managed through the Control Panel (FreeDNS). However, if your Domains’ DNS are managed on another platform, you will need to manually update its Nameservers and DNS once the migration has been completed. You will have time till the 4th of December, 2012 to make these changes.
You will find the new IP Addresses in the Knowledgebase once the migration has been completed.
Archiving Unused Domain Contacts
Once the migration has been completed, LB will be starting a new process for managing Unused Domain Contacts in the system. Contacts that have not been used for more than six months will be archived.
If you need to search for these contacts, you will need to view them in your ‘Archived Contacts’. Your Domains’ ‘Default Contact’ will not be affected and will not be archived.
We recommend that you share this information with your Customers and Sub-Resellers so that they are made aware of these changes we are making.
This is to inform you that all LB hosting servers in the Austin Datacenter will be undergoing a maintenance. During this maintenance window your site(s) and associated email services will be facing a downtime.
The following are the list of servers that will be undergoing maintenance :
* All Bulk hosting Servers (Linux and Windows)
Linux : bh-1.webhostbox.net upto bh-23.webhostbox.net
Windows : bh-plesk-web1.webhostbox.net upto bh-plesk-web5.webhostbox.net
* All Multi domain Hosting servers (Linux and Windows)
Linux : md-1.webhostbox.net upto md-54.webhostbox.net
Windows : md-plesk-web1.webhostbox.net upto md-plesk-web7.webhostbox.net
* All cPanel Single Domain Hosting servers starting from cp-18.webhostbox.net upto cp-35.webhostbox.net
* All Plesk Single Domain Hosting Servers starting from Plesk-web10.webhostbox.net upto plesk-web24.webhostbox.net
* All mail services hosted out of tx1- austin (Mail.pw)
Downtime Window
DATE : Sunday 4th November, 2012
TIME :
DALLAS, United States, Texas
7:30 AM Sun – 10:30 AM
MUMBAI, India
7:00 PM – 10:00 PM
UTC / GMT, Universal / Greenwich Time
01:30 PM – 04:30 PM
What are LB doing?
LB are improving the network connectivity on their servers.
How will it be beneficial?
This will benefit server performance and ensure that LB always maintain a very high uptime standard going forward.
Please accept our and LB’s apologies for any inconveniences caused during this downtime window. You can also refer to the following link for timely updates:
http://forums.myorderbox.com/index.php?/topic/4297-scheduled-maintenance-on-our-hosting-servers/
As you may be aware, a few months ago PIR (the registry that handles .ORG) increased its pricing to the registrars as allowed by its contract with ICANN.
We did not increase our pricing straight away as we wanted to see if we could fully absorb the increase, now a couple of months have passed and weighing up the figures we will need to increase the pricing by 15 cents ($0.15) for a renewal, transfer or registration. This increase is still less that the registry increase to us of 40+cents so we are absorbing some of the increase ourselves.
As we have previously stated to our reseller base over the years, we will not inflate our pricing without good reason (greediness for instance or to simply increase profits) or registry increases, we stand by this statement.
This increase will take effect on Saturday 1st September 2012 at 00:01 BST (UTC/GMT +1).
LB will be migrating to the new EPP version on the 26th June, In order to handle this migration process there will be a downtime. Details for the same are mentioned below.
Maintenance Details
Date: Tuesday, June 26, 2012
Time: 08:30 AM – 11:30 AM GMT/UTC
Duration: 3 Hours
During the migration period, customers will not be able to Register, Renew, Transfer or Manage their .UK domain names. As we are moving to the new EPP version, the following API changes are happening :
This API Call (HTTP & SOAP) will be removed – http://manage.netearthone.com/kb/answer/784
This API Call is to be used in its place – http://manage.netearthone.com/kb/answer/758
The new transfer process is much simpler, you the reseller through your billing app or the Supersite / SuperSite 2 will notify us first that the domain is coming to us, and, notify us of the customer account the domain will belong too. Then, once your customer has changed the TAG to NETEARTHONE, we will complete the process to your customers account.
The security key feature will be removed from the SS and SS2 and the activateTransferredDomain api call will stop working.
On 15th April, 2012, LB’s Linux Hosting, Windows Hosting and Email Hosting packages will be placed under maintenance for a few hours between 14:00 and 23:00 UTC as per the below mentioned schedule.
To accommodate and manage the growth of LB’s web service offerings, they have scheduled a system-wide move to an all new and improved Datacenter. Their new Datacenter, TexasOne is six times larger than our current one and comes with several improved upgrades and enhanced resources.
- Redundant Power – Two independent sub-stations provide power for this Datacenter, ensuring greater redundancy.
- Custom Built – TexasOne has been built from the ground up to ensure every aspect of its design and construction supports a large Datacenter.
- Better Bandwidth – Both uplink and downlink upgraded to 10 GBPS.
In order to streamline a completely successful move to our new Datacenter, we will be placing all Email Hosting packages under maintenance within the same downtime window.
During the maintenance window, no single web services package and/or website will experience a downtime of more than 3 Hours. Kindly refer to the table below to know more on which services will be affected at its specific time.
Web Services Scheduled Downtime
| Date | April 15th, 2012 |
| Start Time | 14:00 UTC |
| Maintenance Window | 10 Hours |
| Linux Hosting Downtime | 14:00 to 17:00 UTC |
| Windows Hosting Downtime | 17:00 to 20:00 UTC |
| Email Hosting Downtime | 17:00 to 20:00 UTC |
| Reason | DC move from Datafoundry ADC to Texasone1 |
| Impact | All Hosting/Email in Austin Netblocks 208.91.198.0/23 will be down during this period. |
Kindly Note:
All server & Control Panel features, options and settings for the above web services will be nonoperational during its specific maintenance window.
Introducing Internationalized Domain Names
Beginning March 26th, 2012, you can start offering IDNs for the following TLDs:
- .COM
- .NET
- .DE
- .ES
- .CO
These IDNs will be available to you at the same price as other domains of the same TLD.
For more information on the Check Availability and Register API Call, please refer to the following KnowledgeBase links:
- Check Availability Call – http://manage.netearthone.com/kb/answer/1427
- Register Call – http://manage.netearthone.com/kb/answer/752
On Saturday 3rd March, we will me moving into newer larger offices in the UK.
Live chat will be offline during the morning and early afternoon, whilst ticket replies will take longer than normal.
Normal service should resume later in the day, and we will tweet once we are fully back up and running on live chat (apart from you will see it be online 🙂 )
If you are using a billing application that does not use the API’s “check availability call” for gathering availability of .ES, .EU and .WS then please drop in a ticket to support to get a configuration change.
Do I need it:
If you are using whmcs or awbs or a billing application that has a whoislookup file AND If you sell . EU / .ES then yes you do.
How do I fix it:
Drop an email into support [at] netearthone.com, subject of : “WHOIS EU and ES” with your Reseller ID (Number), 2 numbers from your PIN, your servers IP address and the request for access to our lookup script and we will enable you to do it and reply with the modifications needed.
Why should I:
It would appear that some billing applications like whmcs, do not use a proper method for lookup of .ES domain names as the ES registry does not offer an end user port 43 service, and thus it allows for registration of prohibited domains, these are then registered with the LB platform and you are charged. The Spanish registry then deletes these prohibited registrations without any refund. We have also seen a reseller using .EU have their whmcs checking ability abused and EURID have blocked their IP address for 90 days.
Ultimately it is up to you if you do this or not 🙂