Categories
NetEarth One

Privacy Protection – auto renewal

As per the platform announcement/tweet and email in September and follow up in October 2014 regarding the paid privacy service – please make sure that you have set pricing for the service if you DO NOT want it to auto-renew on a domain that has it enabled.

If you do not set the pricing – when a domain is renewed with the service enabled, the PP service will automatically renew with the domain and you will be charged.  Thus to avoid this – set customer and reseller pricing in NEO >> Settings >> Manage products and pricing >> Domain Registration >> Privacy Service (on the right hand side of the screen).

 

Categories
NetEarth One Registry Price Increase

New Verisign .NET pricing effective 1st February 2015

Verisign is increasing their .NET pricing effective 1st February 2015 by 61 cents.

This will be for all registrations, renewals and transfers.

The new pricing from NEO for our tiers will be as follows :

Tier 1 : $10.98
Tier 2 : $10.45
Tier 3 : $10.14
Tier 4 : $ 9.49
Tier 5 : $ 8.49

The restoration pricing will increase by $1.00 to $58.00 across all tiers, this will include a 1 year renewal.

These will be effective as of 2330 GMT/UTC Saturday January 31st 2015.

Categories
NetEarth LLC NetEarth One

Christmas and New year support times 2014/2015

Christmas and New Year Support hours 2014/2015

 

Support will be open the following hours over the holiday period:

Christmas Eve                   Wednesday 24th December 2014           10:00 through 18:00
Christmas Day                  Thursday 25th December 2014           12:00 through 18:00
Boxing Day                         Friday 26th December 2014      11:00 through 16:00
New Years Eve                   Wednesday 31st December 2014           10:00 through 18:00
New Years Day                   Thursday 1st January 2015                  12:00 through 18:00

Categories
Downime notice EMERGENCY downtime NetEarth One

Emergency maintenance 18/11/2014 – 1 hour downtime from 10:00UTC

This fail-over is required as LB’s server administration team noticed certain hardware related warnings on the current database servera, so in order to troubleshoot the same and prevent any unplanned outages they’ll need to fail-over services to the passive servers.

 

The maintenance window is as below:

 

Date: 18th November 2014

Start Time: 10:00 AM GMT (03:30 PM IST)

Expected Maintenance Window: 60 minutes

Services Affected: Supersite, Control Panel, All billable transactions on Supersite and Supersite 2, Knowledgebase, API(Soap & HTTP), whois services

Reason: System Maintenance for troubleshooting hardware related issue

Impact on your website: This maintenance will in no way affect your websites, domains, mail services or any other active web product that you may have purchased from us.

 

Categories
NetEarth One

31 New nTLD’s going live next week

We will be adding 31 nTLD’s next week, Wednesday 29th October 2014, they should go live around midday.  Please note you may well get a couple of emails confirming signup if you are set for automatic signup.

List is below, for registration, renewal or transfer PER YEAR.

PRESS $58.95
HOST $75.95
WEBSITE $19.95
PICTURES $10.95
LOANS $77.95
VEGAS $53.95
CAREER $79.95
COOKING $23.95
COUNTRY $23.95
FISHING $23.95
HORSE $23.95
RODEO $23.95
VODKA $23.95
JUEGOS $11.95
BLACKFRIDAY $31.95
AUDIO $11.95
NYC $23.95
ATTORNEY $29.95
LAWYER $29.95
DESI $14.95
LINK $7.99
PICS $15.95
SEXY $15.95
GIFT $15.95
HIPHOP $15.95
CHRISTMAS $23.95
GUITARS $23.95
TATTOO $23.95
PHOTO $23.95

Our pricing page at http://reseller.netearthone.com/reseller.php?action=pricing will show the new pricing late Wednesday evening.

 

 

 

Categories
Changes on the LB platform NetEarth One

Privacy Protection becoming chargeable

As previously discussed we will start charging for the privacy protection service, the date for this has been set for Monday 6th October 2014 at 1200 hours (midday BST / 1100 UTC).

We had initially advised that the cost should be around $1.50 per year, this was amended in ticket responses for further information to between $1.50 and $2.00. After careful deliberation from continued involvement in the ICANN working group surrounding PP service providers, the service we offer and the future work that will be involved and standards being created the cost will be $1.75 per year for gTLDs that can have the service enabled.

The following information determines when the charge will apply :

Domain has already enabled PP service protection BEFORE 1200BST on Monday 6th October 2014.

This will remain free until either:
A) Service is disabled, on being re-enabled a charge will occur
B) Domain renewal with the PP service still enabled, charge will occur

Domain has PP service protection disabled after 1200 BST on Monday 6th October 2014:
A) Enabling the service will result in a charge.

Once the PP service has been charged, turning on or off the service throughout the term of the PP service period (part year (if enabled in middle of domain year), year or how many years that have been requested – UNTIL renewal of domain) can be completed at no charge.

Lastly, where the PP service has been requested, any new Registration / Transfer in or Renewal from 1200 BST, Monday 6th October 2014 will result in a charge.

Categories
Changes on the LB platform NetEarth One

LogicBoxes : The Express Cart

We have received a new feature – bear in mind the feature was enabled before we were told about it.  But LB’s PR hype :

 

Designed especially for you, this new power tool is for power users who place orders for their customers frequently. If you frequently place orders on behalf of your customers, you don’t need to navigate through multiple pages and dismiss upsells on the SuperSite while placing orders anymore. The SuperSite Express encapsulates the purchase process on a single page in 3 simple steps:

  1. Choose a product and plan
  2. Enter your Customer’s email address (or Create a new Customer Account)
  3. Choose an Invoice option for your Customers

Once placed, every order will be activated automatically.

This feature was launched today23rd September 2014 and there are no changes on your existing SuperSite or API. This tool is specially designed for you and your Sub-Resellers only. Your Customers will continue to be directed to your SuperSite or custom storefront, as per your specifications.

For now, the SuperSite Express supports all Products except IDNs, Nexus TLDs, Premium Names, Bulk actions, Dedicated and Managed Servers and SiteLock. But we’ll keep building on this tool to introduce faster flows for your most common tasks and actions.

We’re excited to be releasing this new tool and hope it makes your work easier and faster.

 

Categories
NetEarth One

New gTLD’s going live this week

This coming week we will be adding over 20 of the new gTLD’s, the list is below.

Because of an issue with the OrderBox, you will receive a series (probably 3) of emails coming signup, de-activation and then a new signup mail – this is a bug within the OrderBox as LogicBoxes cannot set our pricing without the items being active, and because of the automatic % increase feature, this does some weird and wonderful things wherein the sale price set could be wrong.

So to fix this, LB will active the products, then make the changes, then de-activate, so that when we activate them next time round, the % pricing “should” work properly.

The list of gTLDs going live this week will be :

.LONDON Domain Names
.LA Domain Names
.CO.COM Domain Names
.HAUS Domain Names
.GLOBAL Domain Names
.ACCOUNTANTS Domain Names
.CREDITCARD Domain Names
.CREDIT Domain Names
.INVESTMENTS Domain Names
.LUXURY Domain Names
.ACTOR Domain Names
.ROCKS Domain Names
.CONSULTING Domain Names
.KAUFEN Domain Names
.MODA Domain Names
.JOBS Domain Names
.CO.COM Domain Names
.BERLIN Domain Names
.BAR Domain Names
.REST Domain Names
.PUB Domain Names

Pricing will be released on the platform.

Categories
Changes on the LB platform Downime notice NetEarth One

System Maintenance for Database Upgrades.

Maintenance Notice:

A constructive maintenance has been scheduled for the OrderBox infrastructure on the 24th of August 2014. The exact details of the maintenance are as follows.

Reason:

System Maintenance for Database Upgrades.

Maintenance Window:

Date:  24th August 2014 (Sunday)
Start Time:  07:30 AM UTC (01:00 PM IST)
Estimated Duration:  1 Hour


Affected Services:

  •     Order Addition/Modification/Suspension and Unsuspension actions will not work for our web hosting orders.
  •     Enable SSL actions and IP addition request will not function.
  •     WHMCS license purchase requests will be affected
  •     Dedicated server control panel won’t be accessible during the downtime.

 

Categories
Downime notice NetEarth One

LogicBoxes OrderBox maintenance scheduled for 17th August

A constructive maintenance has been scheduled for the OrderBox infrastructure on the 17th August 2014. The exact details of the maintenance are as follows:

Date 17th August 2014
Start Time 03:30 AM UTC (09:00 AM IST)
Expected Maintenance Window 10 – 12 Hours
Services Affected Supersite, Control Panel, All billable transactions on Supersite and Supersite 2, Knowledgebase, API(Soap & HTTP), whois services
Reason System Maintenance for Database Upgrades
Impact on your website This maintenance will in no way affect your websites, domains, mail services or any other active web product that you may have purchased from us.

Though LB have accounted for a maintenance window of 10-12 hours, they anticipate this activity to complete in around 8 hours. So as such, you may encounter issues with OrderBox and related services for 8 hours or so within the above maintenance window.