Last Saturday, and yesterday the platforms DNS servers were under a sistaomed attack.
This looks to be mittigated, we will keep this thread updated.
Category: Downime notice
Scheduled mainteance
LB will require a brief downtime in order to upgrade firmware on the load balancers for OrderBox. The downtime window details are as follows –
Date: Sunday, December 19, 2010
Start Time: 07:30 Hrs GMT/ 02:30 Hrs EST
Estimated Downtime: 30 Mins
Affected Interfaces: API, Control Panel, SuperSite & PartnerSite
This outage shall have no impact on your domain names and other services, which will continue to work seamlessly. While we expect the downtime to be much shorter we have scheduled it for a maximum of 30 minutes.
GMT 8:10 AM: LB are currently experiencing some network trouble at their datacenter in the US.
LB are currently facing issues with the network at our data center due to which :
- All the websites hosted on Cpanel & Plesk servers will not resolve.
- Mail services including Webmail/IMAP/POP/SMTP will be down.
- Mail packages won’t be able to send/receive mails.
LB are working closely with the datacenter technicians to have this resolved at the earliest.
We will update this post once we know more from LB.
09:42 GMT All services are back to normal.
Dear Reseller,
LB have setup new routers at one of their data centers to improve network utilization and to handle an increased amount of traffic. They want to move the existing traffic to these routers and for this they would need a downtime of approximately an hour. They expect the downtime experienced to be less than 45 minutes, however they have kept the additional buffer to ensure that the changes are thoroughly tested. Services will be available intermittently during the downtime.
During this downtime, you will not be able access or manage your emails and you will not be able to resolve or manage websites which are on their Plesk and cPanel hosting servers. The downtime is scheduled as mentioned below –
Date : 7th December, 2010
Time : 1400GMT
We regret the interruption in services and any inconvenience caused because of it.
At approximately 1915 teh platform became very slow, and as of around 10 minutes ago, the platform has been placed under emergency mainteannce.
We will update this blog when we have further info.
Because of a cooling failure at one of their Data Centers, they’ve had to shut down the mail servers on their new infrastructure and cPanel servers. They had to take this step to ensure the servers do not overheat and your data remains unaffected. As yet they do not have any ETA to fix, but the technicians at their Data Center are working on this and they expect the issue to be fixed soon.
You will not be able to send/receive emails, your websites hosted on our cPanel servers and the cPanel control panel will not resolve.
Update – We expect the issue to be fixed by 21:45 GMT.
Update #2 – cPanel hosting servers will be up by 21:00 GMT.
Update #3 – cPanel hosting servers are up. Also, all email servers except for one are up.
We have been notified of some errors today, Logicboxes are working on it as a matter of urgency.
Errors that are already known about :
a) Supersite : ProductKeyHash Seems to be empty! I Can not continue and I Should Not
b) Control panel searching : [r1] Error Message: Product key for category sitebuilder cannot be null. ]
We appreciate your patience.
Categories
LogicBoxes login problems
As of around 09:30BST (08:30GMT) the Logicboxes platform has had problems logging into both manage.netearthone.com and manage.resellerclub.com
We have already contact LB and awaiting an update.
:- 09:58 BST the platform seems to be allowing login.
Dear Reseller,
In order to improve the server’s performance, LB have scheduled a short downtime on one of the Linux (US) Hosting servers. This includes certain hardware upgrades to the specific server. Your Linux web hosting packages hosted on this server are expected to experience some minor disruption in services.
The maintenance is scheduled on:
Date – June 20, 2010
Start time – 1430 Hrs GMT
End Time – 1530 Hrs GMT
Duration – 1 Hr.
Impact:
1) Sites hosted on this server wil not resolve during the maintenance.
2) Manage web hosting console will be inaccessible.
3) Control Panel modifications/actions shal be queued.
Details about the IP addresses :
List of IPs affected:
67.15.184.41 67.15.184.52 67.15.184.53 67.15.184.54 67.15.184.55 67.15.184.56 67.15.184.57 67.15.184.58 67.15.184.59 67.15.184.60 67.15.184.61 67.15.184.62 192.168.2.200 67.15.184.4 67.15.184.231 67.15.184.240 67.15.47.2 67.15.47.5 67.15.47.23 67.15.47.138 67.15.47.144 209.62.37.19 67.15.254.154 67.15.254.155 67.15.254.156 67.15.254.157 67.15.254.158 67.15.254.159 67.15.254.160 67.15.254.161 67.15.254.162 67.15.254.163 67.15.254.235 67.15.254.236 67.15.254.237 67.15.254.238 67.15.254.239 67.15.254.240 67.15.254.241 67.15.254.242 67.15.254.243 67.15.254.244 67.15.254.245 67.15.254.246 67.15.254.247 67.15.254.248 67.15.254.249 67.15.254.250 67.15.254.251 67.15.254.252 67.15.254.253 67.15.254.191 75.125.56.110 75.125.56.111 75.125.56.112 75.125.56.113 75.125.56.114 75.125.56.115 75.125.56.116 75.125.56.117 75.125.56.118 75.125.56.119 75.125.56.120 75.125.56.121 75.125.56.122 75.125.56.123 75.125.56.124 75.125.56.161 75.125.56.162 75.125.56.163 75.125.56.164 75.125.56.165 75.125.56.166 75.125.56.167 75.125.56.168 75.125.56.169 75.125.56.170 75.125.56.171 75.125.56.172 75.125.56.173 75.125.56.174 75.125.56.175
Dear Resellers,.
The LB maintenance has been extended by 2 hours, this should therefore mean that the platform will be back at 1030GMT