Category: Downime notice

Scheduled mainteance

Categories
Downime notice NetEarth Group NetEarth One SSLReseller

Upgrade of Kayako live chat/ticket software.

This coming Monday 14th November starting at 1200GMT through 1600GMT we will be performing an upgrade to the Kayako suite we use.  We expect the total time to be less than this time, but allowing for the full 4 hours just in case.

This we are told should rectify a problem we reported to Kayako about live chat responses not being shown / sent to the person on live chat.

In this time, all ticket emails will be placed on hold, we will complete this at the MTA level, you will not be able to talk to live chat either in this time.  Once we have completed the upgrade, held ticket emails will be sent to the support suite and therefore tickets will be created.

 

1600GMT :-  Upgrade complete.

Categories
Changes on the LB platform Downime notice EMERGENCY downtime NetEarth One

Emergency downtime of manage.netearthone.com

Background :

LB last week changed the Load balancers that are associated with the above management interface.

This has created some instances where resellers were unable to get to our CP, yet could get to for instance the ResellerClub CP.

 

Resolution:

Today LB are reverting us to the old balancers which should put us back at the same position before the change that happened last week.  It will be between 1200 to 1400GMT.

 

Estimated downtime : 30 mins

Categories
Changes on the LB platform Downime notice EMERGENCY downtime NetEarth One

Emergency downtime of manage.netearthone.com

LogicBoxes have informed us they are moving our IP to different servers, this means a short downtime.

The date and time for the migration is –
Date : November 03, 2011.
Time : GMT 09:30 A.M. / IST 03:00 P.M.

Length of time : 30 mins

 

This will not affect the API, this only affects manage.netearthone.com

 

Categories
Downime notice EMERGENCY downtime NetEarth One

LogicBoxes OrderBox placed under emergency maintenance

We have just been informed that the OB has been placed under emergency maintenance.

We will update this post as soon as we know more.

Categories
Downime notice EMERGENCY downtime NetEarth One

LogicBoxes DNS service

0721GMT

LogicBoxes have just reported that their DNS service is “having issues”.

This affects all services, logging in, adding funds etc.

We will update this entry with more information as soon as we have more news!

0725GMT (from LB tweet)

MA:Our DNS is under attack due to which you will face problems with accessing Obox or hosting packages. Admin team would be fixing it ASAP

Categories
Downime notice NetEarth One

Scheduled downtime of LB platform for Database upgrade.

Following notification from LogicBoxes of a database upgrade, we have been given the following date :

 

Scheduled time: 13th Aug 2011, 23:00:00 GMT
Duration: 8 hrs
Details: We need to perform a Database Upgrade in order to improve the performance, stability and functionality of OrderBox.

Affected Services:

Orderbox would be down during this period and all related services ( e.g control panel, api, supersite, partnersite etc.) will not be functional.
Domain names registered with us will continue to function.

 

Categories
Downime notice NetEarth One Uncategorized

Issue with .GB.COM domains

Hi there,

Those that may have registered a gb.com domain through NetEarth One with the registry CentralNIC have probably seen a connection issue to your domain today, a statement from CentralNIC follows and we will keep you updated :

 

Unfortunately, the service CentralNic has been providing for domains ending .gb.com has been interrupted. We are currently taking legal advice about this and are taking urgent steps to restore the service.

This interruption relates to a longstanding legal dispute regarding the domain name gb.com, dating back to when the current shareholders acquired the business in 2004. We  can confirm, with absolute certainty, that no other CentralNic domain extensions are subject to any such disputes.

If you have any queries, please do not hesitate to contact our team at info@centralnic.com.

Categories
Downime notice EMERGENCY downtime NetEarth One

LogicBoxes Emergency downtime notice 28th July 2011

Emergency downtime scheduled by DC on the July 28th 2011

Based on an emergency maintenance required by our Datacenter, a brief downtime may be experienced on the 28th of July 2011.  Please find the details of the same below:

Reason:

The Network Engineers at our DC have identified a faulty supervisor module in the router. After consulting with the vendor, they have determined that the standby supervisor needs to be replaced in order to prevent any unexpected service disruptions.

Maintenance Notice
Maintenance has thus been scheduled for some of our servers as these hardware upgrades need to be made.

Maintenance Window:
Date: Thursday July 28, 2011
Duration: 4 hours
Start Time: 05:00:00 GMT

Affected Services:

  • Mail      architecture
  • Old      Windows hosting
  • Old      Linux hosting
  • OrderBox
  • Live      Chat
  • Support      Helpdesk
  • DNS      Service

While these are hot pluggable modules, a reload of the active supervisor  maybe required for it to properly recognize the new standby module. If at all the reboot is required, a service disruption of no more than 20  minutes can be expected.

While the engineers at our Datacenter will work to minimize the impact, customers may experience downtime on the above mentioned services.

Categories
Downime notice EMERGENCY downtime NetEarth One

LogicBoxes platform issue

23:55BST Wednesday 8th June

Page not found issues on the management interface.

We have spoken to LB and they are arranging for devs to investigate immediately.

We will keep this post updated.

0032BST Thursday 9th June

Platform control panel is back, we are testing the API now.

 

Further information from LogicBoxes :

There was an issue with the Database query, which has been fixed and the
login issues for the control panels are working fine.

 

Categories
Downime notice EMERGENCY downtime NetEarth One

LogicBoxes DNS DDoS attack

Currently at 1705 GMT on 8th June 2011, Lb are experiencing a DDoS attack.
We will update this blog with more information as soon as we get it.

Update: 1718 GMT

We are seeing that some domains are now resolving, mostly control panel logins.