Emergency Downtime on ANY NetEarth Group subsidiary – not scheduled
Background :
LB 10 days or so ago changed the Load balancers that are associated with the above management interface.
This has created some instances where resellers were unable to get to our CP, yet could get to for instance the ResellerClub CP.
Resolution:
Today (NOW) LB are reverting us to the old balancers which should put us back at the same position before the change that happened 2 weeks ago.
Estimated downtime : 30 mins
———–
This is now complete and working as of 1741GMT
Background :
LB last week changed the Load balancers that are associated with the above management interface.
This has created some instances where resellers were unable to get to our CP, yet could get to for instance the ResellerClub CP.
Resolution:
Today LB are reverting us to the old balancers which should put us back at the same position before the change that happened last week. It will be between 1200 to 1400GMT.
Estimated downtime : 30 mins
LogicBoxes have informed us they are moving our IP to different servers, this means a short downtime.
The date and time for the migration is –
Date : November 03, 2011.
Time : GMT 09:30 A.M. / IST 03:00 P.M.
Length of time : 30 mins
This will not affect the API, this only affects manage.netearthone.com
We have just been informed that the OB has been placed under emergency maintenance.
We will update this post as soon as we know more.
0721GMT
LogicBoxes have just reported that their DNS service is “having issues”.
This affects all services, logging in, adding funds etc.
We will update this entry with more information as soon as we have more news!
0725GMT (from LB tweet)
MA:Our DNS is under attack due to which you will face problems with accessing Obox or hosting packages. Admin team would be fixing it ASAP
We are in the process of moving the support suite service.
This includes the ticketing and live chat services. We will update this post as soon as it is complete.
Update 1 @ 1217BST :
Move has taken place and DNS updated. We will shortly perform the upgrade process of the support sutie to the latest version.
Update 2 @ 1700BST :
The support suite is moved and now updated.
Emergency downtime scheduled by DC on the July 28th 2011
Based on an emergency maintenance required by our Datacenter, a brief downtime may be experienced on the 28th of July 2011. Please find the details of the same below:
Reason:
The Network Engineers at our DC have identified a faulty supervisor module in the router. After consulting with the vendor, they have determined that the standby supervisor needs to be replaced in order to prevent any unexpected service disruptions.
Maintenance Notice
Maintenance has thus been scheduled for some of our servers as these hardware upgrades need to be made.
Maintenance Window:
Date: Thursday July 28, 2011
Duration: 4 hours
Start Time: 05:00:00 GMT
Affected Services:
While these are hot pluggable modules, a reload of the active supervisor maybe required for it to properly recognize the new standby module. If at all the reboot is required, a service disruption of no more than 20 minutes can be expected.
While the engineers at our Datacenter will work to minimize the impact, customers may experience downtime on the above mentioned services.
23:55BST Wednesday 8th June
Page not found issues on the management interface.
We have spoken to LB and they are arranging for devs to investigate immediately.
We will keep this post updated.
0032BST Thursday 9th June
Platform control panel is back, we are testing the API now.
Further information from LogicBoxes :
There was an issue with the Database query, which has been fixed and the
login issues for the control panels are working fine.
Currently at 1705 GMT on 8th June 2011, Lb are experiencing a DDoS attack.
We will update this blog with more information as soon as we get it.
Update: 1718 GMT
We are seeing that some domains are now resolving, mostly control panel logins.
GMT 8:10 AM: LB are currently experiencing some network trouble at their datacenter in the US.
LB are currently facing issues with the network at our data center due to which :
LB are working closely with the datacenter technicians to have this resolved at the earliest.
We will update this post once we know more from LB.
09:42 GMT All services are back to normal.