We are in the process of moving the support suite service.
This includes the ticketing and live chat services. We will update this post as soon as it is complete.
Update 1 @ 1217BST :
Move has taken place and DNS updated. We will shortly perform the upgrade process of the support sutie to the latest version.
Update 2 @ 1700BST :
The support suite is moved and now updated.
Effective August 17th 2011, LogicBoxes will be modifying the Free Email feature that is available with Domain Names. As per this new implementation, all new Domain Registrations will be offered up to 2 Free Email Accounts with a maximum mail space of 100MB per account.
LogicBoxes believe this change will allow Customers to try the email services offered and encourage them to upgrade to a paid Email Hosting package. The Free Email feature is optional and you can learn more about it : http://manage.netearthone.com/kb/servlet/KBServlet/cat118.html.
Impact on Existing Free Packages
There will be no impact on Existing Free Email packages and they will continue to function normally. However, if a Free Email Package has not been activated on an existing Domain, the new implementation will apply.
Following notification from LogicBoxes of a database upgrade, we have been given the following date :
Scheduled time: 13th Aug 2011, 23:00:00 GMT
Duration: 8 hrs
Details: We need to perform a Database Upgrade in order to improve the performance, stability and functionality of OrderBox.
Affected Services:
Orderbox would be down during this period and all related services ( e.g control panel, api, supersite, partnersite etc.) will not be functional.
Domain names registered with us will continue to function.
Hi there,
Those that may have registered a gb.com domain through NetEarth One with the registry CentralNIC have probably seen a connection issue to your domain today, a statement from CentralNIC follows and we will keep you updated :
Unfortunately, the service CentralNic has been providing for domains ending .gb.com has been interrupted. We are currently taking legal advice about this and are taking urgent steps to restore the service.
This interruption relates to a longstanding legal dispute regarding the domain name gb.com, dating back to when the current shareholders acquired the business in 2004. We can confirm, with absolute certainty, that no other CentralNic domain extensions are subject to any such disputes.
If you have any queries, please do not hesitate to contact our team at info@centralnic.com.
We have been monitoring the weekend live chat and support queues for the last 6 weeks, the decision has been taken to change the Saturday support hours slightly.
This has come about because we are seeing a significant decrease in support requests and and live chat requests on Saturday morning and evening, so starting today Saturday, 23rd July 2011, the hours are changing to the following :
Live chat Start : 09:00
Live chat End : 22:00
Tickets will still be monitored so any significant surge due to an unforseen service failure will still be given utmost priority, fear not, your overall NEO experience of great service will not change.
Following a successful beta phase, SSLReseller is pleased to release to the general community its module for use with WHMCS.
This module will allow your WHMCS to purchase the following certificates of GlobalSign in one simple step :
Alpha Standard
Alpha WildCard
GlobalSign Domain Validated Standard
GlobalSign Domain Validated WildCard
GlobalSign Domain Validated AUTOCSR Standard
GlobalSign Domain Validated AUTOCSR WildCard
GlobalSign Organization Validated Standard
GlobalSign Organization Validated PublicIP
GlobalSign Organization Validated WildCard
GlobalSign Organization Validated AUTOCSR Standard
GlobalSign Organization Validated AUTOCSR PublicIP
GlobalSign Organization Validated AUTOCSR WildCard
GlobalSign Extended Validation
Your customer has full control for re-issuing, cancelling and decoding (AutoCSR) the certificates in the clientarea.
We will be adding at a later stage full SAN support, and the new OneClickSSL vouchers with remote install feature into cPanel of the SSL cert purchased.
Further modules will be released soon for other popular billing applications.
The .NAME Registry will be increasing the price of .name domains by the end of this month, therefore on Thursday 30th at 12:59 UTC, the pricing will be updated to be in line with the .ORG and .BIZ pricing.
Tier 1 – $ 9.90
Tier 2 – $ 9.40
Tier 3 – $ 9.10
Tier 4 – $ 8.99
Tier 5 – $ 8.79
The .INFO Registry (Afilias) will be increasing the price of .INFO domains by the end of this month, therefore on Thursday 30th at 12:59 UTC, the pricing will be updated to be in line with the .COM pricing.
Tier 1 – $ 8.93
Tier 2 – $ 8.37
Tier 3 – $ 8.27
Tier 4 – $ 8.17
Tier 5 – $ 7.97
23:55BST Wednesday 8th June
Page not found issues on the management interface.
We have spoken to LB and they are arranging for devs to investigate immediately.
We will keep this post updated.
0032BST Thursday 9th June
Platform control panel is back, we are testing the API now.
Further information from LogicBoxes :
There was an issue with the Database query, which has been fixed and the
login issues for the control panels are working fine.