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NetEarth One

NetEarth Christmas and New Year support times 2012 / 2013

Christmas and New Year Support hours 2012/2013

 

Support will be open the following hours over the holiday period:

Christmas Eve                    Monday 24th December 2012           10:00 through 18:00
Christmas Day                    Tuesday 25th December 2012           12:00 through 18:00
Boxing Day                         Wednesday 26th December 2012      11:00 through 16:00
New Years Eve                   Monday 31st December 2012           10:00 through 18:00
New Years Day                  Tuesday 1st January 2013                  12:00 through 18:00

Categories
Changes on the LB platform NetEarth One

Important IP Changes | Post OrderBox Migration

Important IP Changes – Post OrderBox Migration

LB are happy to announce the successful migration of OrderBox to the TexasOne DataCenter in Austin,TX that happened on the 24th of November, 2012. As part of this migration, they’d like to highlight a couple of important changes that need to be made.

Post the migration, the IP addresses associated with a few of their services have changed. Below is a list of the IP addresses that have changed:

URLs Old IP New IP
SuperSite 1 67.15.184.7 209.99.17.18
SuperSite 2 67.15.184.210 209.99.17.23
PartnerSite 67.15.184.29 209.99.17.21
Control Panel 67.15.47.4 209.99.17.12
WHOIS servers 67.15.47.4
67.15.47.186
209.99.17.12
209.99.17.12
Soap API 67.15.184.39 209.99.17.19
HTTP API (test.httpapi.com) 67.15.184.38 209.99.17.20
HTTP API (httpapi.com) 67.15.47.185 209.99.17.14

LB have automatically made these changes for Domains that are using the platform DNS and are pointing to our name servers. However, if your Domains’ DNS are managed on another platform, you will need to manually update its name servers and DNS to point to the new IP addresses mentioned above.

We urge you to review the list of changed IPs above, and if you have pointed your URLs to the older IPs, we recommend changing them at the earliest. We also request you to send out the same details to your resellers so they can make the necessary changes if needed.

You will have time till the 24th of December, 2012 to make these changes, thus we strongly recommend that you go ahead with making these changes to avoid any issues or down times post this date.

 

Categories
EMERGENCY downtime NetEarth One

LogicBoxes platform failure

LogicBoxes in the last hour have had a platform failure suspending all reseller account under many registrars, this is also including their own brands.

We are speaking with LB on the phone to get this resolved, I will update this blog post as soon as I have further information.

If your account shows as suspended, DO NOT request a password reset as this will achieve nothing and will then make matters worse going forward (resetting of passwords etc).

 

LogicBoxes have now updated their own forums :

 

The topic can be found here:
http://forums.myorderbox.com/index.php?showtopic=4367

01:17GMT :

LogicBoxes are running a series of DB updates to revert incorrect changes.

Resellers should already be able to login, subresellers shortly and lastly customers.

03:30 GMT

The platform has update that created this issue has been fixed, all reseller accounts are as they were before this issue, same for customer accounts.

 

We will update further when more information is available from LogicBoxes.