NetEarth Group, inc

May 23, 2010

LB :- Memory exceptions on one of the windows hosting servers

Filed under: Changes on the LB platform, Downime notice, NetEarth One — admin @ 09:53

Hello Reseller,

Over the past few days, LB have noticed a few memory exception errors on one of their Windows web hosting servers. This is probably due to some specific sites hogging up the resources on this server. As a result of this, a few other clients have been intermittently experiencing insufficient memory exceptions on their websites.

Being a shared hosting environment, we are trying to isolate the sites affecting the overall server performance, and provide them some additional sets of resources. To obtain more information on an individual site performance and logs, we are taking a few measures, which will have some minor impacts on your sites hosted here.

Following are the details of measures taken by us and respective impact on your website:

1. A separate centralized logging system on the server

Impact: Your websites’ web logging (http logs) will be disabled for the time being.

2. Split all the websites under different application pools – to monitor specific site’s performance

Impact: This will not have any impact on your website resolution

3. Limiting concurrent number of connections to 100, for each website.

Impact: Based on the existing set of information, you may not experience any service interruptions. However, in case your website exceeds the set limit (100 concurrent connections); you might see the message “Service Unavailable”, for a few seconds.

Should you receive this message, please do inform our support help desk via support ticket. The exercise is being performed this weekend and the limitations shall be in place until Tuesday – 24/05/2010.

We regret the inconvenience you may experience on account of this, and request your kind cooperation to help us get to the root cause of the problem and ensure uninterrupted services.

For any additional information, kindly contact our support help desk.

May 22, 2010

.US Unavailability Notice: May 22, 2010

Due to the scheduled maintenance at the .US Registry, the LogicBoxes .US Production environment would be undergoing a planned downtime for maintenance, as per the following schedule:

Maintenance Window

DateMay 22, 2010
Time: 1200 hrs – 1800 hrs GMT/UTC
Duration: 6 hours

Affected Systems - Domain Name Registrations, Renewals, Transfers, Management on the Live interface.

This outage shall have no impact on your domain names, which will continue to work properly. Please feel free to get in touch with our Support team, in case of any queries/doubts.

.ASIA Unavailability Notice: May 27, 2010

Due to the scheduled maintenance at the .ASIA Registry, the LogicBoxes .ASIA Production environment would be undergoing a planned downtime for maintenance, as per the following schedule:

Maintenance Window

DateMay 27, 2010
Time: 1500 hrs – 1900 hrs GMT/UTC
Duration: 4 hours

Affected Systems - Domain Name Registrations, Renewals, Transfers, Management on the Live interface.

This outage shall have no impact on your domain names, which will continue to work properly. Please feel free to get in touch with our Support team, in case of any queries/doubts.

CentralNic Unavailability Notice : May 23, 2010

The LogicBoxes CentralNic Production environment would be undergoing a planned downtime for maintenance, as per the following schedule:

Maintenance Window

DateMay 23, 2010
Time: 10:00 hrs – 11:00 hrs GMT/UTC
Duration: 1 hour

Affected Systems - Domain Name Registrations, Renewals, Transfers, Management on the Live interface.

This outage shall have no impact on your domain names, which will continue to work properly. Please feel free to get in touch with our Support team, in case of any queries/doubts.

May 20, 2010

Scheduled .com/.net Production Maintenance (2 Day Notice)

Filed under: NetEarth One, Registry maintenance - scheduled — admin @ 13:36

The .com/.net Production environment will be taken offline on Saturday, May 22, 2010 EDT (Sunday, May 23, 2010 UTC) for a scheduled maintenance.

 

Date: Saturday, May 22, 2010 EDT (Sunday, May 23, 2010 UTC)

Time: 2100 hrs – 2145 hrs EDT (0100 hrs – 0145 hrs UTC)

Duration: 45 Minutes

Purpose: Routine Maintenance

 

If you require further assistance, please contact us.

May 19, 2010

Email Hosting & Multi Year Pricing Updates

Filed under: Changes on the LB platform, NetEarth One — admin @ 13:14

 Email Hosting Storage Space increased to 2 GB

From the 17th of May, 2010, all new Email Hosting packages will come with 2 GB Storage Space per Email Account.

New Features of Email Hosting @ $0.49/month:

  • Unlimited Email Accounts
  • 2 GB Storage Space per Email Account

Multi Year Pricing – From 22nd May, 2010

As announced previously, LB will be launching Multi Year Pricing on the 22nd of May, 2010. Using this new tool you can incentivize Customers to purchase Domains for multiple years. 

Impact on Customer Slabs:

As part of this launch, we will be deprecating all Customers Slabs. 

Impact on Specific Pricing:

Post the launch on the 22nd, Specific Pricing will have the highest priority for Customers. A Customer for whom you have set a Specific Price will always be charged that price regardless of the Promo Price or Telescopic Price that is available. In case there is no Specific Price set, your Customer will be charged the lower price between the Promo Price and Telescopic Price.

However, the implementation for Resellers and Sub-Resellers will not be affected by this launch. They will continue to be charged the lowest available price between the Specific Price, Promo Price and regular Slab based Price.

We will send across more information on this launch across the week, including the SuperSite and PartnerSite changes.

May 10, 2010

Live support unavailability

Filed under: NetEarth Group, NetEarth One, SSLReseller — admin @ 09:09

Dear Resellers,

During the period of 2200 11th May 2010 through 1000 19th May 2010 NetEarth will be running a reduced live chat service.

This will not affect standard support tickets as these will continue to be answered in the order they are received.

If you require NetEarth One support, you may wish to look through our knowledgebase at http://manage.netearthone.com/kb

May 7, 2010

LogicBoxes: Linux Hosting – Change in Backup Policy

Filed under: Changes on the LB platform, NetEarth One — admin @ 12:56

Dear Reseller,

LB will be limiting the Back up feature on existing Linux Hosting Packages that are using the old infrastructure (not cpanel) from the 12th of May, 2010. As per the new limit, LB will only store the last three back ups made for any existing package.

Current Scenario:

Currently, a Customer can make unlimited back ups of their packages and they are all stored on their servers.

This negatively affects their servers as it leads to:

  • Additional and unnecessary load
  • Exposure to potential abuse

New Implementation:

Through the new implementation, Customers will still be able to make back ups as frequently as required. However, only the last three back ups will be stored on their servers. Every time a new back-up is made, the oldest back-up will be replaced.

This implementation will be applicable from the 12th of May, 2010.

Important: Starting today, all new Back up Policies will be limited as per the new implementation of storing only three back-ups.

If you require your previous back-ups:

If your Customers require old back-ups, which are older than the last three made, they will need to download the back-ups to their local machines before the 12th of May, 2010.

Please pass on this information to your Resellers and Customers to ensure that they are prepared for this modification and can make the necessary updates at their end.

May 3, 2010

LogicBoxes platform down!

Filed under: Downime notice, EMERGENCY downtime, NetEarth One — admin @ 14:31

AS of 13:29GMT on Monday 3rd May 2010, the LogicBoxes platform appears to have gone down, I will keep this post updated until is it back up.

13:50 Platform is up, just waiting for reason

May 1, 2010

Live support changes.

Filed under: NetEarth Group, NetEarth LLC, NetEarth One, SSLReseller — admin @ 11:48

Hi all,

We are slightly changing our hours on a Sunday, currently the live support is 0800 to 0000 BST, this is changing to 1000 to 2200 BST

Over the past 8 weeks we have been monitoring the support desk and notice between 2200 and midnight on a Sunday, there is very little maybe 1 or 2 live chat requests, and therefore it makes economical sense  to change those hours, this currently does not change Monday through Saturday 0800 to 0000 BST.

This is across all brands, NEO, NEG and SSLReseller.

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