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March 12, 2020

LogicBoxes Scheduled maintenance on 15 March 2020 – updated

Filed under: Changes on the LB platform,Downime notice,NetEarth One — chrisp @ 10:59

Updated: Friday 13th March @ 10:10

As a part of LB’s endeavours to constantly upgrade their platform, they will be performing constructive maintenance on the database. During this maintenance, they will be switching the Database WAL(write-ahead logging) level to logical. 

Affected Services : 

This update will have a direct impact on the Control Panel and API services. Hence, during the maintenance you may not be able to:

1) Access and manage your orders from the Orderbox Control Panel.
2) Purchase orders from the Supersite.
3) Access the CSV Reports portal.
4) Manage the domain forwarding service from the Domain Forwarding interface. 
5) Use the API service
6) Access the Whois service.


Date: Sunday, 15th March 2020
Duration: 30 Minutes
Start Time: 1:30 AM GMT| 7:00 AM IST
End Time: 2:00 AM GMT| 7:30 AM IST

Though the scheduled maintenance window is of 30 minutes, you may face intermittent connectivity issues for around 5 minutes or less.

Their development team will be actively monitoring the system to ensure that there is minimal degradation of services.

December 23, 2019

Christmas and New Year opening hours for support 2019/2020

Filed under: NetEarth One — chrisp @ 15:20

Support will be open the following hours over the holiday period in GMT:

Christmas EveTuesday24th December 201908:00 through 17:00
Christmas DayWednesday25th December 201912:00 through 17:00
Boxing DayThursday26th December 201910:00 through 17:00
New Years EveTuesday31st December 201908:00 through 17:00
New Years DayWednesday1st January 202012:00 through 17:00

December 11, 2019

LB platform now has GA 2FA

Filed under: Changes on the LB platform,NetEarth One — chrisp @ 15:26

LogicBoxes today completed the addition of Google Authenticate to the OrderBox.

To enable this for your account, login to NEO >> Person Icon (top right corner) >> Your Account & Security and you will see it half way down in the middle.

Please set this up as soon as you can to protect the domains within your accounts.

December 10, 2019

Important Announcement: Upcoming Registries Domain Price Hike for Afilias and Nominet TLDs

Filed under: NetEarth One,Registry Price Increase — chrisp @ 15:49

Afilias is updating their pricing as of 1st January, we will be updating the pricing on 31st December 2019 at 2100 UTC.

TLDNew Add / Renew or TransferNew restore
bet $ 13.99$89.00
bio $ 51.95$98.00
black $ 40.95$98.00
blue $ 13.99$89.00
info $ 13.95- $ 15.50$89.00
kim $ 13.99$89.00
mobi $ 17.50- $ 18.50$75.00
pet $ 13.99$89.00
pink $ 13.99$89.00
poker $ 40.95$98.00
pro $ 17.95$65.00
promo $ 13.99$89.00
red $ 13.99$89.00
shiksha $ 13.99$89.00
ski $ 34.95$98.00

Nominet on the 13th January 2020 will be updating their pricing for .UK as well, this will be for all variants of .UK and the increase in price will be $0.20 per year. Therefore on the 12th of January at 2200 UTC we will increase the pricing on the paltform.

June 29, 2019

Nominet release of unregistered/claimed 2nd level .UK domains.

Filed under: NetEarth One — chrisp @ 20:51

Nominet is releasing the unclaimed/unregistered 2nd level .UK domains on Monday 1st Jully 2019.

The platform will for this period of time (1st July to 5th July inclusive) will use the PDR-IN tag for registrations, this is because of the way it has been implemented. The domains can be ordered from 1400UTC by either the Supersite2 or the API. The domains can be fully managed from the platform as normal, and on renewal, the domain will automatically be transferred to the NETEARTHONE tag without the need of any intervention by you. On the 6th July, the registrations will go back to using NETEARTHONE tag.

The schedule is listed below :

All domains with rights that were not registered by the rights holder will be put into five batches in alphabetical order.?Each batch will be released at 14:00 BST (UTC+1) from 1st?July to 5th?July 2019.? All domains in a batch will become available at the same time (14.00 BST UTC+1).?Once the domain has become available during the release period it will remain available throughout the release period.

The release schedule is as follows:

Batch 1: Domains beginning 0-9, a-b?
Batch 2: Domains beginning c-f??
Batch 3: Domains beginning g-m?
Batch 4: Domains beginning n-s??
Batch 5: Domains beginning t-z??

Domains released in batch 1 (1st July) will become generally available through the standard .UK?EPP connection and WDM one week later, i.e. on 8th July at or after 14.00 BST (UTC).? Batch 2 on 9th July, batch 3 on?10th July etc?.

June 27, 2019

.CLUB Domain Name price increase notice

Filed under: NetEarth One,Registry Price Increase — chrisp @ 13:57
We have been made aware by LogicBoxes (who we get .CLUB through) that the pricing is increasing on 1st July 2019 – there is not much notice on this and it is a registry increase. 

The new pricing will be $14.99 for Registration, Renewal and Transfer. Restoration is not changing. 

We will update the pricing on .CLUB on Sunday 30th June at 2100UTC.

May 16, 2019

Neustar .biz Price Increase Effective 31st October 2019 at 2200 UTC

Filed under: NetEarth One,Registry Price Increase,Uncategorized — chrisp @ 12:58

Neustar the .BIZ registry is increasing its cost price to each ICANN registrar, for registration, renewal or transfer. This will be effective on 31st October 2019 at 2200 UTC.

Therefore the new prices per Tier are :

Tier 1 : $15.35
Tier 2 : $14.80
Tier 3 : $14.50
Tier 4 : $14.29
Tier 5 : $14.19

Restoration pricing will increase by $1.15 to $80.57 which will include 1 year renewal of the domain name.

March 1, 2019

LogicBoxes CP and API under network attack

Filed under: NetEarth One — chrisp @ 09:52

At the moment as this is written, the LB platform is under a DDoS attack.

It happened once before today around 0828 for 10 to 15 minutes – ill update this post when I know more.

November 20, 2018

Important update: Upcoming maintenance on OrderBox services

Filed under: Downime notice,NetEarth One — chrisp @ 08:51

This notice contains important information about a system-wide downtime that is scheduled for Sunday, 2nd of December, 2018 at 01:30 AM UTC.

In an effort to secure the LB platform even further with the latest updates and security upgrades, they’ll be carrying out maintenance on all OrderBox related services.

Please find details of this scheduled downtime below:

Date 2nd December 2018
Start Time 01:30 AM UTC
05:30 PM PST (1st December 2018)
07:00 AM IST
Expected Maintenance Window 3 hours
Services Affected OrderBox (Admin & Customer) Control Panel and APIs, WebPro Panel, SuperSite and PartnerSite, WHOIS Services and CSV Reports
Reason System Maintenance for the Transactional Database Upgrade from PostgreSQL 9.3 to 10.5
Impact on your services This maintenance will in no way affect your websites, domains, mail services or any other active web product that you may have purchased from us.
Impact on Support There will be no impact on our Support services.

Please note: You may encounter issues with OrderBox and related services for the 3 hours of scheduled maintenance window as mentioned above.

November 1, 2018

LB Important Announcement: Updated Terms of Service for Shared Hosting

Filed under: Changes on the LB platform,NetEarth One — chrisp @ 16:43

We have received the following from LogicBoxes regarding use of the platform for shared hosting :

This is to notify you that LB are updating their Terms of Service (ToS) for all our Shared Hosting Products. In the recent investigation of their current Shared Hosting packages, LB have identified websites that consume excess bandwidth resulting in a strain on the server resources, thereby adversely affecting the server performance for the rest of the users. Given the excess bandwidth they consume, LB strongly believe that such websites are best compatible with a VPS or Dedicated Server as opposed to a Shared Hosting Package.
In order to control unfair usage of the performance of their servers, LB will be implementing certain checks on their platform. The anti-abuse checks that will be implemented are as follows:
1. LB will be explicitly calling out capabilities of Shared Hosting servers and their use cases. As a violation parameter, LB have added limitations on the usage of disk space for storage of emails and other content.
2. LB have updated the ToS, thereby allowing LB to ensure that they can put suitable restrictions on the amount of resources consumed by “very heavy traffic websites” (websites running on packages that use up 25% of server resources for longer than 90 seconds) which include but are not limited to disk space, bandwidth, number of domains, disk I/O, DB space, etc.
How does it affect you?
These changes will only affect very heavy traffic websites, i.e., those who are using 25% of server resources for longer than 90 seconds, as mentioned above.
These very heavy traffic websites will be intimated and asked to move to a more suitable platform by upgrading their package. You can optimize on this opportunity by pitching a better fitting option (for example, a VPS or a Dedicated Server) to these website owners so that they don’t have to suffer from consequences such as reduced website speed, etc.
In case owners of these websites refuse to move or upgrade their package, LB will start limiting the resources they can consume, which in turn will ensure that the rest of the users continue receiving the best quality service available.

New terms of service for the LB platform and Shared Hosting is here

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