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March 1, 2019

LogicBoxes CP and API under network attack

Filed under: NetEarth One — chrisp @ 09:52

At the moment as this is written, the LB platform is under a DDoS attack.

It happened once before today around 0828 for 10 to 15 minutes – ill update this post when I know more.

November 20, 2018

Important update: Upcoming maintenance on OrderBox services

Filed under: Downime notice,NetEarth One — chrisp @ 08:51

This notice contains important information about a system-wide downtime that is scheduled for Sunday, 2nd of December, 2018 at 01:30 AM UTC.

In an effort to secure the LB platform even further with the latest updates and security upgrades, they’ll be carrying out maintenance on all OrderBox related services.

Please find details of this scheduled downtime below:

Date 2nd December 2018
Start Time 01:30 AM UTC
05:30 PM PST (1st December 2018)
07:00 AM IST
Expected Maintenance Window 3 hours
Services Affected OrderBox (Admin & Customer) Control Panel and APIs, WebPro Panel, SuperSite and PartnerSite, WHOIS Services and CSV Reports
Reason System Maintenance for the Transactional Database Upgrade from PostgreSQL 9.3 to 10.5
Impact on your services This maintenance will in no way affect your websites, domains, mail services or any other active web product that you may have purchased from us.
Impact on Support There will be no impact on our Support services.

Please note: You may encounter issues with OrderBox and related services for the 3 hours of scheduled maintenance window as mentioned above.

November 1, 2018

LB Important Announcement: Updated Terms of Service for Shared Hosting

Filed under: Changes on the LB platform,NetEarth One — chrisp @ 16:43

We have received the following from LogicBoxes regarding use of the platform for shared hosting :

This is to notify you that LB are updating their Terms of Service (ToS) for all our Shared Hosting Products. In the recent investigation of their current Shared Hosting packages, LB have identified websites that consume excess bandwidth resulting in a strain on the server resources, thereby adversely affecting the server performance for the rest of the users. Given the excess bandwidth they consume, LB strongly believe that such websites are best compatible with a VPS or Dedicated Server as opposed to a Shared Hosting Package.
In order to control unfair usage of the performance of their servers, LB will be implementing certain checks on their platform. The anti-abuse checks that will be implemented are as follows:
1. LB will be explicitly calling out capabilities of Shared Hosting servers and their use cases. As a violation parameter, LB have added limitations on the usage of disk space for storage of emails and other content.
2. LB have updated the ToS, thereby allowing LB to ensure that they can put suitable restrictions on the amount of resources consumed by “very heavy traffic websites” (websites running on packages that use up 25% of server resources for longer than 90 seconds) which include but are not limited to disk space, bandwidth, number of domains, disk I/O, DB space, etc.
How does it affect you?
These changes will only affect very heavy traffic websites, i.e., those who are using 25% of server resources for longer than 90 seconds, as mentioned above.
These very heavy traffic websites will be intimated and asked to move to a more suitable platform by upgrading their package. You can optimize on this opportunity by pitching a better fitting option (for example, a VPS or a Dedicated Server) to these website owners so that they don’t have to suffer from consequences such as reduced website speed, etc.
In case owners of these websites refuse to move or upgrade their package, LB will start limiting the resources they can consume, which in turn will ensure that the rest of the users continue receiving the best quality service available.

New terms of service for the LB platform and Shared Hosting is here

October 12, 2018

Registry price increase – .BIZ

Filed under: NetEarth One,Registry Price Increase — chrisp @ 16:04

Neustar the registry behind .BIZ is increasing its wholesale price to registrars on 12th November 2018.

This increase will take effect from 11th November at 2200UTC.

The price increase is $1.42 per year for registration, renewal or transfer. Restoration will also increase by the same amount.

 

October 9, 2018

nTLDs being set to “Do Not Sell”

We are in the process of moving the following nTLDs over to our own credentials, whilst this is happening they have been set to “Do Not Sell” on the platform.

HOST
ONLINE
PRESS
SITE
SPACE
STORE
TECH
WEBSITE
XYZ

We estimate this will be for a few days. Whilst at this state any already purchased domains will still work and you will be able to manage those domains as normal.

As soon as we are back up on these, they will be set to “Sell” again.

September 19, 2018

LogicBoxes price corrections from earlier post

Filed under: NetEarth One,Registry Price Increase — chrisp @ 16:10

LogicBoxes managed to get some of hte pricing wrong out of hte 50 odd TLDs to go live.  Below are the corrected pricing that will go live this Friday, 21st September 2018 at Midday BST.

.COM.MX
Registration – no change
Renewal and transfer per year – $ 22.95
Restore – $ 55.00

.ORG.MX
Registration – no change
Renewal and transfer per year – $ 25.95
Restore – $ 55.00

.NZ
Registration, renewal – no change
Restore – $ 45.00

September 14, 2018

Registry price increase of .SPACE

Filed under: NetEarth One,Registry Price Increase — chrisp @ 16:13

Following an update from LogicBoxes, the .space nTLD will increase to the pricing below :

 

Tier 1 per year for Registration / Renewal and transfer : $ 17.95

Restoration of .space : $ 95.00

These prices will go live Monday 17th September 2018.

 

September 7, 2018

New nTLDs going live w/b: 10th September 2018

Filed under: NetEarth One — chrisp @ 13:09

Next week we will be activating some 50 extra nTLD’s, there will be a single price across all tiers.  Find below the Registration / Renewal / Transfer pricing, as well as restore pricing.

As these are new to NEO, the pricing is currently not the best and as we see more registrations / transfers in, we will adjust the pricing down.  As you will see, there are some nTLD’s that are well – absurd pricing, but, ultimately if there is demand, someone will register them…

 
TLD	 	Reg/Ren/Tra 	Restore 
 LAT		$22.99 	 	$95.20 
 HOSPITAL	$37.55 		$87.36 
 CAM		$8.43 	 	$77.28 
 ECO		$56.59 	 	$106.40 
 Health		$56.59 	 	$106.40 
 ICU		$6.19 	 	$100.80 
 FUN		$17.39 	 	$89.60 
 ART		$10.67 	 	$60.48 
 COURSES	$28.59 	 	$5.60 
 STUDY		$22.99 	 	$5.60 
 DOCTOR		$74.51 	 	$124.32 
 MOM		$28.59 	 	$67.20 
 STORE		$45.39 	 	$162.40 
 VIP		$11.79 	 	$72.80 
 COM.MX		$15.68 	 	$36.96 
 COM.BR		$13.99 	 	$17.92 
 GDN		$9.55 		$59.36 
 TUBE		$22.97 	 	$72.78 
 STREAM		$22.97 	 	$72.78 
 EC		$44.79 	 	$103.61 
 EARTH		$17.39 	 	$89.60 
 MIAMI		$14.03 	 	$75.04 
 JETZT		$15.15 	 	$64.96 
 SHOPPING	$22.99 	 	$72.80 
 SHOP		$27.47 	 	$166.88 
 3rd Level EC	$44.79 	 	$103.61 
 GAMES		$14.03 	 	$63.84 
 HOW		$22.99 	 	$140.00 
 ORG.MX		$14.55 	 	$36.96 
 BET		$11.74 	 	$61.54 
 SEX		$76.98 	 	$126.78 
 LTDA		$31.95 	 	$81.76 
 SRL		$29.71 	 	$79.52 
 PROMO		$11.74 	 	$61.54 
 PET		$11.74 	 	$61.54 
 LOTTO		$1,400.59 	$1,450.40 
 BLOG		$22.99 	 	$72.80 
 NAME 3rd Level	$8.06 	 	$57.79 
 SECURITY	$2,240.59 	$4,485.60 
 PROTECTION	$2,240.59 	$4,485.60 
 FEEDBACK	$28.59 	 	$313.60 
 THEATRE	$560.59 	$1,125.60 
 FM		$95.79 	 	$140.00 
 NZ		$14.55 	 	$29.12 
 GAME		$336.59 	$375.20 
 3rd level BR	$13.99 	 	$17.92 
 MX		$44.80 	 	$81.76 

The above costs for Reg/Ren and transfer, are for 1 year.  Also the restoration cost includes the reneal too.

 

August 17, 2018

Afilias Fee hikes September 2018

Filed under: NetEarth One,Registry Price Increase,Uncategorized — chrisp @ 14:38

Afilias is increasing the amount charged for Registration / Renewal / Transfer and restoration on 1st September 2018 for the following TLD’s.

We will be setting the following prices on 31st August 2018 @ 2200 BST :

Registration / Renewal and Transfer pricing per year :

TLD			Tier 1 -5

ARCHI			$48.95		
BET			$12.95		
BIO			$47.95		
BLACK			$37.95		
BLUE			$12.95		
KIM			$12.95		
PET			$12.95		
PINK			$12.95		
POKER			$37.95		
PRO			$15.98		
PROMO			$12.95		
RED			$12.95		
SHIKSHA			$12.95		
SKI			$33.95		
xn--6frz82g (Mobile)	$12.95

INFO			$13.95	$13.45	$13.25	$12.75	$12.50			

Restoration pricing will be confirmed closer to the time (we would expect next week as we are confirming a few “facts” at the moment).

 

May 24, 2018

Further GDPR changes on the LB platform – PLEASE READ

Filed under: Changes on the LB platform,NetEarth One — chrisp @ 22:52

Further to the previous blog posts on GDPR, there are now more points that have changed/updated with regards how LogicBoxes is handling this through the platform.  (a lot of the below is a cut/paste from LB information provided to NEO regarding platform changes, so we/us/our etc = LogicBoxes)

Previously LB was going to deploy TrustArc throughout the platform, this has now changed :

Applying TrustArc to SS, Partnersite:

We will not be deploying the TrustArc tool throughout the reseller chain. However, If you use cookies on your website, there are a variety of  open-source tools you may be able to utilise to obtain and manage cookie consent from your customers such as  

  1. Cookie Consent by Insites

  2. Tarteaucitron.js

  3. Cookie Consent

.ES domain registrations :

.ES domain registrations will be set to “do no sell” throughout the platform.  The reason for this is NIC.ES is not GDPR compliant, and therefore the “registrar”/Data Controller in this case, LB, would be liable for any fine.  You could argue that .ES is the entity that is creating the problem, but, as we have seen in the past with .ES they are not the fastest registry to fix things.

Webform for external contact to a domain contact: 

We will be launching a site within the next day or so to allow anyone to make contact to a domain contact as WHOIS will be anonymized for certain individuals.  More will come on this shortly.

SuperSite & PartnerSite
1. Data Transfer and Marketing Consent on SuperSite:
New Checkboxes have been introduced to the storefront that are shown to EU users. These will be shown when a new user selects a country from the European Economic Area and indicates that their account will be associated with that region. The other condition is when the user is an existing one and logs in to select an EEA country contact to associate with the domain name purchase; the checkbox will be shown before transaction completion.

 

Please find a brief understanding of these checkboxes below:
a. Your Terms of Service & acknowledgement of your Privacy Policy*
i. You are solely responsible for providing your customers with a Privacy Policy that accurately describes what data you collect from your customers and how you store, use and share or disclose such data and what choices your customers have with respect to such data.
b. Receiving marketing emails from you by providing your customers with the opportunity to opt-out of receiving such emails
i. If a customer opts-out of receiving marketing emails, that customer’s email preference will be sent to you in the customer sign up email. You must exclude all customers who opted-out from your marketing email campaigns.
ii. PLEASE NOTE: While we have currently provided you with the functionality to allow your customers to opt-out of receiving marketing emails, it is solely your responsibility to determine whether it is appropriate for you to rely on this opt-out solution or if you are required to obtain opt-in consent from your customers through alternative means.
c. For new sign-ups, the interfaces will collect consent from the customer to allow personal data transfers outside the EEA for processing because our platform servers are located in the USA.
d. If a customer selects an EU country during the purchase flow, an EU VAT ID box will be displayed to the customer.
e. For customized SuperSites, this code will be pushed into the site’s code bank, you will need to accept these code changes and check the integrity of your design and form changes. For your reference, here are the files that will be modified from our end:
i. misc/login/includes/customer_signup.html
ii. misc/signup/signup_form.html
iii. misc/login/includes/customer_signup.html
iv. legal/legal/legal.html
f. If you are using our API to send user sign up forms to the platform, please use the API methods here to send the consent you collect to OrderBox. You can also log this on a local DB to manage the opt in based marketing for new customers.
2. Consent on PartnerSite:
If a new reseller selects an EEA country from the country drop-down menu during sign up, three consent check boxes will be displayed to the reseller:
a. Agreeing to your Terms of Service & acknowledging the Privacy Policy
b. Receiving marketing emails from you
i. Your customer’s email preference will be sent to you in the Reseller sign up email. You must exclude these users from your marketing email campaigns
c. For customized PartnerSites, this code will be pushed into the site’s code bank, you will need to accept these code changes and check the integrity of your design and form changes. For your reference, here are the files that will be modified from our end:
i. legal/reseller_legal/reseller_legal.html
d. Consent from the customer to allow personal data transfers outside the EEA region for processing because the platform servers are located in USA
API changes to OrderBoxFor all LogicBoxes partners using the API, we will be making some changes to a few domain registration API calls which you will need to incorporate in your existing domain registration setup. We have documented these API changes in detail here.

Control Panel

 

1. Enabling/Disabling GDPR Protection:

 

Customers from all EEA countries using the OrderBox customer control panel will be given an option to enable or disable the GDPR Protection, which masks the customer’s WHOIS data to comply with the GDPR requirements, from their control panels. However, by default GDPR Protection for EEA customers will be enabled.
2. You will need to upload your GDPR compliant Privacy Policy:
We are introducing a new feature, which allows you to upload a privacy policy on SuperSites, PartnerSites and Control Panels. If the GDPR applies to you, it is your responsibility to ensure that you have a GDPR compliant Privacy Policy. As an organization and service provider, we have updated our Privacy Policy which you can find here.
a. There are a few tools available in the market that can help you draft a GDPR compliant Privacy Policy and make it GDPR compliant at a minimal cost
b. https://termsfeed.com/privacy-policy/generator is an example
c. Other such tools are listed here: https://digital.com/blog/best-privacy-policy-generators/
API changes to OrderBox

For all LogicBoxes partners using the API, we will be making some changes to a few domain registration API calls which you will need to incorporate in your existing domain registration setup. We have documented these API changes in detail here.

 

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