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November 11, 2011

Emergency downtime of

Background :

LB last week changed the Load balancers that are associated with the above management interface.

This has created some instances where resellers were unable to get to our CP, yet could get to for instance the ResellerClub CP.



Today LB are reverting us to the old balancers which should put us back at the same position before the change that happened last week.  It will be between 1200 to 1400GMT.


Estimated downtime : 30 mins

November 3, 2011

Emergency downtime of

LogicBoxes have informed us they are moving our IP to different servers, this means a short downtime.

The date and time for the migration is –
Date : November 03, 2011.
Time : GMT 09:30 A.M. / IST 03:00 P.M.

Length of time : 30 mins


This will not affect the API, this only affects


October 4, 2011

LogicBoxes OrderBox placed under emergency maintenance

Filed under: Downime notice,EMERGENCY downtime,NetEarth One — admin @ 15:22

We have just been informed that the OB has been placed under emergency maintenance.

We will update this post as soon as we know more.

October 3, 2011

LogicBoxes DNS service

Filed under: Downime notice,EMERGENCY downtime,NetEarth One — admin @ 08:22


LogicBoxes have just reported that their DNS service is “having issues”.

This affects all services, logging in, adding funds etc.

We will update this entry with more information as soon as we have more news!

0725GMT (from LB tweet)

MA:Our DNS is under attack due to which you will face problems with accessing Obox or hosting packages. Admin team would be fixing it ASAP

August 18, 2011

Support suite move

Filed under: EMERGENCY downtime,NetEarth Group,NetEarth One — chrisp @ 11:34

We are in the process of moving the support suite service.
This includes the ticketing and live chat services.  We will update this post as soon as it is complete.


Update 1 @ 1217BST :

Move has taken place and DNS updated.  We will shortly perform the upgrade process of the support sutie to the latest version.

Update 2 @ 1700BST :

The support suite is moved and now updated.

July 27, 2011

LogicBoxes Emergency downtime notice 28th July 2011

Filed under: Downime notice,EMERGENCY downtime,NetEarth One — admin @ 16:04

Emergency downtime scheduled by DC on the July 28th 2011

Based on an emergency maintenance required by our Datacenter, a brief downtime may be experienced on the 28th of July 2011.  Please find the details of the same below:


The Network Engineers at our DC have identified a faulty supervisor module in the router. After consulting with the vendor, they have determined that the standby supervisor needs to be replaced in order to prevent any unexpected service disruptions.

Maintenance Notice

Maintenance has thus been scheduled for some of our servers as these hardware upgrades need to be made.

Maintenance Window:
Date: Thursday July 28, 2011
Duration: 4 hours
Start Time: 05:00:00 GMT

Affected Services:

  • Mail      architecture
  • Old      Windows hosting
  • Old      Linux hosting
  • OrderBox
  • Live      Chat
  • Support      Helpdesk
  • DNS      Service

While these are hot pluggable modules, a reload of the active supervisor  maybe required for it to properly recognize the new standby module. If at all the reboot is required, a service disruption of no more than 20  minutes can be expected.

While the engineers at our Datacenter will work to minimize the impact, customers may experience downtime on the above mentioned services.

June 9, 2011

LogicBoxes platform issue

Filed under: Downime notice,EMERGENCY downtime,NetEarth One — chrisp @ 00:12

23:55BST Wednesday 8th June

Page not found issues on the management interface.

We have spoken to LB and they are arranging for devs to investigate immediately.

We will keep this post updated.

0032BST Thursday 9th June

Platform control panel is back, we are testing the API now.


Further information from LogicBoxes :

There was an issue with the Database query, which has been fixed and the
login issues for the control panels are working fine.


June 8, 2011

LogicBoxes DNS DDoS attack

Filed under: Downime notice,EMERGENCY downtime,NetEarth One — admin @ 18:05

Currently at 1705 GMT on 8th June 2011, Lb are experiencing a DDoS attack.
We will update this blog with more information as soon as we get it.

Update: 1718 GMT

We are seeing that some domains are now resolving, mostly control panel logins.

December 15, 2010

Emergency notice – Network issues at datacenter

Filed under: Downime notice,EMERGENCY downtime,NetEarth One — admin @ 08:41

GMT 8:10 AM: LB are currently experiencing some network trouble at their  datacenter in the US.

LB are currently facing issues with the network at our data center due to which :

  • All the websites hosted on Cpanel & Plesk servers will not resolve.
  • Mail services including Webmail/IMAP/POP/SMTP will be down.
  • Mail packages won’t be able to send/receive mails.

LB are working closely with the datacenter technicians to have this resolved at the earliest.

We will update this post once we know more from LB.


09:42 GMT  All services are back to normal.

October 25, 2010

LogicBoxes platform failure

Filed under: Downime notice,EMERGENCY downtime,NetEarth One — admin @ 19:30

At approximately 1915 teh platform became very slow, and as of around 10 minutes ago, the platform has been placed under emergency mainteannce.

We will update this blog when we have further info.

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