Dear Reseller,
We have moved our support desk to a new platform under the NetEarth One name. You can now find it at https://support.netearthone.com.
Email works exactly as before
Please carry on writing to support@netearthone.com, sales@netearthone.com and endusersupport@netearthone.com. Your message will open a ticket with our team just as it always has – there is nothing you need to change to keep emailing us.
Your password has been reset – please set a new one
To keep your account secure, we have not carried any passwords across to the new system. Moving stored passwords between platforms creates an unnecessary security risk, so every password from the old support desk has been cancelled.
Your account and your full ticket history have come across, under the same email address you have always used with us. To set your new password:
- Go to https://support.netearthone.com/#password_reset
- Enter the email address you use with us
- Click the link in the email we send you and choose a new password
The link expires after a short time, so please use it promptly. If it does expire, simply request another.
Following up on an older ticket
If you are following up on a ticket raised before the move, just email us as normal and include your previous ticket reference in the subject line, so we can pick up where we left off.
Please update your records
Our old support address now forwards automatically, but if it appears in your bookmarks, documentation, help pages or customer-facing contact details, please change it to https://support.netearthone.com.
Thank you for your continued business. If you have any questions about the move, just drop us a line at support@netearthone.com.
Kind regards,
The NetEarth One Team