Live support will be under matinenance today, Saturday 30th January 2010 from approximately 1700 hours GMT.
This will not affect the ticket responses, thus ticket support will still be active until midnight (as normal).
Category: NetEarth One
NetEarth One information
Due to the scheduled maintenance at the .NAME Registry, the NetEarth .NAME Production environment would be undergoing a planned downtime for maintenance, as per the following schedule:
Maintenance Window
Date – January 16, 2010
Time: 01:00 hrs – 05:00 hrs GMT/UTC
Duration: 4 hours
Affected Systems – Domain Name Registrations, Renewals, Transfers, Management on the Live interface.
This outage shall have no impact on your domain names, which will continue to work properly. Please feel free to get in touch with our Support team, in case of any queries/doubts.
Categories
.IN Updates
.IN Updates
The .IN Registry has extended it’s “Celebrations Promotion” to 31st March, 2010 for all .IN Registrars!
We would like to take this opportunity to announce the extension of our .IN @ $2.74 promotion till 30th March, 2010 for all Resellers that are Reselling .IN domain names through NetEarth One. Please remember to SIGNUP in the panel for this pricing.
Registrars reselling .IN domains also need to note that the Renew Grace Period for second and third level .IN Domain Names has been changed to 15 days.
Please note that this new policy of 15 days applies only to .IN Domain Names expiring on or after the 14th of January, 2010. All .IN Domain Names that have expired before this date will continue to have a Renew Grace Period of 40 days.
Due to the scheduled maintenance at the .NAME Registry, the NetEarth .NAME Production environment would be undergoing a planned downtime for maintenance, as per the following schedule:
Maintenance Window
Date – January 16, 2010
Time: 01:00 hrs – 05:00 hrs GMT/UTC
Duration: 4 hours
Affected Systems – Domain Name Registrations, Renewals, Transfers, Management on the Live interface.
This outage shall have no impact on your domain names, which will continue to work properly. Please feel free to get in touch with our Support team, in case of any queries/doubts.
Due to the scheduled maintenance at the .IN Registry, the NetEarth .IN Production environment would be undergoing a planned downtime for maintenance, as per the following schedule:
Maintenance Window
Date – January 14, 2010
Time: 15:00 hrs – 19:00 hrs GMT/UTC
Duration: 4 hours
Affected Systems – Domain Name Registrations, Renewals, Transfers, Management on the Live interface.
This outage shall have no impact on your domain names, which will continue to work properly. Please feel free to get in touch with our Support team, in case of any queries/doubts.
Christmas and New Year Support hours 2009/2010
Both Live Support and ticket support will be open the following hours over the holiday period:
| Christmas Eve | Thursday 24th December 2009 | 08:00 through 20:00 |
| Christmas Day | Friday 25th December 2009 | 12:00 through 20:00 |
| Boxing Day | Saturday 26th December 2009 | 10:00 through 20:00 |
| New Years Eve | Thursday 31st December 2009 | 08:00 through 18:00 |
| New Years Day | Friday 1st January 2010 | 12:00 through 20:00 |
Dear Reseller,
This is to inform you that LB will be upgrading the MySQL versions on their Linux Hosting servers to 5.0.84 as per the schedule mentioned below :
Date/Time : 13th Dec, 2009 – 1200 Hrs IST | 0630 Hrs GMT
Estimated Duration : 2 Hrs
Date/Time : 13th Dec, 2009 – 1430 Hrs IST | 0900 Hrs GMT
Estimated Duration : 2 Hrs
During the upgrade :
– You will not be able to connect to the databases hosted on these servers.
– Manage Web Hosting console will be inaccessible.
– Control Panel modifications / actions will not reflect.
– FTP service will be unavailable.
All services will be restored to normal once the upgrade is complete. Feel free to contact our Support Team in case you require any additional information.
UPDATE: LogicBoxes platform appears to be up and running now.
LogicBoxes platform has gone down at around 1808 GMT
I will update the post as soon as I hear more…
Regards,
Chris
MYSQL upgrade on Linux hosting servers
Two of LB’s Linux hosting servers are planned to undergo a short downtime, to upgrade the MYSQL versions on each. Both the servers will be upgraded to MYSQL – 5.0.84. Soon, we shall have the same updated on the other Linux hosting servers too.
Schedule :
Nov 23, 2009 – 0400 Hrs IST | Nov 22, 2009 – 2230 Hrs GMT.
Expected downtime: 2 Hrs
During the maintenance:
1) Sites hosted on these servers will not resolve.
2) Manage web hosting console will be inaccessible.
3) Control Panel modifications / actions will not reflect.
4) FTP service will be unavailable.
All services will be restored to normal, as soon as the maintenance is completed. Feel free to contact our support desk, in case you require any additional information.
Dear Resellers,,
Security is of prime importance in running a Reseller business. LogicBoxes acknowledge this fact and their efforts to ensure a secure environment for you, they will be introducing a Security ID – Personal Identification Number (PIN) on the 19th of November, 2009. PIN is a four digit secret number that would be used to verify your identity during your communication with NetEarth One Support.
They are also extending this security feature to our resellers and customers, and you can choose to implement a similar procedure for supporting your clients.
Details:
- Existing Resellers can locate their PINs in their Control Panel from Settings >> Primary Profile.
- The PIN can be edited from: Settings >> Change Personal Identification Number (PIN.)
- As a Reseller, you can view your Reseller’s/Customer’s PIN in their respective Profile pages/Details view. However, you will not be able to modify it.
- A default PIN will be emailed to your new Resellers/Customers on sign-up
Discontinuation of DLL Manager – SuperSite Changes
The DLL Manager has been deprecated from the Windows Hosting product. If you or your Resellers have customized the SuperSite Web Hosting page, please ensure that you make modifications to the relevant page from your SuperSite Admin Area by following the path below:
Dashboard » Manage Site » Edit/Translate Content Pages » Products » Hosting » Web_email_hosting » Includes » Hosting_plan_details.html
Please ensure that you pass on this information to your Resellers so that they can incorporate the changes at their end.