Categories
Changes on the LB platform NetEarth One

.NAME platform price increase

It has come to our attention that the .NAME pricing on the platform that we are selling at it under cost; therefore as of 12th February 2010 the prices will increase to the following:

New, renew and transfers are all treated the same:

 

Tier 1                  $8.65

Tier 2                  $8.45

Tier 3                  $8.35

Tier 4                  $8.10

Tier 5                  $7.95

Restore of $75 has not changed.

Please make sure you update your pricing on this.

Categories
Changes on the LB platform NetEarth One

Change in Website Builder Pricing Policy

As part of LogicBoxes constant quest to make life more interesting, they have made some changes to the Website Builder billing policy.

  • Currently, if an order is placed on 14 Feb 2010, then the End-Date is 1 March 2011. Hereafter, the End-Date for all Website Builer packages will be exactly 1 year after the Start-Date.
  • The minimum duration for adding or renewing an order will now be 1 year as opposed to the existing 6 month duration.  <<<MAIN CHANGE >>>
  • Pro-rata calculations will only come into effect in case of an upgrade to another Website Builder package.

This new policy will come into effect on Monday, 1st Feb 2010.

Categories
Changes on the LB platform NetEarth One

NEW – Domain Locking

From 3rd February 2010, the Customer Lock feature will be deprecated and replaced by advanced Domain Theft Protection management.

Henceforth, all Customers will be able to disable Domain Theft Protection on their Domains, even if you or your Sub-Resellers have enabled it. By default, this feature will be enabled during the purchase process for all new Domains in the interests of greater control.

Domain Theft Protection links will be visible on the Domain Management console in the Control Panel as well as the Order Details page.

Those using the API should note the following :

 

API Changes:

  • setCustomerLock and removeCustomerLock calls will be deprecated. These methods will continue to work in the interim and will enable/disable Theft Protection.
  • enableTheftProtection and disableTheftProtection calls will now be used to enable/disable Theft Protection.
  • Bulk Lock currently accepts Resellerlock/Customerlock as parameters. Bulk Lock will continue to work with Customerlock as the parameter and shall be used to enable/disable Theft Protection
  • The getLockList call will be modified. Currently it returns a hashtable with the lockname as the key (if the order has been locked). The value of the key is also a hashtable that contains particulars such as reason, creationdt, lockerid, etc.

    Henceforth, the getLockList call will return a hashtable with the resellerlock and/or customerlock and/or transferlock keys. The value of the resellerlock key will be a hashtable which contains the reason, creationdt, lockerid particulars and the value of the customerlock/transferlock keys will be true (if enabled).

It is important that you make the appropriate changes to the getLockList call on the day it is deployed (3rd February). If you have any questions about the change to the getLockList call, feel free to write in to your account managers who will be glad to provide you with sample API calls to help verify your changes.

Categories
NetEarth One Registry maintenance - scheduled

.INFO Maintenance scheduled

Due to the scheduled maintenance at the .INFO Registry, the NetEarth .INFO Production environment would be undergoing a planned downtime for maintenance, as per the following schedule:

Maintenance Window

DateFebruary 06, 2010
Time: 15:00 hrs – 19:00 hrs GMT/UTC
Duration: 4 hours

Affected Systems Domain Name Registrations, Renewals, Transfers, Managementon the Live interface.

This outage shall have no impact on your domain names, which will continue to work properly. Please feel free to get in touch with our Support team, in case of any queries/doubts.

Categories
Downime notice EMERGENCY downtime NetEarth Group NetEarth One SSLReseller

Maintenance : Live Support

Live support will be under matinenance today, Saturday 30th January 2010 from approximately 1700 hours GMT.

This will not affect the ticket responses, thus ticket support will still be active until midnight (as normal).

Categories
NetEarth One Registry maintenance - scheduled

.NAME Unavailability Notice: January 16, 2010

Due to the scheduled maintenance at the .NAME Registry, the NetEarth .NAME Production environment would be undergoing a planned downtime for maintenance, as per the following schedule:

Maintenance Window

DateJanuary 16, 2010
Time: 01:00 hrs – 05:00 hrs GMT/UTC
Duration: 4 hours

Affected Systems Domain Name Registrations, Renewals, Transfers, Management on the Live interface.

This outage shall have no impact on your domain names, which will continue to work properly. Please feel free to get in touch with our Support team, in case of any queries/doubts.

Categories
Changes on the LB platform NetEarth One

.IN Updates

 .IN Updates

The .IN Registry has extended it’s “Celebrations Promotion” to 31st March, 2010 for all .IN Registrars!

We would like to take this opportunity to announce the extension of our .IN @ $2.74 promotion till 30th March, 2010 for all Resellers that are Reselling .IN domain names through NetEarth One.  Please remember to SIGNUP in the panel for this pricing.

Registrars reselling .IN domains also need to note that the Renew Grace Period for second and third level .IN Domain Names has been changed to 15 days.

Please note that this new policy of 15 days applies only to .IN Domain Names expiring on or after the 14th of January, 2010. All .IN Domain Names that have expired before this date will continue to have a Renew Grace Period of 40 days.

Categories
Registry maintenance - scheduled

.NAME Unavailability Notice: January 16, 2010

Due to the scheduled maintenance at the .NAME Registry, the NetEarth .NAME Production environment would be undergoing a planned downtime for maintenance, as per the following schedule:

Maintenance Window

DateJanuary 16, 2010
Time: 01:00 hrs – 05:00 hrs GMT/UTC
Duration: 4 hours

Affected Systems Domain Name Registrations, Renewals, Transfers, Management on the Live interface.

This outage shall have no impact on your domain names, which will continue to work properly. Please feel free to get in touch with our Support team, in case of any queries/doubts.

Categories
NetEarth One Registry maintenance - scheduled

.IN Unavailability Notice: January 14, 2010

Due to the scheduled maintenance at the .IN Registry, the NetEarth .IN Production environment would be undergoing a planned downtime for maintenance, as per the following schedule:

Maintenance Window

DateJanuary 14, 2010
Time: 15:00 hrs – 19:00 hrs GMT/UTC
Duration: 4 hours

Affected Systems Domain Name Registrations, Renewals, Transfers, Management on the Live interface.

This outage shall have no impact on your domain names, which will continue to work properly. Please feel free to get in touch with our Support team, in case of any queries/doubts.

Categories
NetEarth Group NetEarth One SSLReseller

Christmas and New Year Support hours 2009/2010

Christmas and New Year Support hours 2009/2010

Both Live Support and ticket support will be open the following hours over the holiday period:

Christmas Eve Thursday 24th December 2009   08:00 through 20:00
Christmas Day Friday 25th December 2009 12:00 through 20:00
Boxing Day Saturday 26th December 2009 10:00 through 20:00
New Years Eve Thursday 31st December 2009 08:00 through 18:00
New Years Day Friday 1st January 2010 12:00 through 20:00