Category: NetEarth One

NetEarth One information

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NetEarth One

.CA Coming Soon!

Dear Reseller,

In just a week, LB will be rolling out  .CA, starting from the 26th of October, 2010.

Why .CA?

With 3 out of 4 Canadians being active internet users, .CA Domains have a huge potential market and are the undisputed choice for individuals and businesses having a Canadian connection.

The Registration, Renewal, Transfer-Ins and Restoration Cost for resellers of .CA  will be $12.99 only!

While .CA Domains are open to everyone, there are certain rules and regulations that differ from other TLDs. Therefore, we suggest you go through the detailed document on the .CA Registration and Renewal procedures that we will include in our KnowledgeBase shortly. We will also publish on our blog the information to you before the launch.

Sign-Up for .CA:

Resellers that have enabled the Automatic Signup for New Products option will instantly be able to resell .CA Domains as soon as it launches.

In case you have disabled the above option, you will have to manually sign up to sell .CA Domains. You can do this from your Control Panel by going to the Manage Products and Pricing section and clicking on the Select the TLDs you want to sell option.

SuperSite Impact:

With the launch of .CA there will be a few modifications to the SuperSite. These are detailed as follows:

Files Modified:

  • Domain_contacts.html: Dashboard » Manage Site » Edit/Translate Content Pages » Products » Domain » Domain_registration » Dom_reg_addorder » Includes » Domain_contacts.html
  • List_contact.html: Dashboard » Manage Site » Edit/Translate Content Pages » Products » Domain » Common » Domain_contacts » List_contact.html

New Files Added:

  • Ca_cpr.html: Dashboard » Manage Site » Edit/Translate Content Pages » Products » Domain » Common » Domain_contacts
  • General_contact.html: Dashboard » Manage Site » Edit/Translate Content Pages » Products » Domain » Common » Domain_contacts » Add_contact
  • Ca_add_contact.html: Dashboard » Manage Site » Edit/Translate Content Pages » Products » Domain » Common » Domain_contacts » Add_contact
  • Ca_contacts.html: Dashboard » Manage Site » Edit/Translate Content Pages » Products » Domain » Common » Domain_contacts

Please Note:

  • If no modifications have been made to the above mentioned pages, our changes will be automatically reflected on your and your Resellers’ SuperSite
  • However, if you have made any modifications to the above pages, you will need to manually update these pages and incorporate our changes

Making these changes is essential to include .CA in your SuperSite.

Please make sure to forward this information to your Customers and Resellers.

Categories
Changes on the LB platform NetEarth One Promotions

LogicBoxes: Free Email – Now Customizable

Dear Resellers,

Sorry for the lateness on this update but starting the 7th of October 2010, LB have introduced the ability to customize the number of Free Email Accounts with every Domain Name.

Configurable Parameters:

Parameters

Minimum Value

Maximum Value

Default Value*

Number of Email Accounts

1

15

1

Storage per Email Account

1MB

500MB

500MB

* Default Values will be set as mentioned above, if you choose to not configure the parameters.

While this is offered to you completely free of cost at the moment, LB are looking at making this email offering ad-supported in the future. They will provide more information on this shortly.

 PartnerSite changes for Web Services: 
As part of the Web Services launch, they have made certain modifications to the following pages on the PartnerSite:

  • Pricing
  • Web Hosting
  • Email Hosting
  • Site Builder
  • Features

The modifications on these pages will not reflect on your PartnerSite till you manually update these pages through your PartnerSite Admin Area. Please make these changes to include Custom Plans and the new Website Builder on your PartnerSite.

Yahoo Search Marketing:
Due to Yahoo!’s transition to Microsoft’s search technology, the Free $50 Yahoo! Search Marketing ad credit will no longer be available.

This program will be replaced in the near future by a similar program from Microsoft. Customers who have previously availed of the credits and set up an advertising account at Yahoo! can continue managing their accounts as before.

Categories
NetEarth Group NetEarth LLC NetEarth One SSLReseller

Staff training and Support in November 2010

Dear Resellers,

We will be undergoing staff training starting 4th November 2010, through 15th November 2010, this will have an impact of our Live chat service, and support service that we offer.  Tickets received will be replied to in the order they were received.

Please understand that if the “Live Chat” icon states online, we are logged on and available, if it is “Offline” then you will be directed to create a ticket as normal.

Categories
NetEarth Group NetEarth One SSLReseller

Live Support Times change becuase of BST ending

Dear Resellers,

On Sunday 31st October 2010, NetEarth Group support, which includes NetEarth One and SSL Reseller, will be changing its live support times to GMT/UTC.

This means that support will be within the following times :

Monday through Friday                 0800 to 0000 GMT/UTC

Saturday                                              0800 to 2300 GMT/UTC

Sunday                                                 1000 to 2200 GMT/UTC

Please note that the Saturday night timing has changed by 1 (one) hour.

Categories
Downime notice EMERGENCY downtime NetEarth One

LogicBoxes : Cooling Failure at our Data Center

Because of a cooling failure at one of their Data Centers, they’ve had to shut down the mail servers on their new infrastructure and cPanel servers. They had to take this step to ensure the servers do not overheat and your data remains unaffected. As yet they do not have any ETA to fix, but the technicians at their Data Center are working on this and they expect the issue to be fixed soon.

You will not be able to send/receive emails, your websites hosted on our cPanel servers and the cPanel control panel will not resolve.

Update – We expect the issue to be fixed by 21:45 GMT.

Update #2 – cPanel hosting servers will be up by 21:00 GMT.

Update #3 – cPanel hosting servers are up. Also, all email servers except for one are up.

Categories
Changes on the LB platform Downime notice NetEarth One

SuperSite error after LB upgrade

We have been notified of some errors today, Logicboxes are working on it as a matter of urgency.

Errors that are already known about :

a) Supersite : ProductKeyHash Seems to be empty! I Can not continue and I Should Not

b) Control panel searching : [r1] Error Message: Product key for category sitebuilder cannot be null. ]

We appreciate your patience.

Categories
Changes on the LB platform NetEarth One

LogicBoxes: Web Services Launch Re-scheduled –AGAIN–

Dear Reseller,

Owing to the vast impact of the deprecation of Website Builder and Hosting Slabs, LB’s partners have requested them to postpone the launch of the Web Services i.e the new Website Builder and Custom Plans for Hosting and Website Builder.

They’re currently taking a decision internally on an appropriate time to launch the new Website Builder and Custom Plans and this will be conveyed to you soon.

SuperSite Impact:

For Resellers who have translated the SuperSite into languages other than English, we will provide you with an adequate time window to effectively translate the new as well as revised content before Web Services is made live.

Website Builder Deprecation:

After the Web Services launch your Customers will have to login to a separate interface with a new set of credentials to manage their existing packages. They can obtain these login details by visiting: http://resourceserver.org/websitebuilder

Once on this page,

  • They will have to enter their Control Panel Username and Password
  • They will then receive the new login details via email

Please share this link with your Customers to allow them to generate their new login credentials.

Categories
Changes on the LB platform NetEarth One

Logicboxes Web Services Launch – UPDATE

Dear Reseller,

The launch of Web Services i.e. Custom Plans for Web and Email Hosting and Website Builder has been pushed back to the 21st of September, 2010.

Along with this launch, the current Website Builder Product will also be deprecated on the 21st of September, 2010.

For more information on Custom Plans and the upcoming launch, please refer to the website_builder_custom_plans-update.

SuperSite Impact:

We will be making certain modifications to the following pages on the SuperSite to highlight the plans you create as well as the new Website Builder:

  • Product_addorder.html: Dashboard » Manage Site » Edit/Translate Content Pages » Products » Common » Product_addorder.html
  • Hosting_plans.html: Dashboard » Manage Site » Edit/Translate Content Pages » Products » Hosting » Web_email_hosting » Hosting_plans.html
  • Hosting_plans_email_details.html: Dashboard » Manage Site » Edit/Translate Content Pages » Products » Hosting » Web_email_hosting » Includes » Hosting_plans_email_details.html
  • Sitebuilder_plans.html: Dashboard » Manage Site » Edit/Translate Content Pages » Products » Sitebuilder » Common » Includes » Sitebuilder_plans.html
  • Sitebuilder_show_plans.html: Dashboard » Manage Site » Edit/Translate Content Pages » Products » Sitebuilder » Common » Sitebuilder_show_plans.html
  • CSS: The common CSS as well as the CSS for Hosting and Website Builder will be modified.

Please Note:

  • If no modifications have been made to the above mentioned pages, our changes will be automatically reflected on your SuperSite
  • However, if you have made any modifications to the above pages, you will need to manually update these pages and incorporate our changes
  • Making these changes is essential to include Custom Plans and the new Website Builder in your SuperSite
Categories
Changes on the LB platform NetEarth One

LogicBoxes: Website Builder and Custom Hosting Plans Launch

 

Dear Reseller,

This mail contains important information on the various changes and launches taking place this week. Please give it a good read and pass on this information to your Customers and Resellers.

To be launched next week:

Plesk for Windows Hosting – 14th September, 2010
New Website Builder – 17th September, 2010
Custom Plans – 17th September, 2010

Plesk for Windows Hosting – 14th September, 2010

All new Windows Web Hosting will come with Plesk Control Panel from the 14th of September,  2010.

Activation and Important Details:

  • Plesk will be activated by default for all Resellers who have signed up for Web Hosting
  • If you would like to sign up for Web Hosting, you will need to login to your Control Panel and go to Settings >> Manage Products and Pricing 

Impact on existing orders:

There will be no impact on existing orders as part of this launch. All existing packages will continue to use the existing Control Panel.

Managing Plesk Hosting Packages:

You will be able to access and manage Plesk Hosting packages using the following methods:

  • The Manage Web Hosting button in the Order Details View in the Control Panel. The Customer will be automatically logged in, in this scenario
  • Domain_Name/8880 – Your Customer will have to enter their main FTP username and password to login. These details will be sent to the Customer as part of the order confirmation mail.
  • Domain_Name_IP_Address/8880 – The login details here are the same as above

New Website Builder – 17th September, 2010

LB will be deprecating the current Website Builder and replacing it with a brand new Website Builder with added features and functionalities.

Impact on existing orders:

  • All existing packages will be marked as deleted in the system on the 17th of September, 2010
  • Your Customers will need to login to a separate interface to manage their existing Website Builder packages
  • There are new logins required for this interface and we will provide you with a white-labeled web page that your Customers can use to generate their new logins
  • All packages expiring after the 17th of September, 2010 will be auto-renewed to the 31st of December, 2011 for no extra cost

Impact on the API:

  • The current Website Builder API will be deprecated
  • We will provide the details of the API for the new Website Builder soon

Custom Plans – 17th September, 2010

We will introduce Custom Plans for Web Hosting, Email Hosting and Website Builder Packages on the 17th of September, 2010. 

Important: We have explained the impact and changes to our Products in a document attached here:

PDF Document

You can also download an editable version from here, and forward the document to your Resellers and Customers.

We strongly suggest that you go through this document in detail so that you can understand the new Product offering better.
Categories
NetEarth One

DirectI / LogicBoxes spamming debacle – Update

We have received the following updates, both from DI and their brand RC, and VeriSign.

DirectI / RC Statement :

We received an email on Saturday28th August, from the Director of Strategic Partnerships, Registrar Solutions Group of DirectI / LB whom I have know since 2005, the statement actually looks extremly like the statement posted on WHT. 

ResellerClub_Statement_on_the_recent_mailer_sent_to_NEO_v1

—————————————————————-

VeriSign have had the following to say :

Monday 30th August:

Allow me to look into this matter further. I will get back to you as soon as I have an update.

Tuesday 31st August:

I understand that Directi has been in touch with you on this subject.

Please let me know if you require any further assistance.

—————————————————————-

Therefore we had pressed them more with  :-

Last time I checked we pay VeriSign not DI for com and net domains. I need an official answer from VeriSign.

—————————————————————-
To which we then received teh following :

Thanks for your patience on this issue.  The “prize” referenced in this presentation refers to prizes given to entrants into the contest only.  There are no prizes for Directi or other Registrars as part of this program.  The sentence was intended to point out that registrants can be eligible to win prizes for participating in the Contest.  We apologize for any confusion this wording may have caused. 

—————————————————————-

So by the looks of things, we are not going to get anymore infomation out of this.