Scheduled mainteance
Dear Resellers,
It would appear that the LB platform has network issues, currently and fo rthe last 10 minutes it has been unreachable.
We will update this blog post throughout the coming hours.
Rest assured we have already been on teh telephone to LB.
Dear Reseller,
This is to inform you that LB will be undertaking some upgrades and performing optimizations on the OrderBox database for performance enhancements. This will require a downtime for around 9-10 hours as per the schedule mentioned below:
Date: Saturday, June 5, 2010
Start Time: 2230 Hrs GMT
Estimated Downtime: 9-10 Hrs
Affected Systems: Control Panels, Supersite, Partnersite, API.
This outage shall have no impact on your domain names and other services, which will continue to function properly.
Inconvenience caused due to this downtime is deeply regretted.
Dear Reseller,
Multi Year Pricing will go live this Saturday on the 29th of May, 2010. This mail contains details on the following:
SuperSite Impact
The following files will be modified as part of the launch:
Check Availability.html: Manage Site » Edit/Translate Content Pages » Products » Domain » Domain_registration » Check_availibilty » Check_availibility.html
Dom_reg_addorder.html: Manage Site » Edit/Translate Content Pages » Products » Domain » Domain_registration » Dom_reg_addorder » Dom_reg_addorder.html
Domain_pricing.html: Manage Site » Edit/Translate Content Pages » Products » Domain » Domain_pricing » Domain_pricing.html
Please Note: Your SuperSite will continue to function normally without these changes. However, if you would like Multi Year Pricing to be displayed on your SuperSite, you will need to update the above the mentioned files.
Deprecation of Customer Slabs
As we had announced earlier, Customers Slabs will be deprecated and will be replaced with the ability to set Multi Year Pricing. The Customer Slabs that you have created will be removed on the 29th and only the Base Slab will be left intact. Post the launch you will be able to set prices for Customers based on the tenure that the Product is purchased for.
Hello Reseller,
Over the past few days, LB have noticed a few memory exception errors on one of their Windows web hosting servers. This is probably due to some specific sites hogging up the resources on this server. As a result of this, a few other clients have been intermittently experiencing insufficient memory exceptions on their websites.
Being a shared hosting environment, we are trying to isolate the sites affecting the overall server performance, and provide them some additional sets of resources. To obtain more information on an individual site performance and logs, we are taking a few measures, which will have some minor impacts on your sites hosted here.
Following are the details of measures taken by us and respective impact on your website:
1. A separate centralized logging system on the server
Impact: Your websites’ web logging (http logs) will be disabled for the time being.
2. Split all the websites under different application pools – to monitor specific site’s performance
Impact: This will not have any impact on your website resolution
3. Limiting concurrent number of connections to 100, for each website.
Impact: Based on the existing set of information, you may not experience any service interruptions. However, in case your website exceeds the set limit (100 concurrent connections); you might see the message “Service Unavailable”, for a few seconds.
Should you receive this message, please do inform our support help desk via support ticket. The exercise is being performed this weekend and the limitations shall be in place until Tuesday – 24/05/2010.
We regret the inconvenience you may experience on account of this, and request your kind cooperation to help us get to the root cause of the problem and ensure uninterrupted services.
For any additional information, kindly contact our support help desk.
Due to the scheduled maintenance at the .US Registry, the LogicBoxes .US Production environment would be undergoing a planned downtime for maintenance, as per the following schedule:
Maintenance Window
Date – May 22, 2010
Time: 1200 hrs – 1800 hrs GMT/UTC
Duration: 6 hours
Affected Systems – Domain Name Registrations, Renewals, Transfers, Management on the Live interface.
This outage shall have no impact on your domain names, which will continue to work properly. Please feel free to get in touch with our Support team, in case of any queries/doubts.
Due to the scheduled maintenance at the .ASIA Registry, the LogicBoxes .ASIA Production environment would be undergoing a planned downtime for maintenance, as per the following schedule:
Maintenance Window
Date – May 27, 2010
Time: 1500 hrs – 1900 hrs GMT/UTC
Duration: 4 hours
Affected Systems – Domain Name Registrations, Renewals, Transfers, Management on the Live interface.
This outage shall have no impact on your domain names, which will continue to work properly. Please feel free to get in touch with our Support team, in case of any queries/doubts.
The LogicBoxes CentralNic Production environment would be undergoing a planned downtime for maintenance, as per the following schedule:
Maintenance Window
Date – May 23, 2010
Time: 10:00 hrs – 11:00 hrs GMT/UTC
Duration: 1 hour
Affected Systems – Domain Name Registrations, Renewals, Transfers, Management on the Live interface.
This outage shall have no impact on your domain names, which will continue to work properly. Please feel free to get in touch with our Support team, in case of any queries/doubts.
AS of 13:29GMT on Monday 3rd May 2010, the LogicBoxes platform appears to have gone down, I will keep this post updated until is it back up.
13:50 Platform is up, just waiting for reason
LogicBoxes have deemed an emergency downtime (after everything went dark for 20 mins).
I will update this post shortly with more information.
Affected items:
Main website
Control Panel
API
Update :
Platform is back!
Live support will be under matinenance today, Saturday 30th January 2010 from approximately 1700 hours GMT.
This will not affect the ticket responses, thus ticket support will still be active until midnight (as normal).