NetEarth LLC information
Christmas and New Year Support hours 2016/2017
Support will be open the following hours over the holiday period:
| Christmas Eve | Saturday | 24th December 2016 | 08:00 through 18:00 |
| Christmas Day | Sunday | 25th December 2016 | 12:00 through 18:00 |
| Boxing Day | Monday | 26th December 2016 | 10:00 through 18:00 |
| New Years Eve | Saturday | 31st December 2016 | 08:00 through 18:00 |
| New Years Day | Sunday | 1st January 2017 | 12:00 through 18:00 |
Christmas and New Year Support hours 2014/2015
Support will be open the following hours over the holiday period:
Christmas Eve Wednesday 24th December 2014 10:00 through 18:00
Christmas Day Thursday 25th December 2014 12:00 through 18:00
Boxing Day Friday 26th December 2014 11:00 through 16:00
New Years Eve Wednesday 31st December 2014 10:00 through 18:00
New Years Day Thursday 1st January 2015 12:00 through 18:00
Christmas and New Year Support hours 2013/2014
Support will be open the following hours over the holiday period:
Christmas Eve Tuesday 24th December 2013 10:00 through 18:00
Christmas Day Wednesday 25th December 2013 12:00 through 18:00
Boxing Day Thursday 26th December 2013 11:00 through 16:00
New Years Eve Tuesday 31st December 2013 10:00 through 18:00
New Years Day Wednesday 1st January 2014 12:00 through 18:00
On Saturday 3rd March, we will me moving into newer larger offices in the UK.
Live chat will be offline during the morning and early afternoon, whilst ticket replies will take longer than normal.
Normal service should resume later in the day, and we will tweet once we are fully back up and running on live chat (apart from you will see it be online 🙂 )
Christmas and New Year Support hours 2011/2012
Both Live Support and ticket support will be open the following hours over the holiday period:
Christmas Eve Saturday 24th December 2011 10:00 through 18:00
Christmas Day Sunday 25th December 2011 12:00 through 18:00
Boxing Day Monday 26th December 2011 11:00 through 16:00
New Years Eve Saturday 31st December 2011 10:00 through 18:00
New Years Day Sunday 1st January 2012 12:00 through 18:00
All times are GMT
Christmas and New Year Support hours 2010/2011
Both Live Support and ticket support will be open the following hours over the holiday period:
| Christmas Eve | Friday 24th December 2010 | 08:00 through 18:00 |
| Christmas Day | Saturday 25th December 2010 | 12:00 through 18:00 |
| Boxing Day | Sunday 26th December 2010 | 10:00 through 18:00 |
| New Years Eve | Friday 31st December 2010 | 08:00 through 18:00 |
| New Years Day | Saturday 1st January 2011 | 12:00 through 18:00 |
All times are GMT
Dear Resellers,
We will be undergoing staff training starting 4th November 2010, through 15th November 2010, this will have an impact of our Live chat service, and support service that we offer. Tickets received will be replied to in the order they were received.
Please understand that if the “Live Chat” icon states online, we are logged on and available, if it is “Offline” then you will be directed to create a ticket as normal.
Hi all,
We are slightly changing our hours on a Sunday, currently the live support is 0800 to 0000 BST, this is changing to 1000 to 2200 BST
Over the past 8 weeks we have been monitoring the support desk and notice between 2200 and midnight on a Sunday, there is very little maybe 1 or 2 live chat requests, and therefore it makes economical sense to change those hours, this currently does not change Monday through Saturday 0800 to 0000 BST.
This is across all brands, NEO, NEG and SSLReseller.
Hi all,
When an operator replies to a ticket, the ticket status will now be set to “On Hold” until you reply or we update the ticket.
NetEarth Group, inc.
Tomorrow from 1100GMT through 1600GMT live chat will not be available, support tickets will be handles as normal in the order they are received.