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Downime notice EMERGENCY downtime NetEarth One

Emergency maintenance 18/11/2014 – 1 hour downtime from 10:00UTC

This fail-over is required as LB’s server administration team noticed certain hardware related warnings on the current database servera, so in order to troubleshoot the same and prevent any unplanned outages they’ll need to fail-over services to the passive servers.

 

The maintenance window is as below:

 

Date: 18th November 2014

Start Time: 10:00 AM GMT (03:30 PM IST)

Expected Maintenance Window: 60 minutes

Services Affected: Supersite, Control Panel, All billable transactions on Supersite and Supersite 2, Knowledgebase, API(Soap & HTTP), whois services

Reason: System Maintenance for troubleshooting hardware related issue

Impact on your website: This maintenance will in no way affect your websites, domains, mail services or any other active web product that you may have purchased from us.

 

Categories
NetEarth One

31 New nTLD’s going live next week

We will be adding 31 nTLD’s next week, Wednesday 29th October 2014, they should go live around midday.  Please note you may well get a couple of emails confirming signup if you are set for automatic signup.

List is below, for registration, renewal or transfer PER YEAR.

PRESS $58.95
HOST $75.95
WEBSITE $19.95
PICTURES $10.95
LOANS $77.95
VEGAS $53.95
CAREER $79.95
COOKING $23.95
COUNTRY $23.95
FISHING $23.95
HORSE $23.95
RODEO $23.95
VODKA $23.95
JUEGOS $11.95
BLACKFRIDAY $31.95
AUDIO $11.95
NYC $23.95
ATTORNEY $29.95
LAWYER $29.95
DESI $14.95
LINK $7.99
PICS $15.95
SEXY $15.95
GIFT $15.95
HIPHOP $15.95
CHRISTMAS $23.95
GUITARS $23.95
TATTOO $23.95
PHOTO $23.95

Our pricing page at http://reseller.netearthone.com/reseller.php?action=pricing will show the new pricing late Wednesday evening.

 

 

 

Categories
Downime notice NetEarth One

LogicBoxes OrderBox maintenance scheduled for 17th August

A constructive maintenance has been scheduled for the OrderBox infrastructure on the 17th August 2014. The exact details of the maintenance are as follows:

Date 17th August 2014
Start Time 03:30 AM UTC (09:00 AM IST)
Expected Maintenance Window 10 – 12 Hours
Services Affected Supersite, Control Panel, All billable transactions on Supersite and Supersite 2, Knowledgebase, API(Soap & HTTP), whois services
Reason System Maintenance for Database Upgrades
Impact on your website This maintenance will in no way affect your websites, domains, mail services or any other active web product that you may have purchased from us.

Though LB have accounted for a maintenance window of 10-12 hours, they anticipate this activity to complete in around 8 hours. So as such, you may encounter issues with OrderBox and related services for 8 hours or so within the above maintenance window.

Categories
Downime notice NetEarth One

LogicBoxes mail storage issue on Austin Mail servers

You or your customer may have noticed missing email and lack of IMAP services the past 4 days because of a storage related issue with LogicBoxes Austin mail servers (covering both paid / free and enterprise mail services).

This issue unravelled on Thursday morning, and since then LogicBoxes along with the storage manufacturer/disaster recovery company have been working towards bringing historic email back online (to include current email upto and including Thursday 24th April).

A full rundown can be read here : http://forums.myorderbox.com/index.php?/topic/4966-mail-issue-on-austin-servers/ and you can use your NEO user / pass to login to read that forum post.

The last post mentioned that the recovery could take weeks to complete and moreover may or may not be successful in restoring mail.

The latest update is below from the above forum :

How did this happen?
We were bringing a new storage cluster online, and during this process data was inadvertently removed from an existing storage cluster.

What are you doing to get my mail back?
The removal of this data has made it very challenging to restore your messages.  As we’ve mentioned, we are working with our storage industry experts to reconstruct the data, work continues around the clock towards this end, but this is a very time consuming process, and it may take a few weeks to complete the entire process.

Are my messages gone forever?
It is possible that some messages of your messages may be unrecoverable, however at this time we have not completed our work on the restoration.  We will continue working on our recovery efforts, with an eye towards restoring as many messages for as many customers as quickly as possible.

Should I be worried that this is going to happen again?
The error that occurred was highly unusual.  We are carefully analyzing what happened and are implementing additional safeguards to prevent this particular event from reoccurring.

From the above, LB are looking to bring back online IMAP, and, subsequently need you and your customers to backup their IMAP folders if they have them offline, BEFORE connecting to the mail service.  If they used POP3 this does not need carrying out, however, if IMAP was used, THIS CERTAINLY DOES need carrying out.  Some instructions for popular mail applications are listed below.

From LB:


We wish to turn on the IMAP service within the next 48hours. Hence, we would like that all our clients have a local copy of their emails, such that it can be re-synced with the server.

Following are some DIY steps on how we store/backup emails on your local machines.

Instructions for Outlook:
The process to setup the same has been specified in two of our KB articles:
1> https://support.logicboxes.com/helpdesk/index.php?/Knowledgebase/Article/View/5/49/how-do-i-move-my-emails-from-one-address-to-another
2> https://support.logicboxes.com/helpdesk/index.php?/Knowledgebase/Article/View/59/49/how-do-i-take-a-local-backup-of-my-email-in-outlook-2010

In Outlook 2010:
Follow these steps to export a specific folder:

    Click the File tab.
    In the Outlook Options window, click Advanced.
    Click Export.
    In the Import and Export Wizard, click Export to a file, and then click Next.
    Click Outlook Data File (.pst), and then click Next.
    Select the folder to export, and then click Next.
    Click Browse, and then select the location where you want the new .pst file to be saved.
    In the File Name box, type the name that you want to use for the new .pst file, and then click OK.
    Click Finish.

In an earlier version of Outlook:

    Open Outlook.
    On the File menu, click Import And Export. If the menu item is not available, move your pointer over the chevrons at the bottom of the menu, and then click Import and Export.
    Click Export To File, and then click Next.
    Click Personal Folder File (.pst), and then click Next.
    Click the folder to which you want to export the .pst file, and then click Next.
    Click Browse, and then select the location where you want the new .pst file to be saved.
    In the File Name box, type the name that you want to use for the new .pst file, and then click OK.
    Click Finish.

Instructions for Thunderbird:

Archiving emails to local folder:
https://support.mozilla.org/en-US/kb/archived-messages

Or

You can install the following Addon in Thunderbird to Import/Export your emails:
https://addons.mozilla.org/en-US/thunderbird/addon/importexporttools/
 

Categories
NetEarth Group NetEarth LLC NetEarth One

NetEarth Christmas and New Year support times 2013/2014

Christmas and New Year Support hours 2013/2014

 

Support will be open the following hours over the holiday period:

Christmas Eve                        Tuesday 24th December 2013            10:00 through 18:00
Christmas Day                        Wednesday  25th December 2013     12:00 through 18:00
Boxing Day                              Thursday 26th December 2013          11:00 through 16:00
New Years Eve                        Tuesday 31st December 2013             10:00 through 18:00
New Years Day                        Wednesday 1st January 2014             12:00 through 18:00

 

Categories
Changes on the LB platform NetEarth One

ICANN ERRP Update, platform updates, RGP system changes and Privacy Protection Service update.

ICANN ERRP Update, platform updates, RGP system changes and Privacy Protection Service update.

 

Further to our blog posting of July 9th, regarding the ICANN ERRP mandatory policy requirements, we are re-iterating these requirements here, and in our blog posting of today.

 

ICANNs ERRP Policy:

 

http://www.icann.org/en/resources/registrars/consensus-policies/errp

 

 

  • Registrars must ensure that at least 2 mandatory expiration reminders are sent to the Registrant at Expiry (RAE), approximately a month before, and a week before the expiration of a domain name. Additionally, at least one more reminder must be sent to the RAE within 5 days of domain expiration. This communication has to be in the language of the registration agreement
  • The renewal fee and restoration fee have to be made available to the Registrant at the time of domain registration. These fees have to be updated on the Reseller’s websites and a URL of the same has to be included in the registration agreement
  • The communication channel to be used for notifications must be displayed on the Reseller’s website and a link for the same has to be included in the registration agreement

 

The platform is having the following amendments completed shortly to assist with the mandatory policy requirements:

 

  • 2 new e-mails templates will be introduced in the system for the pre as well as post expiry notifications mandated by ICANN, 30 and 7 days before expiry and immediately after expiry. These mails shall be sent out for gTLDs only, the platform (once it has been updated) will allow for modification of the emails which will come from the “Sales” address you have set within the platform.
  • The default registration agreement will also be updated to include the new points mandated by ICANN.
  • The Supersite will be updated to incorporate the display of pricing details and the communication channels being used to notify Registrants.

 

VERY IMPORTANT: If you have customized the supersite pricing pages (manually edited them for example) you will need to go into the supersite admin section and check/update your custom page.  The same can be said for the legal agreements if you have made any modification to those on the OrderBox.  Please check on the 31st August 2013.

 

 

I do not use the supersite or the platform selling tools, I use the API, what do I have to do:

 

If you do NOT use the supersite for your sales tool, for example you use a billing application such as Blesta, WHMCS, AWBS, HostBillAPP or an internal “home grown” system using the OrderBox API, you are required to display as per the ICANN Policy update the items listed in this mandatory policy by ICANN. You should cover on your own sites the following mandatory points:

 

  • Renewal and Restoration pricing is clearly displayed in all terms and conditions, or a link to a page on your site showing the renewal and restoration pricing.
  • Display instructions describing the manner in which Registrants will be notified about domain name expiry and renewal (ie your billing app sends out renewal reminders)

 

If you link to the OrderBox Legal Agreements on your own site ( a nice easy way of getting all agreements “RAA” and compliance solved in one go when your customer clicks “accept Terms and conditions” in your billing app ) then please update ALL pricing on your NEO interface for customers as this will be linked within the legal agreements, namely renewal, registration and restoration pricing.

 

If you need help or further explanation, please contact support.

 

 

Platform updates:

 

LogicBoxes were trying to introduce the option to customize the mandatory renewal email templates on the 15th, then the 19th, 20th and 21st of August, as of this moment they are ironing out a bug, we will tweet or blog as soon as we are aware it is completed, please follow us on twitter #netearthone or our blog http://80.251.17.48/~netearthgr/blog

 

Once the above is live, you will see it under “Settings >> System Notifications >> Email”

 

The legal agreements and supersite are also being updated for the ERRP requirements above and will be completed by the end of August.

 

 

Renewal Grace Period updates:

 

Partners reselling the following TLDs through us, the Renew Grace Period will be revised from 30 to 16 days for all .COM, .NET, .ORG, .INFO and .BIZ domain names.

 

The following TLDs will be changed from 40 to 36 days for .NAME, .CO, .PRO, .MOBI, .US, .ME and .TV domain names. Additionally, keeping in line with partner requests, the Renew Grace Period for .IN domain names will be revised to 36 days from the current 15 days.

 

After the 16th/36th day from expiry (depending on tld as listed above), the domain names will be queued for deletion by the system, and no modifications would be possible unless restored.

 

The change to the 30 > 16 days (.COM, .NET, .ORG, .INFO and .BIZ) will take effect from 15th September 2013, the change from 40 to 36 days (.NAME, .CO, .PRO, .MOBI, .US, .ME and .TV) will be with immediate effect as well as .IN.

 

 

Privacy Protection service update:

 

LogicBoxes are in the process of making the “PrivacyProtect.org” privacy service chargeable, we have been made aware that ResellerClub (owned by DI/LB) are looking to charge $3 per year for the service.  We are in negotiation to get this pricing down with LB, and, also looking to implement our own privacy service, albeit this will be chargeable it should not be anywhere near as expensive.  We are also adding extra features to the privacy service, for example contact can be made via email to the domain owner and by contact type as well.  Our service will also have a proper UK address.  We will send out a further update to this once it is complete via our blog and twitter.

 

We have been waiting for LB to fix one of their API calls that allows us to gain the contact information for a given domain, this call was fixed earlier this week.  .

 

 

If you should need ANY assistance, please do not hesitate to email support@netearthone.com or pop onto live chat when available.

 

Categories
NetEarth One Registry Price Increase

BIZ and INFO price increase reminder

Neustar are increasing the pricing of the .BIZ tld on 1st September 2013, we will be changing the pricing on the platform to note this increase at 12:00 UTC 31st August 2013.

The pricing will increase by the exact amount that Neustar are putting it up by across all tiers, namely 78 cents ( $0.78 ).  Restore pricing will increase by $1.00

 

and

 

Afilias are increasing the pricing of the .INFO tld on 1st September 2013, we will be changing the pricing on the platform to note this increase at 12:00 UTC 31st August 2013.

The pricing will increase by the exact amount that Afilias are putting it up by across all tiers, namely 74 cents ( $0.74 ).  Restore pricing will increase by $1.00

Categories
Changes on the LB platform Downime notice NetEarth One

LB OrderBox Downtime notice

Maintenance is scheduled for the OrderBox infrastructure on the 18th of August 2013 (Sunday).

The exact details of the maintenance are as follows:

Date: Sunday, 18th August 2013.
Timing : 02:30 AM – 03.00 AM (0230 – 0300 hrs) GMT
Maintenance window : 30 minutes

 

Affected services: Control Panel, Supersite, Partnersite, API and whois services.

 

Reason: LB are undertaking this maintenance to improve on our alert systems and various other upgrades.

 

LB regret the inconvenience caused during the interim and thank you for your patience and co-operation.

Categories
Changes on the LB platform Downime notice EMERGENCY downtime NetEarth One

EMERGENCY LB database maintenance on NEO account – Thursday 11th July

LogicBoxes are performing some maintenance on our Registrar within their database this coming Thursday, 11th July 2013 at 0500UTC/GMT.

It will mean that the parent key in the OrderBox will change, this is only an issue for anyone who is still running the SOAP api, which must by now be few and far between.  No changes or new orders can be created whilst this maintenance window is taking place.

The expected downtime will be circa 1hour 30 mins, but, we are allowing 2 hours just to make sure.

So to recap :

Maintenance Window : Thursday, 11th July 2013 at 0500UTC  – 0700UTC

Duration : 2 hours

Affected Systens : Supersite / Partnersite / Control Panel, Resellers will not be able to login whilst this is happening.

Domains, DNS and any LB hosting will continue to work without issue.

 

Categories
NetEarth One Registry Price Increase

Reminder ORG price increase 30th June 2013

PIR are increasing the pricing of the .ORG tld on 1st July 2013, we will be changing the pricing on the platform to note this increase at 12:00 UTC 30th June 2013.

The pricing will increase by the exact amount that PIR are putting it up by across all tiers, namely 55 cents ( $0.55 ).

The above pricing increase is for Trasnfer / Renew or Registration and for restore $1 will be added, taking it to $66.00 to restore a .org domain.

 

AMENDMENT : Restore price has increased from 65.00 to 66.00