Support will be open the following hours over the holiday period in GMT:
| Christmas Eve | Tuesday | 24th December 2019 | 08:00 through 17:00 |
| Christmas Day | Wednesday | 25th December 2019 | 12:00 through 17:00 |
| Boxing Day | Thursday | 26th December 2019 | 10:00 through 17:00 |
| New Years Eve | Tuesday | 31st December 2019 | 08:00 through 17:00 |
| New Years Day | Wednesday | 1st January 2020 | 12:00 through 17:00 |