We are in the process of moving the support suite service.
This includes the ticketing and live chat services. We will update this post as soon as it is complete.
Update 1 @ 1217BST :
Move has taken place and DNS updated. We will shortly perform the upgrade process of the support sutie to the latest version.
Update 2 @ 1700BST :
The support suite is moved and now updated.
Effective August 17th 2011, LogicBoxes will be modifying the Free Email feature that is available with Domain Names. As per this new implementation, all new Domain Registrations will be offered up to 2 Free Email Accounts with a maximum mail space of 100MB per account.
LogicBoxes believe this change will allow Customers to try the email services offered and encourage them to upgrade to a paid Email Hosting package. The Free Email feature is optional and you can learn more about it : http://manage.netearthone.com/kb/servlet/KBServlet/cat118.html.
Impact on Existing Free Packages
There will be no impact on Existing Free Email packages and they will continue to function normally. However, if a Free Email Package has not been activated on an existing Domain, the new implementation will apply.
Following notification from LogicBoxes of a database upgrade, we have been given the following date :
Scheduled time: 13th Aug 2011, 23:00:00 GMT
Duration: 8 hrs
Details: We need to perform a Database Upgrade in order to improve the performance, stability and functionality of OrderBox.
Affected Services:
Orderbox would be down during this period and all related services ( e.g control panel, api, supersite, partnersite etc.) will not be functional.
Domain names registered with us will continue to function.