Categories
Changes on the LB platform NetEarth One

LogicBoxes: Linux Hosting – Change in Backup Policy

Dear Reseller,

LB will be limiting the Back up feature on existing Linux Hosting Packages that are using the old infrastructure (not cpanel) from the 12th of May, 2010. As per the new limit, LB will only store the last three back ups made for any existing package.

Current Scenario:

Currently, a Customer can make unlimited back ups of their packages and they are all stored on their servers.

This negatively affects their servers as it leads to:

  • Additional and unnecessary load
  • Exposure to potential abuse

New Implementation:

Through the new implementation, Customers will still be able to make back ups as frequently as required. However, only the last three back ups will be stored on their servers. Every time a new back-up is made, the oldest back-up will be replaced.

This implementation will be applicable from the 12th of May, 2010.

Important: Starting today, all new Back up Policies will be limited as per the new implementation of storing only three back-ups.

If you require your previous back-ups:

If your Customers require old back-ups, which are older than the last three made, they will need to download the back-ups to their local machines before the 12th of May, 2010.

Please pass on this information to your Resellers and Customers to ensure that they are prepared for this modification and can make the necessary updates at their end.

Categories
Downime notice EMERGENCY downtime NetEarth One

LogicBoxes platform down!

AS of 13:29GMT on Monday 3rd May 2010, the LogicBoxes platform appears to have gone down, I will keep this post updated until is it back up.

13:50 Platform is up, just waiting for reason

Categories
NetEarth Group NetEarth LLC NetEarth One SSLReseller

Live support changes.

Hi all,

We are slightly changing our hours on a Sunday, currently the live support is 0800 to 0000 BST, this is changing to 1000 to 2200 BST

Over the past 8 weeks we have been monitoring the support desk and notice between 2200 and midnight on a Sunday, there is very little maybe 1 or 2 live chat requests, and therefore it makes economical sense  to change those hours, this currently does not change Monday through Saturday 0800 to 0000 BST.

This is across all brands, NEO, NEG and SSLReseller.

Categories
NetEarth Group NetEarth LLC NetEarth One SSLReseller

Ticketing system updates

Hi all,

When an operator replies to a ticket, the ticket status will now be set to “On Hold” until you reply or we update the ticket.

NetEarth Group, inc.