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November 13, 2011

Upgrade of Kayako live chat/ticket software.

Filed under: Downime notice,NetEarth Group,NetEarth One,SSLReseller — chrisp @ 14:56

This coming Monday 14th November starting at 1200GMT through 1600GMT we will be performing an upgrade to the Kayako suite we use.  We expect the total time to be less than this time, but allowing for the full 4 hours just in case.

This we are told should rectify a problem we reported to Kayako about live chat responses not being shown / sent to the person on live chat.

In this time, all ticket emails will be placed on hold, we will complete this at the MTA level, you will not be able to talk to live chat either in this time.  Once we have completed the upgrade, held ticket emails will be sent to the support suite and therefore tickets will be created.

 

1600GMT :-  Upgrade complete.

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