NetEarth Group, inc Get the latest information about NetEarth Group or any of its subsidiary companies.

December 21, 2016

Christmas and New Year support opening hours

Filed under: NetEarth LLC,NetEarth One — chrisp @ 22:42

Christmas and New Year Support hours 2016/2017

Support will be open the following hours over the holiday period:

 

Christmas EveSaturday24th December 201608:00 through 18:00
Christmas DaySunday25th December 201612:00 through 18:00
Boxing DayMonday 26th December 201610:00 through 18:00
New Years EveSaturday31st December 201608:00 through 18:00
New Years DaySunday1st January 201712:00 through 18:00

December 17, 2014

Christmas and New year support times 2014/2015

Filed under: NetEarth LLC,NetEarth One — admin @ 14:10

Christmas and New Year Support hours 2014/2015

 

Support will be open the following hours over the holiday period:

Christmas Eve                   Wednesday 24th December 2014           10:00 through 18:00
Christmas Day                  Thursday 25th December 2014           12:00 through 18:00
Boxing Day                         Friday 26th December 2014      11:00 through 16:00
New Years Eve                   Wednesday 31st December 2014           10:00 through 18:00
New Years Day                   Thursday 1st January 2015                  12:00 through 18:00

December 12, 2013

NetEarth Christmas and New Year support times 2013/2014

Filed under: NetEarth Group,NetEarth LLC,NetEarth One — admin @ 14:00

Christmas and New Year Support hours 2013/2014

 

Support will be open the following hours over the holiday period:

Christmas Eve                        Tuesday 24th December 2013            10:00 through 18:00
Christmas Day                        Wednesday  25th December 2013     12:00 through 18:00
Boxing Day                              Thursday 26th December 2013          11:00 through 16:00
New Years Eve                        Tuesday 31st December 2013             10:00 through 18:00
New Years Day                        Wednesday 1st January 2014             12:00 through 18:00

 

March 2, 2012

Support and Live chat services – Saturday 3rd March

On Saturday 3rd March, we will me moving into newer larger offices in the UK.

Live chat will be offline during the morning and early afternoon, whilst ticket replies will take longer than normal.

Normal service should resume later in the day, and we will tweet once we are fully back up and running on live chat (apart from you will see it be online 🙂 )

December 13, 2011

NetEarth Christmas and New Year support times 2011 / 2012

Filed under: NetEarth Group,NetEarth LLC,NetEarth One,SSLReseller — admin @ 10:18

Christmas and New Year Support hours 2011/2012

 

Both Live Support and ticket support will be open the following hours over the holiday period:

Christmas Eve                    Saturday 24th December 2011                   10:00 through 18:00

Christmas Day                   Sunday 25th December 2011                      12:00 through 18:00

Boxing Day                          Monday 26th December 2011                    11:00 through 16:00

New Years Eve                  Saturday 31st December 2011                    10:00 through 18:00

New Years Day                  Sunday 1st January 2012                               12:00 through 18:00

 

 All times are GMT

December 14, 2010

Christmas and New Year Support hours 2010/2011

Filed under: NetEarth Group,NetEarth LLC,NetEarth One,SSLReseller — admin @ 11:09

Christmas and New Year Support hours 2010/2011

Both Live Support and ticket support will be open the following hours over the holiday period:

Christmas Eve Friday 24th December 2010   08:00 through 18:00
Christmas Day Saturday 25th December 2010 12:00 through 18:00
Boxing Day Sunday 26th December 2010 10:00 through 18:00
New Years Eve Friday 31st December 2010 08:00 through 18:00
New Years Day Saturday 1st January 2011 12:00 through 18:00

 

All times are GMT

October 12, 2010

Staff training and Support in November 2010

Filed under: NetEarth Group,NetEarth LLC,NetEarth One,SSLReseller — admin @ 13:17

Dear Resellers,

We will be undergoing staff training starting 4th November 2010, through 15th November 2010, this will have an impact of our Live chat service, and support service that we offer.  Tickets received will be replied to in the order they were received.

Please understand that if the “Live Chat” icon states online, we are logged on and available, if it is “Offline” then you will be directed to create a ticket as normal.

May 1, 2010

Live support changes.

Filed under: NetEarth Group,NetEarth LLC,NetEarth One,SSLReseller — admin @ 11:48

Hi all,

We are slightly changing our hours on a Sunday, currently the live support is 0800 to 0000 BST, this is changing to 1000 to 2200 BST

Over the past 8 weeks we have been monitoring the support desk and notice between 2200 and midnight on a Sunday, there is very little maybe 1 or 2 live chat requests, and therefore it makes economical sense  to change those hours, this currently does not change Monday through Saturday 0800 to 0000 BST.

This is across all brands, NEO, NEG and SSLReseller.

Ticketing system updates

Filed under: NetEarth Group,NetEarth LLC,NetEarth One,SSLReseller — admin @ 11:39

Hi all,

When an operator replies to a ticket, the ticket status will now be set to “On Hold” until you reply or we update the ticket.

NetEarth Group, inc.

March 19, 2010

Live chat offline :- Saturday 20th March

Filed under: NetEarth Group,NetEarth LLC,NetEarth One — admin @ 10:59

Tomorrow from 1100GMT through 1600GMT live chat will not be available, support tickets will be handles as normal in the order they are received.

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