At approximately 1915 teh platform became very slow, and as of around 10 minutes ago, the platform has been placed under emergency mainteannce.
We will update this blog when we have further info.
Categories
.CA Launch: .CA Rules & Regulations
Dear Reseller,
As we announced earlier, .CA will be launched on the 26th of October, 2010. We will be offering .CA starting at $12.99 for Resellers.
Registration Policies and Procedures:
While the .CA Domain is open to all Resellers, Registrants will have to fall within the Canadian Presence Requirements in order to be eligible to Register.
We suggest you go through the following documents to familiarize yourselves with all the .CA rules and requirements.
- FAQs on .CA Domain Registration
- KnowledgeBase Article on all .CA Domain Name Rules and Requirements
Categories
.CA Coming Soon!
Dear Reseller,
In just a week, LB will be rolling out .CA, starting from the 26th of October, 2010.
Why .CA?
With 3 out of 4 Canadians being active internet users, .CA Domains have a huge potential market and are the undisputed choice for individuals and businesses having a Canadian connection.
The Registration, Renewal, Transfer-Ins and Restoration Cost for resellers of .CA will be $12.99 only!
While .CA Domains are open to everyone, there are certain rules and regulations that differ from other TLDs. Therefore, we suggest you go through the detailed document on the .CA Registration and Renewal procedures that we will include in our KnowledgeBase shortly. We will also publish on our blog the information to you before the launch.
Sign-Up for .CA:
Resellers that have enabled the Automatic Signup for New Products option will instantly be able to resell .CA Domains as soon as it launches.
In case you have disabled the above option, you will have to manually sign up to sell .CA Domains. You can do this from your Control Panel by going to the Manage Products and Pricing section and clicking on the Select the TLDs you want to sell option.
SuperSite Impact:
With the launch of .CA there will be a few modifications to the SuperSite. These are detailed as follows:
Files Modified:
- Domain_contacts.html: Dashboard » Manage Site » Edit/Translate Content Pages » Products » Domain » Domain_registration » Dom_reg_addorder » Includes » Domain_contacts.html
- List_contact.html: Dashboard » Manage Site » Edit/Translate Content Pages » Products » Domain » Common » Domain_contacts » List_contact.html
New Files Added:
- Ca_cpr.html: Dashboard » Manage Site » Edit/Translate Content Pages » Products » Domain » Common » Domain_contacts
- General_contact.html: Dashboard » Manage Site » Edit/Translate Content Pages » Products » Domain » Common » Domain_contacts » Add_contact
- Ca_add_contact.html: Dashboard » Manage Site » Edit/Translate Content Pages » Products » Domain » Common » Domain_contacts » Add_contact
- Ca_contacts.html: Dashboard » Manage Site » Edit/Translate Content Pages » Products » Domain » Common » Domain_contacts
Please Note:
- If no modifications have been made to the above mentioned pages, our changes will be automatically reflected on your and your Resellers’ SuperSite
- However, if you have made any modifications to the above pages, you will need to manually update these pages and incorporate our changes
Making these changes is essential to include .CA in your SuperSite.
Please make sure to forward this information to your Customers and Resellers.
Dear Resellers,
Sorry for the lateness on this update but starting the 7th of October 2010, LB have introduced the ability to customize the number of Free Email Accounts with every Domain Name.
Configurable Parameters:
|
Parameters |
Minimum Value |
Maximum Value |
Default Value* |
|
Number of Email Accounts |
1 |
15 |
1 |
|
Storage per Email Account |
1MB |
500MB |
500MB |
* Default Values will be set as mentioned above, if you choose to not configure the parameters.
While this is offered to you completely free of cost at the moment, LB are looking at making this email offering ad-supported in the future. They will provide more information on this shortly.
PartnerSite changes for Web Services:
As part of the Web Services launch, they have made certain modifications to the following pages on the PartnerSite:
- Pricing
- Web Hosting
- Email Hosting
- Site Builder
- Features
The modifications on these pages will not reflect on your PartnerSite till you manually update these pages through your PartnerSite Admin Area. Please make these changes to include Custom Plans and the new Website Builder on your PartnerSite.
Yahoo Search Marketing:
Due to Yahoo!’s transition to Microsoft’s search technology, the Free $50 Yahoo! Search Marketing ad credit will no longer be available.
This program will be replaced in the near future by a similar program from Microsoft. Customers who have previously availed of the credits and set up an advertising account at Yahoo! can continue managing their accounts as before.
Dear Resellers,
We will be undergoing staff training starting 4th November 2010, through 15th November 2010, this will have an impact of our Live chat service, and support service that we offer. Tickets received will be replied to in the order they were received.
Please understand that if the “Live Chat” icon states online, we are logged on and available, if it is “Offline” then you will be directed to create a ticket as normal.
Dear Resellers,
On Sunday 31st October 2010, NetEarth Group support, which includes NetEarth One and SSL Reseller, will be changing its live support times to GMT/UTC.
This means that support will be within the following times :
Monday through Friday 0800 to 0000 GMT/UTC
Saturday 0800 to 2300 GMT/UTC
Sunday 1000 to 2200 GMT/UTC
Please note that the Saturday night timing has changed by 1 (one) hour.
Because of a cooling failure at one of their Data Centers, they’ve had to shut down the mail servers on their new infrastructure and cPanel servers. They had to take this step to ensure the servers do not overheat and your data remains unaffected. As yet they do not have any ETA to fix, but the technicians at their Data Center are working on this and they expect the issue to be fixed soon.
You will not be able to send/receive emails, your websites hosted on our cPanel servers and the cPanel control panel will not resolve.
Update – We expect the issue to be fixed by 21:45 GMT.
Update #2 – cPanel hosting servers will be up by 21:00 GMT.
Update #3 – cPanel hosting servers are up. Also, all email servers except for one are up.
We have been notified of some errors today, Logicboxes are working on it as a matter of urgency.
Errors that are already known about :
a) Supersite : ProductKeyHash Seems to be empty! I Can not continue and I Should Not
b) Control panel searching : [r1] Error Message: Product key for category sitebuilder cannot be null. ]
We appreciate your patience.
Dear Reseller,
Web Services, which includes the new Website Builder and Custom Plans for Hosting and Website Builder, will be launched on the 30th of September, 2010. Yes we know, another date… Our fingers are crossed
SuperSite Transalation:
For Resellers that need to translate the SuperSite Content into another language.
You can translate the content on these pages and replace the modified content through the SuperSite Admin Area once these changes go live on 30th September, 2010. You can take a look at the pages which will contain modifications, at the bottpn of this post.
Website Builder:
The current Website Builder will be deprecated on 30th September, 2010.
LB will email which Customers will be not be able to manage existing packages through your Control Panel. They will have to Login to a Separate Interface to do so.
New Website Builder:
With the new Website Builder also being launched on the 30th, you can take a look at a few of its features, as follows:
- Real Time Visual Editor
- Over 175 themes and counting
- 100% Customizable page layouts
- Favicon Customization
- PayPal and eBay Components
- Social Network Integration
- Blog Portability
You will be able to access a Demo for the new Website Builder post the 30th of September.
Next Big Launch!
LB will be enhancing the Free Email Service we currently offer with every Domain Name. You will soon be able to specify the Number of Free Email Accounts with every Domain.
Website Hosting, Website Builder and Email Hosting.
Dear Reseller,
Owing to the vast impact of the deprecation of Website Builder and Hosting Slabs, LB’s partners have requested them to postpone the launch of the Web Services i.e the new Website Builder and Custom Plans for Hosting and Website Builder.
They’re currently taking a decision internally on an appropriate time to launch the new Website Builder and Custom Plans and this will be conveyed to you soon.
SuperSite Impact:
For Resellers who have translated the SuperSite into languages other than English, we will provide you with an adequate time window to effectively translate the new as well as revised content before Web Services is made live.
Website Builder Deprecation:
After the Web Services launch your Customers will have to login to a separate interface with a new set of credentials to manage their existing packages. They can obtain these login details by visiting: http://resourceserver.org/websitebuilder
Once on this page,
- They will have to enter their Control Panel Username and Password
- They will then receive the new login details via email
Please share this link with your Customers to allow them to generate their new login credentials.