.COM, .NET Unavailability Notice: 16 January, 2011
Due to the following maintenance announced by the .COM, .NET Registry, the LogicBoxes .COM, .NET Product would be offline as well:
Maintenance Window
Date: January 16, 2011
Time: 1:00 AM – 1:45 AM (0100 hrs – 0145 hrs) GMT/UTC
Duration: 45 Minutes
Affected Systems: Domain Name Registrations, Renewals, Transfers, Management on the Live servers.
This outage shall have no impact on the resolution/working of your already registered domain names.
Dear Reseller,
As of this morning (10/01/2011) LogicBoxes (our platform provider) have launched their new web hosting and email bands.
As a result of this we have had to introduce new pricing. The following tables will make the pricing changes as transparent as possible:
Windows/Linux Web and Email Hosting
|
Band |
Web Space |
Data Transfer |
No. of |
Email Space |
Old Price |
New Price |
|
1 |
Up to 1GB |
Up to 10GB |
Unlimited |
2GB |
$1.89/mo |
|
|
2 |
1GB to <20GB |
10GB to <200GB |
Unlimited |
2GB |
$2.49/mo |
|
|
3 |
20GB to <100GB |
200GB to <1000GB |
Unlimited |
2GB |
$2.89/mo |
|
|
4 |
100GB to Unlimited |
1000GB to Unlimited |
Unlimited |
2GB |
$2.89/mo |
$3.89/mo |
Email Only Hosting
|
Band |
No. of Email Accounts |
Email Space |
Old Price |
New price |
|
1 |
Up to 5 |
2GB |
$0.50/mo |
|
|
2 |
6 – 15 |
2GB |
$0.64/mo |
|
|
3 |
16 – 50 |
2GB |
$0.89/mo |
|
|
4 |
51 – 100 |
2GB |
$1.45/mo |
|
|
5 |
101 – Unlimited |
2GB |
$0.35/mo |
$1.69/mo |
We have also removed the Website Builder from our product offering. Logicboxes new plans and pricing for this product were not competitive and therefore we took the decision offering it would not be viable.
This change in pricing will only affect resellers that sell any of the following products through the platform; Linux hosting, Windows hosting, email hosting and web site builder.
For those of you that use the API or a billing application with your own hosting solutions, this change will most likely not impact you.
For those that this affects please make sure to set your new pricing accordingly. If you have any questions or concerns then feel free to contact us.
Thank you,
NetEarth Group
.EU Promo ends
For Resellers reselling .EU through the platform, our .EU at $3.99/$5.99 Promo ends on 5th January 2011 00:01GMT.
LB will require a brief downtime in order to upgrade firmware on the load balancers for OrderBox. The downtime window details are as follows –
Date: Sunday, December 19, 2010
Start Time: 07:30 Hrs GMT/ 02:30 Hrs EST
Estimated Downtime: 30 Mins
Affected Interfaces: API, Control Panel, SuperSite & PartnerSite
This outage shall have no impact on your domain names and other services, which will continue to work seamlessly. While we expect the downtime to be much shorter we have scheduled it for a maximum of 30 minutes.
Dear Resellers,
Logicboxes informed us that they were going to remove the above gateway, however, after many days of discussions with LB, they are not removing it but changing the way in which they communicate with PayPal.
The below information should be read and acted upon if you use the gateway.
If you are currently using the PayPal Direct Payment API Gateway to collect payments from your Customers/Resellers, you are required to make the changes listed below, before 22nd December, 2010 to avoid disruption of services:
1. Generate your PayPal API Credentials:
http://manage.netearthone.com/kb/servlet/KBServlet/faq775.html#api
2. Authorize your API Username to make API calls through your Reseller Account:
http://manage.netearthone.com/kb/servlet/KBServlet/faq775.html#apikey
3. Configure both the above-mentioned details in your Reseller Account:
http://manage.netearthone.com/kb/servlet/KBServlet/faq775.html#setup
If you are currently not using the PayPal Direct Payment API Gateway and are interested in using the same, then we would request you to integrate this Gateway with your Registrar Account post 10.30 am UTC on 22nd of December, 2010 as it will not function before that time.
GMT 8:10 AM: LB are currently experiencing some network trouble at their datacenter in the US.
LB are currently facing issues with the network at our data center due to which :
LB are working closely with the datacenter technicians to have this resolved at the earliest.
We will update this post once we know more from LB.
09:42 GMT All services are back to normal.
Christmas and New Year Support hours 2010/2011
Both Live Support and ticket support will be open the following hours over the holiday period:
| Christmas Eve | Friday 24th December 2010 | 08:00 through 18:00 |
| Christmas Day | Saturday 25th December 2010 | 12:00 through 18:00 |
| Boxing Day | Sunday 26th December 2010 | 10:00 through 18:00 |
| New Years Eve | Friday 31st December 2010 | 08:00 through 18:00 |
| New Years Day | Saturday 1st January 2011 | 12:00 through 18:00 |
All times are GMT
Dear Reseller,
LB have setup new routers at one of their data centers to improve network utilization and to handle an increased amount of traffic. They want to move the existing traffic to these routers and for this they would need a downtime of approximately an hour. They expect the downtime experienced to be less than 45 minutes, however they have kept the additional buffer to ensure that the changes are thoroughly tested. Services will be available intermittently during the downtime.
During this downtime, you will not be able access or manage your emails and you will not be able to resolve or manage websites which are on their Plesk and cPanel hosting servers. The downtime is scheduled as mentioned below –
Date : 7th December, 2010
Time : 1400GMT
We regret the interruption in services and any inconvenience caused because of it.
Hi All,
The Afilias Registry is increasing its pricing as above, we will let you know closer to the time of the new pricing, it will probably be in line with COM pricing.
At approximately 1915 teh platform became very slow, and as of around 10 minutes ago, the platform has been placed under emergency mainteannce.
We will update this blog when we have further info.