Categories
Changes on the LB platform NetEarth One Promotions

LogicBoxes: Free Email – Now Customizable

Dear Resellers,

Sorry for the lateness on this update but starting the 7th of October 2010, LB have introduced the ability to customize the number of Free Email Accounts with every Domain Name.

Configurable Parameters:

Parameters

Minimum Value

Maximum Value

Default Value*

Number of Email Accounts

1

15

1

Storage per Email Account

1MB

500MB

500MB

* Default Values will be set as mentioned above, if you choose to not configure the parameters.

While this is offered to you completely free of cost at the moment, LB are looking at making this email offering ad-supported in the future. They will provide more information on this shortly.

 PartnerSite changes for Web Services: 
As part of the Web Services launch, they have made certain modifications to the following pages on the PartnerSite:

  • Pricing
  • Web Hosting
  • Email Hosting
  • Site Builder
  • Features

The modifications on these pages will not reflect on your PartnerSite till you manually update these pages through your PartnerSite Admin Area. Please make these changes to include Custom Plans and the new Website Builder on your PartnerSite.

Yahoo Search Marketing:
Due to Yahoo!’s transition to Microsoft’s search technology, the Free $50 Yahoo! Search Marketing ad credit will no longer be available.

This program will be replaced in the near future by a similar program from Microsoft. Customers who have previously availed of the credits and set up an advertising account at Yahoo! can continue managing their accounts as before.

Categories
NetEarth Group NetEarth LLC NetEarth One SSLReseller

Staff training and Support in November 2010

Dear Resellers,

We will be undergoing staff training starting 4th November 2010, through 15th November 2010, this will have an impact of our Live chat service, and support service that we offer.  Tickets received will be replied to in the order they were received.

Please understand that if the “Live Chat” icon states online, we are logged on and available, if it is “Offline” then you will be directed to create a ticket as normal.

Categories
NetEarth Group NetEarth One SSLReseller

Live Support Times change becuase of BST ending

Dear Resellers,

On Sunday 31st October 2010, NetEarth Group support, which includes NetEarth One and SSL Reseller, will be changing its live support times to GMT/UTC.

This means that support will be within the following times :

Monday through Friday                 0800 to 0000 GMT/UTC

Saturday                                              0800 to 2300 GMT/UTC

Sunday                                                 1000 to 2200 GMT/UTC

Please note that the Saturday night timing has changed by 1 (one) hour.