To accommodate and manage the growth of LB’s web service offerings, they have scheduled a system-wide move to an all new and improved Datacenter. Their new Datacenter, TexasOne is six times larger than our current one and comes with several improved upgrades and enhanced resources.

• Redundant Power – Two independent sub-stations provide power for this Datacenter, ensuring greater redundancy.
• Custom Built – TexasOne has been built from the ground up to ensure every aspect of its design and construction supports a large Datacenter.
• Better Bandwidth – Both uplink and downlink upgraded to 10 GBPS.

In order to streamline a completely successful move to our new Datacenter, we will be placing all Email Hosting packages under maintenance within the same downtime window.

During the maintenance window, no single web services package and/or website will experience a downtime of more than 3 Hours. Kindly refer to the table below to know more on which services will be affected at its specific time.

Web Services Scheduled Downtime

Kindly Note:

All server & Control Panel features, options and settings for the above web services will be nonoperational during its specific maintenance window.

Beginning March 26th, 2012,  you can start offering IDNs for the following TLDs:

• .COM
• .NET
• .DE
• .ES
• .CO

These IDNs will be available to you at the same price as other domains of the same TLD.

For more information on the Check Availability and Register API Call, please refer to the following KnowledgeBase links:

• Check Availability Call – http://manage.netearthone.com/kb/answer/1427
• Register Call – http://manage.netearthone.com/kb/answer/752

Live chat will be offline during the morning and early afternoon, whilst ticket replies will take longer than normal.

Normal service should resume later in the day, and we will tweet once we are fully back up and running on live chat (apart from you will see it be online )

Do I need it:

If you are using whmcs or awbs or a billing application that has a whoislookup file AND If you sell . EU / .ES then yes you do.

How do I fix it:

Drop an email into support [at] netearthone.com, subject of : “WHOIS EU and ES” with your Reseller ID (Number), 2 numbers from your PIN, your servers IP address and the request for access to our lookup script and we will enable you to do it and reply with the modifications needed.

Why should I:

It would appear that some billing applications like whmcs, do not use a proper method for lookup of .ES domain names as the ES registry does not offer an end user port 43 service, and thus it allows for registration of prohibited domains, these are then registered with the LB platform and you are charged.  The Spanish registry then deletes these prohibited registrations without any refund.  We have also seen a reseller using .EU have their whmcs checking ability abused and EURID have blocked their IP address for 90 days.

Ultimately it is up to you if you do this or not

Date      :15-01-2012

Duration  : 2 hours

Time      : 7.00 GMT – 9.00 GMT (12:30 IST – 14:30 IST )

The DNS service will not be effected.

LB DNS servers will keep serving traffic.

As advised by email and by control panel today:

Further to our announcement on November 2nd that the registry is increasing its pricing, this announcement is to remind you that effective 14th January 2012, the new pricing for .COM and .NET domains will be made applicable.

If you have yet to make the necessary changes to your website and/or Control Panel, we ask that you get them updated as quickly as possible.

If you use the API, and complete all your billing through a third party application, please update those prices too if you need too.

We shall be increasing the Registration, Renewal and Transfer-In pricing for .COM and .NET domain names on January 14th, 2012 at 14:00 UTC, our prior announcement stated it would be 23:55 UTC which has now changed to 14:00 UTC, however the platform provider has stated a cross platform update will also happen at this time which is necessary to protect against any loss to you through pending orders (please see bullet points below)

Important Note:

• If you have specific pricing assigned on the .COM and .NET tlds, we will be increasing it by $0.51 and $0.46 respecitvly.
• All pending .COM and.NET Registration and Renewal orders that have not been paid for or executed will be deleted on the 14th. This is to ensure that you don’t incur any losses through pending orders.
• Pending orders on Transfer-Ins will not be affected. However, if you need to delete these orders yourself, you can find it here:Control Panel > Customers > Billing > Pending Invoices and Debit Notes

Both Live Support and ticket support will be open the following hours over the holiday period:

Christmas Eve                    Saturday 24th December 2011                   10:00 through 18:00

Christmas Day                   Sunday 25th December 2011                      12:00 through 18:00

Boxing Day                          Monday 26th December 2011                    11:00 through 16:00

New Years Eve                  Saturday 31st December 2011                    10:00 through 18:00

New Years Day                  Sunday 1st January 2012                               12:00 through 18:00

 All times are GMT

1235 GMT the CP, supersite and partnersites are resolving again.

LB 10 days or so ago changed the Load balancers that are associated with the above management interface.

This has created some instances where resellers were unable to get to our CP, yet could get to for instance the ResellerClub CP.

Resolution:

Today (NOW) LB are reverting us to the old balancers which should put us back at the same position before the change that happened 2 weeks ago.

Estimated downtime : 30 mins

———–

This is now complete and working as of 1741GMT

This we are told should rectify a problem we reported to Kayako about live chat responses not being shown / sent to the person on live chat.

In this time, all ticket emails will be placed on hold, we will complete this at the MTA level, you will not be able to talk to live chat either in this time.  Once we have completed the upgrade, held ticket emails will be sent to the support suite and therefore tickets will be created.

1600GMT :-  Upgrade complete.