NetEarth Group, inc

LogicBoxes have deemed an emergency downtime (after everything went dark for 20 mins).

I will update this post shortly with more information.

Affected items:

Main website

Control Panel

API

Update :

Platform is back!

Dear Reseller,

This is to inform you that LB will be upgrading the MySQL versions on their Linux Hosting servers to 5.0.84 as per the schedule mentioned below :

Date/Time : 13th Dec, 2009 – 1200 Hrs IST | 0630 Hrs GMT
Estimated Duration : 2 Hrs

Date/Time : 13th Dec, 2009 – 1430 Hrs IST | 0900 Hrs GMT
Estimated Duration : 2 Hrs

During the upgrade :

- You will not be able to connect to the databases hosted on these servers.
- Manage Web Hosting console will be inaccessible.
- Control Panel modifications / actions will not reflect.
- FTP service will be unavailable.

All services will be restored to normal once the upgrade is complete. Feel free to contact our Support Team in case you require any additional information.

UPDATE: LogicBoxes platform appears to be up and running now.

LogicBoxes platform has gone down at around 1808 GMT

I will update the post as soon as I hear more…

Regards,
Chris

MYSQL upgrade on Linux hosting servers

LogicBoxes have yet to inform us that the platform is down.

We have seen a lag in the service around 4 hours ago, however 30 minutes ago the whole platform “went offline”,

LB is already talking with The Planet whim they are so far blaming for this outage.

We will keep you updated.

Chris

Dear Reseller,

This is to inform you that one of LB’s mail hosting servers is scheduled for a downtime this weekend. During this downtime, LB will  be upgrading the server hardware for better performance.

We would like to assure you there will be no loss of emails; all new incoming mails will be queued up for delivery and will be available in the Inbox as soon as the server is up and operational.

Maintenance Window:

Date: Sunday, Nov 1, 2009.
Time: 0900 Hrs IST | 0330 GMT
Duration: 2 Hrs.

Packages served on the below mentioned IP addresses shall be affected:

70.87.29.2
70.87.29.132
70.87.29.134
70.87.29.14

Impact:

- Manage email hosting console will be inaccessible.

- Modification actions on affected orders will fail.

- Webmail & send / receive through mail clients will be unavailable.

We regret the interruption in services. For any addition information, feel free to contact our support desk.

Dear Reseller,                                                               

One of LB’s Linux Hosting Servers is scheduled for a hardware upgrade on October 4, 2009. Since this requires a downtime for the server, all the sites hosted there shall experience an interruption in services for approximately 4 hours.

Maintenance Window

Date: October 4, 2009
Start Time: 0800 Hrs IST | 0230 Hrs GMT
Duration: 4 Hrs

Impact

1) Sites hosted on this server will not resolve during the downtime.
2) Manage web hosting console will be inaccessible.
3) Control Panel modifications / actions will not reflect.
4) FTP service shall be unavailable.

Rest assured, there will be no data loss and all the websites shall be accessible seamlessly, once the servers are online and operational. LB deeply regret the inconvenience caused to you due to this interruption. Should you require any further information, please feel free to contact our support desk.