Due to the issues on Thursday 24th January, LB are currently running on their standby servers, this will be recerted back to primary live on :
LB downtime notice :
Day:Sunday, 27th Jan, 2013
Time: 4.30 AM GMT/UTC
duration 1 hour.
Category: Downime notice
Scheduled mainteance
We have had notice that this has been extended by a further 2 hours.
The new scheduled finish is 1030 UTC / GMT.
This is just a reminder that the platform will be down tomorrow for 4 hours. This will be all services (domains will not be affected).
Please take a read of the previous blog entry : http://80.251.17.48/~netearthgr/blog/2012/10/logicboxes-platform-scheduled-downtime-november-24th-2012/
This post contains important information about a system-wide downtime that is scheduled for the 24th of November, 2012 at 04:30 UTC.
OrderBox, the system that automates your billing, provisioning and reporting modules will be shifted to TexasOne DataCenter in Austin,TX on the 24th of November, 2012. This is the same DataCenter that powers all LB’s hosting products and packages.
Scheduled Downtime
| Date | November 24th, 2012 |
| Start Time | 04:30 UTC |
| Maintenance Window | 4 Hours |
| Reason | Knowledgebase, Old SuperSite, SuperSite2, Control Panel, API(Soap & HTTP), Whois, DNS Management All Domains and Hosting packages will continue to resolve. However, you will not be able to manage them through the Control Panel. |
Important Modifications
Once the migration has been completed, the IP addresses associated with the SuperSite and some of LB’s products and services will change.
LB will automatically make these changes for Domains that are managed through the Control Panel (FreeDNS). However, if your Domains’ DNS are managed on another platform, you will need to manually update its Nameservers and DNS once the migration has been completed. You will have time till the 4th of December, 2012 to make these changes.
You will find the new IP Addresses in the Knowledgebase once the migration has been completed.
Archiving Unused Domain Contacts
Once the migration has been completed, LB will be starting a new process for managing Unused Domain Contacts in the system. Contacts that have not been used for more than six months will be archived.
If you need to search for these contacts, you will need to view them in your ‘Archived Contacts’. Your Domains’ ‘Default Contact’ will not be affected and will not be archived.
We recommend that you share this information with your Customers and Sub-Resellers so that they are made aware of these changes we are making.
This is to inform you that all LB hosting servers in the Austin Datacenter will be undergoing a maintenance. During this maintenance window your site(s) and associated email services will be facing a downtime.
The following are the list of servers that will be undergoing maintenance :
* All Bulk hosting Servers (Linux and Windows)
Linux : bh-1.webhostbox.net upto bh-23.webhostbox.net
Windows : bh-plesk-web1.webhostbox.net upto bh-plesk-web5.webhostbox.net
* All Multi domain Hosting servers (Linux and Windows)
Linux : md-1.webhostbox.net upto md-54.webhostbox.net
Windows : md-plesk-web1.webhostbox.net upto md-plesk-web7.webhostbox.net
* All cPanel Single Domain Hosting servers starting from cp-18.webhostbox.net upto cp-35.webhostbox.net
* All Plesk Single Domain Hosting Servers starting from Plesk-web10.webhostbox.net upto plesk-web24.webhostbox.net
* All mail services hosted out of tx1- austin (Mail.pw)
Downtime Window
DATE : Sunday 4th November, 2012
TIME :
DALLAS, United States, Texas
7:30 AM Sun – 10:30 AM
MUMBAI, India
7:00 PM – 10:00 PM
UTC / GMT, Universal / Greenwich Time
01:30 PM – 04:30 PM
What are LB doing?
LB are improving the network connectivity on their servers.
How will it be beneficial?
This will benefit server performance and ensure that LB always maintain a very high uptime standard going forward.
Please accept our and LB’s apologies for any inconveniences caused during this downtime window. You can also refer to the following link for timely updates:
http://forums.myorderbox.com/index.php?/topic/4297-scheduled-maintenance-on-our-hosting-servers/
LB will be migrating to the new EPP version on the 26th June, In order to handle this migration process there will be a downtime. Details for the same are mentioned below.
Maintenance Details
Date: Tuesday, June 26, 2012
Time: 08:30 AM – 11:30 AM GMT/UTC
Duration: 3 Hours
During the migration period, customers will not be able to Register, Renew, Transfer or Manage their .UK domain names. As we are moving to the new EPP version, the following API changes are happening :
This API Call (HTTP & SOAP) will be removed – http://manage.netearthone.com/kb/answer/784
This API Call is to be used in its place – http://manage.netearthone.com/kb/answer/758
The new transfer process is much simpler, you the reseller through your billing app or the Supersite / SuperSite 2 will notify us first that the domain is coming to us, and, notify us of the customer account the domain will belong too. Then, once your customer has changed the TAG to NETEARTHONE, we will complete the process to your customers account.
The security key feature will be removed from the SS and SS2 and the activateTransferredDomain api call will stop working.
On 15th April, 2012, LB’s Linux Hosting, Windows Hosting and Email Hosting packages will be placed under maintenance for a few hours between 14:00 and 23:00 UTC as per the below mentioned schedule.
To accommodate and manage the growth of LB’s web service offerings, they have scheduled a system-wide move to an all new and improved Datacenter. Their new Datacenter, TexasOne is six times larger than our current one and comes with several improved upgrades and enhanced resources.
- Redundant Power – Two independent sub-stations provide power for this Datacenter, ensuring greater redundancy.
- Custom Built – TexasOne has been built from the ground up to ensure every aspect of its design and construction supports a large Datacenter.
- Better Bandwidth – Both uplink and downlink upgraded to 10 GBPS.
In order to streamline a completely successful move to our new Datacenter, we will be placing all Email Hosting packages under maintenance within the same downtime window.
During the maintenance window, no single web services package and/or website will experience a downtime of more than 3 Hours. Kindly refer to the table below to know more on which services will be affected at its specific time.
Web Services Scheduled Downtime
| Date | April 15th, 2012 |
| Start Time | 14:00 UTC |
| Maintenance Window | 10 Hours |
| Linux Hosting Downtime | 14:00 to 17:00 UTC |
| Windows Hosting Downtime | 17:00 to 20:00 UTC |
| Email Hosting Downtime | 17:00 to 20:00 UTC |
| Reason | DC move from Datafoundry ADC to Texasone1 |
| Impact | All Hosting/Email in Austin Netblocks 208.91.198.0/23 will be down during this period. |
Kindly Note:
All server & Control Panel features, options and settings for the above web services will be nonoperational during its specific maintenance window.
Categories
LB DNS database updates
There will be a downtime on the LB DNSBLL Database as per the below mentioned schedule during which you will not be able to add or modify records on your domain names.
Date :15-01-2012
Duration : 2 hours
Time : 7.00 GMT – 9.00 GMT (12:30 IST – 14:30 IST )
The DNS service will not be effected.
LB DNS servers will keep serving traffic.
It would appear that the supersite/partnerstie/control panel is experiencing an issue at the data center, we will update this RS as and when.
1235 GMT the CP, supersite and partnersites are resolving again.
Background :
LB 10 days or so ago changed the Load balancers that are associated with the above management interface.
This has created some instances where resellers were unable to get to our CP, yet could get to for instance the ResellerClub CP.
Resolution:
Today (NOW) LB are reverting us to the old balancers which should put us back at the same position before the change that happened 2 weeks ago.
Estimated downtime : 30 mins
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This is now complete and working as of 1741GMT