AS of 13:29GMT on Monday 3rd May 2010, the LogicBoxes platform appears to have gone down, I will keep this post updated until is it back up.
13:50 Platform is up, just waiting for reason
May 3, 2010
March 18, 2010
Emergency maintenance of site and CP
LogicBoxes have deemed an emergency downtime (after everything went dark for 20 mins).
I will update this post shortly with more information.
Affected items:
Main website
Control Panel
API
Update :
Platform is back!
January 30, 2010
Maintenance : Live Support
Live support will be under matinenance today, Saturday 30th January 2010 from approximately 1700 hours GMT.
This will not affect the ticket responses, thus ticket support will still be active until midnight (as normal).
December 9, 2009
MySQL Upgrade to 5.0.84 – Linux Hosting servers
Dear Reseller,
This is to inform you that LB will be upgrading the MySQL versions on their Linux Hosting servers to 5.0.84 as per the schedule mentioned below :
Date/Time : 13th Dec, 2009 – 1200 Hrs IST | 0630 Hrs GMT
Estimated Duration : 2 Hrs
Date/Time : 13th Dec, 2009 – 1430 Hrs IST | 0900 Hrs GMT
Estimated Duration : 2 Hrs
During the upgrade :
- You will not be able to connect to the databases hosted on these servers.
- Manage Web Hosting console will be inaccessible.
- Control Panel modifications / actions will not reflect.
- FTP service will be unavailable.
All services will be restored to normal once the upgrade is complete. Feel free to contact our Support Team in case you require any additional information.
November 27, 2009
LogicBoxes Platform failure – NetEarthOne currently offline
UPDATE: LogicBoxes platform appears to be up and running now.
LogicBoxes platform has gone down at around 1808 GMT
I will update the post as soon as I hear more…
Regards,
Chris
November 19, 2009
MYSQL upgrade on Linux hosting servers
MYSQL upgrade on Linux hosting servers
Two of LB’s Linux hosting servers are planned to undergo a short downtime, to upgrade the MYSQL versions on each. Both the servers will be upgraded to MYSQL – 5.0.84. Soon, we shall have the same updated on the other Linux hosting servers too.
Schedule :
Nov 23, 2009 – 0400 Hrs IST | Nov 22, 2009 – 2230 Hrs GMT.
Expected downtime: 2 Hrs
During the maintenance:
1) Sites hosted on these servers will not resolve.
2) Manage web hosting console will be inaccessible.
3) Control Panel modifications / actions will not reflect.
4) FTP service will be unavailable.
All services will be restored to normal, as soon as the maintenance is completed. Feel free to contact our support desk, in case you require any additional information.
October 28, 2009
UNESCHEDULED LogicBoxes Platform downtime
LogicBoxes have yet to inform us that the platform is down.
We have seen a lag in the service around 4 hours ago, however 30 minutes ago the whole platform “went offline”,
LB is already talking with The Planet whim they are so far blaming for this outage.
We will keep you updated.
Chris
October 27, 2009
Scheduled maintenance – Email hosting service
Dear Reseller,
This is to inform you that one of LB’s mail hosting servers is scheduled for a downtime this weekend. During this downtime, LB will be upgrading the server hardware for better performance.
We would like to assure you there will be no loss of emails; all new incoming mails will be queued up for delivery and will be available in the Inbox as soon as the server is up and operational.
Maintenance Window:
Date: Sunday, Nov 1, 2009.
Time: 0900 Hrs IST | 0330 GMT
Duration: 2 Hrs.
Packages served on the below mentioned IP addresses shall be affected:
70.87.29.2
70.87.29.132
70.87.29.134
70.87.29.14
Impact:
- Manage email hosting console will be inaccessible.
- Modification actions on affected orders will fail.
- Webmail & send / receive through mail clients will be unavailable.
We regret the interruption in services. For any addition information, feel free to contact our support desk.
September 30, 2009
Scheduled downtime – Linux hosting service
Dear Reseller,
One of LB’s Linux Hosting Servers is scheduled for a hardware upgrade on October 4, 2009. Since this requires a downtime for the server, all the sites hosted there shall experience an interruption in services for approximately 4 hours.
Maintenance Window
Date: October 4, 2009
Start Time: 0800 Hrs IST | 0230 Hrs GMT
Duration: 4 Hrs
Impact
1) Sites hosted on this server will not resolve during the downtime.
2) Manage web hosting console will be inaccessible.
3) Control Panel modifications / actions will not reflect.
4) FTP service shall be unavailable.
Rest assured, there will be no data loss and all the websites shall be accessible seamlessly, once the servers are online and operational. LB deeply regret the inconvenience caused to you due to this interruption. Should you require any further information, please feel free to contact our support desk.
September 4, 2009
Free Mail Forwarding Update (Part 2)
Dear Reseller
As mentioned earlier, LB’s Mail Forwarding Service will be added to their suite of FREE Services on the 6th of September. We have listed below some more updates that you need to make a note of:
Launch Details and Downtime Window
SuperSite Changes
PartnerSite Changes
API Changes – Updates
| Launch Details and Downtime Window |
LAUNCH DETAILS
Date: 6th September, 2009
Time: 6:00 UTC
Estimated Duration: 3 hours
Affected Systems: API, SuperSite, PartnerSite, Control Panels
Note:
- The Control Panels will not be accessible during the downtime
- The functioning of existing Mail Forwarding Packages will not be affected
- The maintenance will not affect the resolution of websites hosted on our servers
| SuperSite Changes |
If you or your Resellers have customized any of the below mentioned SuperSite pages, please ensure that you take a backup or save a copy of the current customizations across the following files:
Homepage:
- Dashboard » Manage Site » Edit/Translate Content Pages » Homepage » Includes » Domainblurb.html
Sidebar:
- Dashboard » Manage Site » Edit/Translate Content Pages » Sidebars » Sidebar_domain.html
- Dashboard » Manage Site » Edit/Translate Content Pages » Sidebars » Includes » Sidebar_domain_section.html
- Dashboard » Manage Site » Edit/Translate Content Pages » Sidebars » Includes » Sidebar_free_services.html
Product Pages:
- Dashboard » Manage Site » Edit/Translate Content Pages » Products » Features » Free_services » Free_services.html
- Dashboard » Manage Site » Edit/Translate Content Pages » Products » Common » Free_services_blurb.html
SuperSite Main Menu:
- Dashboard » Manage Site » Edit Main Menu » Menu_data.js
Note: In case you or your Resellers have translated the SuperSite content, the updated/modified pages listed above will need to be translated as well.
Once the changes are made at our end on the 6th of September, you will need to update your customizations to the above pages through the SuperSite Admin Area.
| PartnerSite Changes |
Common:
- Dashboard » Manage Site » Edit/Translate Content Pages » Common » Footer » Footer.html
Homepage:
- Dashboard » Manage Site » Edit/Translate Content Pages » Homepage » Index.html
Miscellaneous:
- Dashboard » Manage Site » Edit/Translate Content Pages » Misc » Signup » Signupnow.html
Products:
- Dashboard » Manage Site » Edit/Translate Content Pages » Products » Features » Free_services » Free_services.html
- Dashboard » Manage Site » Edit/Translate Content Pages » Products » Pricing » Pricing.html
- Dashboard » Manage Site » Edit/Translate Content Pages » Products » Product_catalog » Product_catalog.html
Sidebars:
- Dashboard » Manage Site » Edit/Translate Content Pages » Sidebars » Includes » Sidebar_free_services.html
- Dashboard » Manage Site » Edit/Translate Content Pages » Sidebars » Includes » Sidebar_products_partnersite.html
PartnerSite Main Menu:
- Dashboard » Manage Site » Edit Menu » Menu_data.js
Note: In case you or your Resellers have translated the PartnerSite content, the updated/modified pages listed above will need to be translated as well.
Once the changes are made at our end on the 6th of September, you will need to update your customizations to the above pages through the PartnerSite Admin Area.
| API Changes – Updates |
Changes to the Existing API:
- All existing methods pertaining to Mail forwarding under the Domains Kit will be deprecated
- A new method activateMailForwardService will be introduced
- To manage Mail Forwarding packages you will need to use the Manage Services Servlet
Activating Free Mail Forwarding on a Domain:
You will need to call the “activateMailForwardService” method in the Domains Kit in order to activate Free Mail Forwarding. You will need to include the OrderID of the Product associated with the Mail Forwarding Service when making this call.
For example: If the Mail Forwarding Service is associated with a Domain Name Registration Order, you will have to pass the OrderID of that Domain Name as the parameter while calling the “activateMailForwardService” method to activate the Mail Forwarding Service.
Managing Packages through the API:
To manage the Free Mail Forwarding Service through the API, you will need to use the ‘Manage Services Servlet’ as detailed here for the Free DNS Service: http://manage.netearthone.com/kb/servlet/KBServlet/faq1236.html
The URL for the ‘Manage Services Servlet’ will be:
http://<Your_Control_Panel_Branded_URL>/servlet/ManageServiceServletForAPI
Once the Free Mail Forwarding Service is live, we will accept the following parameters (i.e. orderid, loginid, product) hence the final URL will be:
http://<Your_Control_Panel_Branded_URL>/servlet/ManageServiceServletForAPI?loginid=<loginid> &orderid=<orderid>&product=mailfwd
The following changes will be made to the required parameters:
1) As mentioned before, the OrderID of the Product associated with the Mail Forwarding Service needs to be used as the parameter for the API call. For existing orders that are not associated with any other Product, the OrderID of the existing Mail Forwarding Order will have to be used.
2) You will need to pass an additional parameter product with the value as mailfwd
