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August 16, 2013

LB OrderBox Downtime notice

Maintenance is scheduled for the OrderBox infrastructure on the 18th of August 2013 (Sunday).

The exact details of the maintenance are as follows:

Date: Sunday, 18th August 2013.
Timing : 02:30 AM – 03.00 AM (0230 – 0300 hrs) GMT
Maintenance window : 30 minutes


Affected services: Control Panel, Supersite, Partnersite, API and whois services.


Reason: LB are undertaking this maintenance to improve on our alert systems and various other upgrades.


LB regret the inconvenience caused during the interim and thank you for your patience and co-operation.

July 26, 2013

LB pooler server mainteannce

Filed under: Downime notice,NetEarth One — chrisp @ 18:43

LB are having a server consolidation activity for their Pooler server (responsible for making registry connections) at the datacentre and for that they would require a downtime on 31st July 2013 as per the following schedule:

Maintenance window:

Date : Wednesday, 31st July 2013
Start Time : 02:30:00 hrs UTC / 08:00:00 hrs IST
End Time : 02:45:00 hrs UTC / 08:15:00 hrs IST

During the above maintenance there will be no downtime for orderbox. However, some of the registry calls could be affected. Thus, we advise you to carry out any actions on domain orders that would make a call to the registry post this maintenance.

July 9, 2013

EMERGENCY LB database maintenance on NEO account – Thursday 11th July

LogicBoxes are performing some maintenance on our Registrar within their database this coming Thursday, 11th July 2013 at 0500UTC/GMT.

It will mean that the parent key in the OrderBox will change, this is only an issue for anyone who is still running the SOAP api, which must by now be few and far between.  No changes or new orders can be created whilst this maintenance window is taking place.

The expected downtime will be circa 1hour 30 mins, but, we are allowing 2 hours just to make sure.

So to recap :

Maintenance Window : Thursday, 11th July 2013 at 0500UTC  – 0700UTC

Duration : 2 hours

Affected Systens : Supersite / Partnersite / Control Panel, Resellers will not be able to login whilst this is happening.

Domains, DNS and any LB hosting will continue to work without issue.


July 6, 2013

LB Database maintenance

Filed under: Downime notice,EMERGENCY downtime,NetEarth One — chrisp @ 20:37

Previous maintenance on 26th May, 2nd June and 9th June all never took place, we have now been assured this should :
Date: 7th July 2013, Sunday

Timing :

2:30 AM – 3:00 AM    (0230 – 0300 hrs) GMT

8:00 AM – 8:30 AM    (0800 – 0830 hrs) IST

Maintenance window : 30 minutes

Access to the following systems will be affected during this downtime: Control Panel, Supersite, Partnersite and API.

LB Domain forwarding service maintenance

Filed under: Downime notice,NetEarth One — chrisp @ 20:31
LB's upstream data center will be upgrading the firmware for certain routers and hence that 
would need a downtime for our domain forwarding service as per the below schedule:
Date: Wednesday, July 10, 2013 (07/10/2013)
Start Time: 05:00 AM UTC/GMT
End Time: 01:00 PM UTC/GMT
Duration: 8 hours.
Services Affected:
Domain forwarding service. Although the above maintenance window states 8 hours from 
10-Jul-2013 05:00 - 13:00 UTC, LB expect that the actual downtime would be just a few 
hours during this window, with the remaining time allotted for verifying that full 
functionality has been restored and correcting any outlying issues after the changes have been applied.

January 25, 2013

LB Scheduled downtime notice

Filed under: Downime notice,NetEarth One — admin @ 11:23

Due to the issues on Thursday 24th January, LB are currently running on their standby servers, this will be recerted back to primary live on :


LB downtime notice :

Day:Sunday, 27th Jan, 2013

Time: 4.30 AM GMT/UTC

duration 1 hour.

November 24, 2012

LogicBoxes Maintenance 24th November

Filed under: Downime notice,EMERGENCY downtime,NetEarth One — chrisp @ 09:51

We have had notice that this has been extended by a further 2 hours.

The new scheduled finish is 1030 UTC / GMT.


November 23, 2012

Reminder : LogicBoxes platform downtime 24th November 2012

This is just a reminder that the platform will be down tomorrow for 4 hours.  This will be all services (domains will not be affected).

Please take a read of the previous blog entry :


October 31, 2012

LogicBoxes platform scheduled downtime | November 24th, 2012

This post contains important information about a system-wide downtime that is scheduled for the 24th of November, 2012 at 04:30 UTC.

OrderBox, the system that automates your billing, provisioning and reporting modules will be shifted to TexasOne DataCenter in Austin,TX on the 24th of November, 2012. This is the same DataCenter that powers all LB’s hosting products and packages.


Scheduled Downtime



Date November 24th, 2012
Start Time 04:30 UTC
Maintenance Window 4 Hours
Reason Knowledgebase, Old SuperSite, SuperSite2, Control Panel, API(Soap & HTTP), Whois, DNS Management
All Domains and Hosting packages will continue to resolve. However, you will not be able to manage them through the Control Panel.


Important Modifications

Once the migration has been completed, the IP addresses associated with the SuperSite and some of LB’s products and services will change.

LB will automatically make these changes for Domains that are managed through the Control Panel (FreeDNS). However, if your Domains’ DNS are managed on another platform, you will need to manually update its Nameservers and DNS once the migration has been completed. You will have time till the 4th of December, 2012 to make these changes.

You will find the new IP Addresses in the  Knowledgebase once the migration has been completed.

Archiving Unused Domain Contacts

Once the migration has been completed, LB will be starting a new process for managing Unused Domain Contacts in the system. Contacts that have not been used for more than six months will be archived.

If you need to search for these contacts, you will need to view them in your ‘Archived Contacts’. Your Domains’ ‘Default Contact’ will not be affected and will not be archived.

We recommend that you share this information with your Customers and Sub-Resellers so that they are made aware of these changes we are making.

LogicBoxes downtime notice for hosting and email in the Texas DC

This is to inform you that all LB hosting servers in the Austin Datacenter will be undergoing a maintenance. During this maintenance window your site(s) and associated email services will be facing a downtime.


The following are the list of servers that will be undergoing maintenance :

* All Bulk hosting Servers (Linux and Windows)

Linux : upto

Windows : upto


* All Multi domain Hosting servers (Linux and Windows)

Linux : upto

Windows : upto


* All cPanel Single Domain Hosting servers starting from upto


* All Plesk Single Domain Hosting Servers starting from upto


* All mail services hosted out of tx1- austin (



Downtime Window

DATE : Sunday 4th November, 2012


DALLAS, United States, Texas

7:30 AM Sun – 10:30 AM



7:00 PM – 10:00 PM


UTC / GMT, Universal / Greenwich Time

01:30 PM – 04:30 PM


What are LB doing?

LB are improving the network connectivity on their servers.


How will it be beneficial?

This will benefit server performance and ensure that LB always maintain a very high uptime standard going forward.


Please accept our and LB’s apologies for any inconveniences caused during this downtime window.  You can also refer to the following link for timely updates:


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