NetEarth Group, inc

Emergency downtime scheduled by DC on the July 28th 2011

Based on an emergency maintenance required by our Datacenter, a brief downtime may be experienced on the 28th of July 2011.  Please find the details of the same below:

Reason:

The Network Engineers at our DC have identified a faulty supervisor module in the router. After consulting with the vendor, they have determined that the standby supervisor needs to be replaced in order to prevent any unexpected service disruptions.

Maintenance Notice
Maintenance has thus been scheduled for some of our servers as these hardware upgrades need to be made.

Maintenance Window:
Date: Thursday July 28, 2011
Duration: 4 hours
Start Time: 05:00:00 GMT

Affected Services:

• Mail      architecture
• Old      Windows hosting
• Old      Linux hosting
• OrderBox
• Live      Chat
• Support      Helpdesk
• DNS      Service

While these are hot pluggable modules, a reload of the active supervisor  maybe required for it to properly recognize the new standby module. If at all the reboot is required, a service disruption of no more than 20  minutes can be expected.

While the engineers at our Datacenter will work to minimize the impact, customers may experience downtime on the above mentioned services.

23:55BST Wednesday 8th June

Page not found issues on the management interface.

We have spoken to LB and they are arranging for devs to investigate immediately.

We will keep this post updated.

0032BST Thursday 9th June

Platform control panel is back, we are testing the API now.

Further information from LogicBoxes :

There was an issue with the Database query, which has been fixed and the
login issues for the control panels are working fine.

Currently at 1705 GMT on 8th June 2011, Lb are experiencing a DDoS attack.
We will update this blog with more information as soon as we get it.

Update: 1718 GMT

We are seeing that some domains are now resolving, mostly control panel logins.

GMT 8:10 AM: LB are currently experiencing some network trouble at their  datacenter in the US.

At approximately 1915 teh platform became very slow, and as of around 10 minutes ago, the platform has been placed under emergency mainteannce.

We will update this blog when we have further info.

Because of a cooling failure at one of their Data Centers, they’ve had to shut down the mail servers on their new infrastructure and cPanel servers. They had to take this step to ensure the servers do not overheat and your data remains unaffected. As yet they do not have any ETA to fix, but the technicians at their Data Center are working on this and they expect the issue to be fixed soon.

You will not be able to send/receive emails, your websites hosted on our cPanel servers and the cPanel control panel will not resolve.

Update – We expect the issue to be fixed by 21:45 GMT.

Update #2 – cPanel hosting servers will be up by 21:00 GMT.

Update #3 – cPanel hosting servers are up. Also, all email servers except for one are up.