NetEarth Group, inc » Downime notice http://blog.netearthgroup.com Get the latest information about NetEarth Group or any of its subsidiary companies. Wed, 25 Jan 2012 17:49:37 +0000 en hourly 1 http://wordpress.org/?v=3.3 LB DNS database updates http://blog.netearthgroup.com/2012/01/lb-dns-database-updates/ http://blog.netearthgroup.com/2012/01/lb-dns-database-updates/#comments Fri, 13 Jan 2012 12:19:03 +0000 admin http://blog.netearthgroup.com/?p=555 There will be a downtime on the LB DNSBLL Database as per the below mentioned schedule during which you will not be able to add or modify records on your domain names.

Date      :15-01-2012

Duration  : 2 hours

Time      : 7.00 GMT – 9.00 GMT (12:30 IST – 14:30 IST )

The DNS service will not be effected.

LB DNS servers will keep serving traffic.

]]> http://blog.netearthgroup.com/2012/01/lb-dns-database-updates/feed/ 0 Logicboxes – Supersite / Partnersite / Control panel issues http://blog.netearthgroup.com/2011/11/logicboxes-supersite-partnersite-control-panel-issues/ http://blog.netearthgroup.com/2011/11/logicboxes-supersite-partnersite-control-panel-issues/#comments Tue, 22 Nov 2011 11:31:14 +0000 admin http://blog.netearthgroup.com/?p=537 It would appear that the supersite/partnerstie/control panel is experiencing an issue at the data center, we will update this RS as and when.

 

1235 GMT the CP, supersite and partnersites are resolving again.

 

]]> http://blog.netearthgroup.com/2011/11/logicboxes-supersite-partnersite-control-panel-issues/feed/ 0 Emergency downtime of manage.netearthone.com http://blog.netearthgroup.com/2011/11/emergency-downtime-of-manage-netearthone-com-3/ http://blog.netearthgroup.com/2011/11/emergency-downtime-of-manage-netearthone-com-3/#comments Tue, 15 Nov 2011 17:17:31 +0000 admin http://blog.netearthgroup.com/?p=531 Background :

LB 10 days or so ago changed the Load balancers that are associated with the above management interface.

This has created some instances where resellers were unable to get to our CP, yet could get to for instance the ResellerClub CP.

 

Resolution:

Today (NOW) LB are reverting us to the old balancers which should put us back at the same position before the change that happened 2 weeks ago.

 

Estimated downtime : 30 mins

 

———–

This is now complete and working as of 1741GMT

]]> http://blog.netearthgroup.com/2011/11/emergency-downtime-of-manage-netearthone-com-3/feed/ 0 Upgrade of Kayako live chat/ticket software. http://blog.netearthgroup.com/2011/11/upgrade-of-kayako-live-chatticket-software/ http://blog.netearthgroup.com/2011/11/upgrade-of-kayako-live-chatticket-software/#comments Sun, 13 Nov 2011 14:56:33 +0000 chrisp http://blog.netearthgroup.com/?p=526 This coming Monday 14th November starting at 1200GMT through 1600GMT we will be performing an upgrade to the Kayako suite we use.  We expect the total time to be less than this time, but allowing for the full 4 hours just in case.

This we are told should rectify a problem we reported to Kayako about live chat responses not being shown / sent to the person on live chat.

In this time, all ticket emails will be placed on hold, we will complete this at the MTA level, you will not be able to talk to live chat either in this time.  Once we have completed the upgrade, held ticket emails will be sent to the support suite and therefore tickets will be created.

 

1600GMT :-  Upgrade complete.

]]> http://blog.netearthgroup.com/2011/11/upgrade-of-kayako-live-chatticket-software/feed/ 0 Emergency downtime of manage.netearthone.com http://blog.netearthgroup.com/2011/11/emergency-downtime-of-manage-netearthone-com-2/ http://blog.netearthgroup.com/2011/11/emergency-downtime-of-manage-netearthone-com-2/#comments Fri, 11 Nov 2011 07:52:36 +0000 admin http://blog.netearthgroup.com/?p=520 Background :

LB last week changed the Load balancers that are associated with the above management interface.

This has created some instances where resellers were unable to get to our CP, yet could get to for instance the ResellerClub CP.

 

Resolution:

Today LB are reverting us to the old balancers which should put us back at the same position before the change that happened last week.  It will be between 1200 to 1400GMT.

 

Estimated downtime : 30 mins

]]> http://blog.netearthgroup.com/2011/11/emergency-downtime-of-manage-netearthone-com-2/feed/ 0 Emergency downtime of manage.netearthone.com http://blog.netearthgroup.com/2011/11/emergency-downtime-of-manage-netearthone-com/ http://blog.netearthgroup.com/2011/11/emergency-downtime-of-manage-netearthone-com/#comments Thu, 03 Nov 2011 07:52:13 +0000 admin http://blog.netearthgroup.com/?p=514 LogicBoxes have informed us they are moving our IP to different servers, this means a short downtime.

The date and time for the migration is -
Date : November 03, 2011.
Time : GMT 09:30 A.M. / IST 03:00 P.M.

Length of time : 30 mins

 

This will not affect the API, this only affects manage.netearthone.com

 

]]> http://blog.netearthgroup.com/2011/11/emergency-downtime-of-manage-netearthone-com/feed/ 0 LogicBoxes OrderBox placed under emergency maintenance http://blog.netearthgroup.com/2011/10/logicboxes-orderbox-placed-under-emergency-maintenance/ http://blog.netearthgroup.com/2011/10/logicboxes-orderbox-placed-under-emergency-maintenance/#comments Tue, 04 Oct 2011 14:22:24 +0000 admin http://blog.netearthgroup.com/?p=495 We have just been informed that the OB has been placed under emergency maintenance.

We will update this post as soon as we know more.

]]> http://blog.netearthgroup.com/2011/10/logicboxes-orderbox-placed-under-emergency-maintenance/feed/ 0 LogicBoxes DNS service http://blog.netearthgroup.com/2011/10/logicboxes-dns-service/ http://blog.netearthgroup.com/2011/10/logicboxes-dns-service/#comments Mon, 03 Oct 2011 07:22:29 +0000 admin http://blog.netearthgroup.com/?p=491 0721GMT

LogicBoxes have just reported that their DNS service is “having issues”.

This affects all services, logging in, adding funds etc.

We will update this entry with more information as soon as we have more news!

0725GMT (from LB tweet)

MA:Our DNS is under attack due to which you will face problems with accessing Obox or hosting packages. Admin team would be fixing it ASAP

]]> http://blog.netearthgroup.com/2011/10/logicboxes-dns-service/feed/ 0 Scheduled downtime of LB platform for Database upgrade. http://blog.netearthgroup.com/2011/08/scheduled-downtime-of-lb-platform-for-database-upgrade/ http://blog.netearthgroup.com/2011/08/scheduled-downtime-of-lb-platform-for-database-upgrade/#comments Thu, 11 Aug 2011 17:17:30 +0000 chrisp http://blog.netearthgroup.com/?p=476 Following notification from LogicBoxes of a database upgrade, we have been given the following date :

 

Scheduled time: 13th Aug 2011, 23:00:00 GMT
Duration: 8 hrs
Details: We need to perform a Database Upgrade in order to improve the performance, stability and functionality of OrderBox.

Affected Services:

Orderbox would be down during this period and all related services ( e.g control panel, api, supersite, partnersite etc.) will not be functional.
Domain names registered with us will continue to function.

 

]]> http://blog.netearthgroup.com/2011/08/scheduled-downtime-of-lb-platform-for-database-upgrade/feed/ 0 Issue with .GB.COM domains http://blog.netearthgroup.com/2011/07/issue-with-gb-com-domains/ http://blog.netearthgroup.com/2011/07/issue-with-gb-com-domains/#comments Sun, 31 Jul 2011 14:29:11 +0000 chrisp http://blog.netearthgroup.com/?p=472 Hi there,

Those that may have registered a gb.com domain through NetEarth One with the registry CentralNIC have probably seen a connection issue to your domain today, a statement from CentralNIC follows and we will keep you updated :

 

Unfortunately, the service CentralNic has been providing for domains ending .gb.com has been interrupted. We are currently taking legal advice about this and are taking urgent steps to restore the service.

This interruption relates to a longstanding legal dispute regarding the domain name gb.com, dating back to when the current shareholders acquired the business in 2004. We  can confirm, with absolute certainty, that no other CentralNic domain extensions are subject to any such disputes.

If you have any queries, please do not hesitate to contact our team at info@centralnic.com.

]]> http://blog.netearthgroup.com/2011/07/issue-with-gb-com-domains/feed/ 0